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Bryan Murillo

Service Writer/Manager
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(120 reviews)
94

AB
ANDREW B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2024
client vérifiéVérifié Client
10
Great service and fine work
I highly recommend Midtown Auto, they have been helping my family and I for years and we trust them to always do a superior job. They also can always be relied upon to provide excellent customer service. Thank you to Dave and Cuko for all of their hard work and dedication
Owner de Midtown Auto Repair- Goodyear a répondu le 07/22/2024 09:36 AM

We're thrilled to hear that we've been able to consistently provide great service to you and your family over the years, Andrew! It's always a pleasure to be of assistance, and we appreciate your trust in us. Dave and Cuko will be delighted to know their hard work has made a difference. We look forward to serving you and your family for many more years to come!

Employés avec lesquels vous avez travaillé

AV
ANVITA V.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2024
client vérifiéVérifié Client
10
Great service highly recommend
Great experience from start to finish, everyone we spoke to seemed very knowledgeable and straightforward with us. We worked with Brian especially and he was awesome.
Owner de Midtown Auto Repair- Goodyear a répondu le 07/21/2024 09:35 AM

We're delighted to hear that you had a great experience with us, Anvita! Our team takes pride in providing knowledgeable and straightforward service, and we're thrilled to hear that Brian made your visit awesome. Thank you for choosing Midtown Auto Repair-Goodyear, and we appreciate your kind words!

Employés avec lesquels vous avez travaillé

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TOM F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2024
client vérifiéVérifié Client
10
Service
Excellent work and outstanding service
Owner de Midtown Auto Repair- Goodyear a répondu le 07/20/2024 09:35 AM

We're delighted to hear that you had a great experience with us! Providing excellent work and outstanding service is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing Midtown Auto Repair-Goodyear, and we hope to see you again in the future!

Employés avec lesquels vous avez travaillé

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SINISA S.
Chicago, IL
Saab *9-3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2024
client vérifiéVérifié Client
10
Great
Good place for Saab repairs
Owner de Midtown Auto Repair- Goodyear a répondu le 07/19/2024 09:37 AM

We are delighted to hear that you had a positive experience at our shop for Saab repairs. Thank you for choosing us, and we appreciate your 5-star rating! We look forward to serving you again in the future for all your automotive needs.

Employés avec lesquels vous avez travaillé

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MICHAEL H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2024
client vérifiéVérifié Client
10
Great job on my car!
Did and great job fixing my pump issue- answered all my questions
Owner de Midtown Auto Repair- Goodyear a répondu le 07/19/2024 09:37 AM

We're thrilled to hear that we could help fix your pump issue and answer all your questions. We strive to provide excellent service and are glad to hear about your positive experience. If you have any more questions in the future, don't hesitate to reach out. Thank you for choosing Midtown Auto Repair- Goodyear for your automotive needs!

Employés avec lesquels vous avez travaillé

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MATTHEW C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2024
client vérifiéVérifié Client
10
Make dealing with car service easy
Brian and team are great to deal with and are never busy about service or trying to increase the cost to you.
Owner de Midtown Auto Repair- Goodyear a répondu le 07/13/2024 09:36 AM

Hi Matthew,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team to be great to deal with and focused on providing excellent service without trying to increase costs. We strive to make every visit as smooth and transparent as possible. Your feedback means a lot to us, and we look forward to serving you again in the future.Best regards,Midtown Auto Repair- Goodyear

Employés avec lesquels vous avez travaillé

MD
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MORGAN D.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2024
client vérifiéVérifié Client
10
Friendly Experience
I thought the staff were very friendly, knowledgeable, and helpful! great communication, awareness of how they delivered not-so-great news (nothing that was their fault). I would go back.
Owner de Midtown Auto Repair- Goodyear a répondu le 07/12/2024 09:39 AM

We're thrilled to hear that you found our staff to be friendly, knowledgeable, and helpful. It's great to know that you appreciated our communication and handling of the situation. We look forward to welcoming you back in the future!

Employés avec lesquels vous avez travaillé

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MIGUEL V.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2024
client vérifiéVérifié Client
10
Perfect service excellent
Excellent service
Owner de Midtown Auto Repair- Goodyear a répondu le 07/11/2024 09:35 AM

Hey Miguel, thanks for the stellar review! We're thrilled to hear that you had an excellent experience with us. Providing top-notch service is what we're all about, and we're glad to have met your expectations. If you ever need anything in the future, don't hesitate to reach out. Looking forward to serving you again!

Employés avec lesquels vous avez travaillé

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ROBERT D.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2024
client vérifiéVérifié Client
10
Fast and Professional Service
The folks at Midtown are always available to answer my questions and they provide terrific customer service. The techs are accurate and efficient. Since I started going there for repairs a few years ago, I've never felt more secure that my +100k.miles volvo will be well kept for years to come.
Owner de Midtown Auto Repair- Goodyear a répondu le 07/11/2024 09:35 AM

We're thrilled to hear that our team has been able to provide you with the level of service that we strive for. Keeping your Volvo in top condition for the long haul is what we're all about. Thank you for taking the time to share your experience, and we look forward to providing top-notch service for years to come!

Employés avec lesquels vous avez travaillé

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MARK S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2024
client vérifiéVérifié Client
10
Audi Spring Replacement
Bryan was consistently helpful.
Owner de Midtown Auto Repair- Goodyear a répondu le 07/10/2024 09:34 AM

We're delighted to hear that Bryan provided consistently helpful service during your visit. It's fantastic to know that our team delivered the excellent customer experience we strive for. Thank you for taking the time to share your positive feedback, and we look forward to assisting you with any future automotive needs.

Employés avec lesquels vous avez travaillé

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MARIA R.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2024
client vérifiéVérifié Client
10
General service
I have been very pleased with all the services needed by my old Saab. The team is very knowledgable, quick to solve the issue and patient in explaining what the issue might be. They are also cost conscious when it comes to replacement parts on an older car. Highly recommend!
Owner de Midtown Auto Repair- Goodyear a répondu le 07/08/2024 09:33 AM

We're thrilled to hear that you've been pleased with the services for your old Saab! Our team is dedicated to providing knowledgeable and efficient service, and we're glad to hear that you found us to be patient and cost-conscious. Thank you for recommending us, and we look forward to serving you in the future.

Employés avec lesquels vous avez travaillé

JC
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JAMES C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2024
client vérifiéVérifié Client
10
All auto repairs shops should be run like this
Brian, Cuoco and the guys at Midtown got this down. All auto repair shops should be run like Midtown. They have a full staff of qualified mechanics which enables them to get your car worked on and fixed quickly. They're polite, respectful of your time and always get it right. They've earned my trust.
Owner de Midtown Auto Repair- Goodyear a répondu le 07/03/2024 09:35 AM

Hey James, thanks for the fantastic review! We're thrilled to hear that our team provided you with a top-notch experience. Rest assured that we'll continue to work hard to maintain your trust. See you again soon!

Employés avec lesquels vous avez travaillé

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LORI M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2024
client vérifiéVérifié Client
10
Consistently solid service
I started coming to mid town auto when my dealership warranty expired and I have never been more relieved. The shenanigans the dealership put me through were exhausting.
My concerns are validated and reasonable explanations and education is provided without pandering at mid town. Brian has a great team and they work hard to juggle a large variety of client needs. Any snafus have been handled with calm and an effort to meet the client where they are. They will continue to have my business.
Owner de Midtown Auto Repair- Goodyear a répondu le 06/29/2024 09:36 AM

Hi Lori,We're thrilled to hear that you found relief with us after dealing with the dealership shenanigans. At Midtown Auto Repair, we aim to provide our customers with clear explanations and expert guidance without any of the dealership drama. Brian and the team work hard to ensure that all our customers' needs are met, and we're pleased to hear that any snafus were handled with calm and a client-focused approach. We truly appreciate your support and look forward to continuing to serve you in the future.Best Regards,Midtown Auto Repair - Goodyear

Employés avec lesquels vous avez travaillé

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DIANE D.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2024
client vérifiéVérifié Client
10
5 Star!
Brian and the entire Team at Midtown are the BEST! Wouldn't go anywhere else!
Owner de Midtown Auto Repair- Goodyear a répondu le 06/29/2024 09:36 AM

We're thrilled to hear that you had a great experience with us, Diane! Our team is dedicated to providing top-notch service, and we're glad to have earned your loyalty. Thank you for choosing Midtown Auto Repair-Goodyear, and we look forward to serving you in the future!

Employés avec lesquels vous avez travaillé

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RAUL C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2024
client vérifiéVérifié Client
10
Great service and repair got done quickly!
5 stars
Owner de Midtown Auto Repair- Goodyear a répondu le 06/27/2024 09:36 AM

Thank you for the stellar 5-star rating, Raul! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to keep up the great work, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future. Drive safely!

Employés avec lesquels vous avez travaillé

TM
TRAY M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2024
client vérifiéVérifié Client
10
Excellent Sabb Knowledge
Shout to Cuco and Brian , super Sabb brainiacs. Excellent communication and updates on your vehicle money well spent. Every automobile of mines comes to you guys from now on.
Owner de Midtown Auto Repair- Goodyear a répondu le 06/26/2024 09:36 AM

Thanks for the awesome shoutout, Tray! Cuco and Brian are indeed superstars in the auto repair world. We're thrilled to hear that you had a great experience with us and that you appreciate our communication and updates. We're always here to take great care of your vehicles, so bring them on over whenever they need some love. Looking forward to seeing you and your automobiles again soon!

Employés avec lesquels vous avez travaillé

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ELIZABETH B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2024
client vérifiéVérifié Client
10
Great Service
We professional and accommodating.
Owner de Midtown Auto Repair- Goodyear a répondu le 06/22/2024 09:35 AM

Thank you for the 5-star review, Elizabeth! We strive to be professional and accommodating to all our customers. We appreciate your support and look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

BR
BILL R.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2024
client vérifiéVérifié Client
10
Excellent
Great Service as always guys!!
Owner de Midtown Auto Repair- Goodyear a répondu le 06/21/2024 09:35 AM

Hey Bill, Thanks for the great feedback! We're thrilled to hear that you had another positive experience with us. Our team is always here to provide top-notch service. If there's anything else we can do for you, just let us know. Best regards, Midtown Auto Repair- Goodyear

Employés avec lesquels vous avez travaillé

TB
TOM B.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/20/2024
client vérifiéVérifié Client
9
Very professional as usual
Easy oil change/tire rotation drop in, ready on time as promised
Owner de Midtown Auto Repair- Goodyear a répondu le 06/21/2024 09:35 AM

Thanks for choosing Midtown Auto Repair-Goodyear for your oil change and tire rotation, Tom! We're glad to hear that our drop-in service was convenient for you, and we always strive to deliver on time. If there's anything else we can do for you in the future, just let us know!

Employés avec lesquels vous avez travaillé

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PETER T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2024
client vérifiéVérifié Client
10
Great Experience!
Midtown auto is a really professional group. The manager Brian was really helpful and the price was right on. Thank you!
Owner de Midtown Auto Repair- Goodyear a répondu le 06/21/2024 09:35 AM

We're thrilled to hear that you had a positive experience with us at Midtown Auto Repair. Our team works hard to provide professional service at the right price, and we're glad that Brian was able to assist you. Thank you for choosing us for your auto repair needs, and we hope to see you again in the future!

Employés avec lesquels vous avez travaillé

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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.