avatar

Bryan Murillo

Service Writer/Manager
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(120 reviews)
94

LG
LISA G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2024
client vérifiéVérifié Client
10
They make it easy and don’t overcharge.
I’ve been very happy with the guys at Midtown.
Easy to reach by phone,
Open 7am-7pm,
Quick turnaround for repairs.
Comfy waiting room if you want to wait.
When something goes wrong, I go to Midtown.
I’m a young
Owner de Midtown Auto Repair- Goodyear a répondu le 12/13/2024 09:37 AM

It’s fantastic to hear that you’ve had such a positive experience with our team at Midtown Auto Repair! We aim for a seamless process from start to finish, and it sounds like our phone lines are working hard to keep the connection strong. Plus, we’re glad you find our waiting room comfy—because who doesn’t need a little relaxation while their car is getting a makeover? We appreciate your trust in us. When car troubles come knocking, we're always ready to give them a proper run for their money. Here's to smooth rides ahead!

Employés avec lesquels vous avez travaillé

BJ
BRIANNA J.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2024
client vérifiéVérifié Client
10
Oil change
I trust them with my car. They always do a great job!
Owner de Midtown Auto Repair- Goodyear a répondu le 12/12/2024 09:37 AM

It's fantastic to hear that you trust us with your car – that’s almost as important as trusting someone with your secret cookie recipe! Our team is dedicated to making sure everything runs smoothly, and we appreciate you taking the time to share your experience. Here’s to keeping those wheels turning!

Employés avec lesquels vous avez travaillé

EC
ESMERALDINO C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2024
client vérifiéVérifié Client
10
Great work!!!
Great work!!
Owner de Midtown Auto Repair- Goodyear a répondu le 12/02/2024 09:33 AM

We appreciate your feedback! It's always our goal to deliver great work, and we're excited to hear that we hit the mark. If you ever have more car needs or just want to chat about the latest in tire technology, you know where to find us. Keep those wheels turning!

Employés avec lesquels vous avez travaillé

PL
PETER L.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2024
client vérifiéVérifié Client
10
Great work
Thanks - Brian was extremely helpful!
Owner de Midtown Auto Repair- Goodyear a répondu le 11/29/2024 09:34 AM

We appreciate your feedback! It sounds like Brian was on top of his game, proving that superhero capes also come in mechanic uniforms. If you ever need more assistance, we're here and ready to help!

Employés avec lesquels vous avez travaillé

SH
SCOTT H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2024
client vérifiéVérifié Client
10
Tire repair
Service was fantastic very happy for a first time visit
Owner de Midtown Auto Repair- Goodyear a répondu le 11/29/2024 09:34 AM

We're glad to hear that your first visit with us was a hit! It's our mission to make every experience fantastic, so it's great to know we succeeded. If we can keep this kind of service up, you might just become a regular—no pressure! We're here whenever you need us.

Employés avec lesquels vous avez travaillé

SK
STEVE K.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2024
client vérifiéVérifié Client
10
Quick Service - Reasonable Prices
Quoted me a competitive price for a new battery and had it installed in less than 30 minutes the same day.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/24/2024 09:35 AM

We're glad to hear that you had a speedy battery experience with us! A competitive price and a quick installation can make all the difference—like finding that last slice of pizza at a party. If you ever need anything else, whether it’s a new battery or just some advice on automotive care, we’re here to help. Safe travels ahead!

Employés avec lesquels vous avez travaillé

VS
VLADO S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2024
client vérifiéVérifié Client
9
En 76345
Super!
Owner de Midtown Auto Repair- Goodyear a répondu le 11/23/2024 09:36 AM

We're excited to hear that you had a super experience! Our team puts a lot of effort into making sure your vehicle gets the care it deserves. If your car starts feeling like a superhero, you know where to come for a check-up. Safe travels ahead!

Employés avec lesquels vous avez travaillé

DG
DANNY G.
Chicago, IL
Jeep *RENEGADE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2024
client vérifiéVérifié Client
10
Always fast and professional
I always come to get my Jeep oil changed and serviced. They are always great and fast.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/22/2024 09:36 AM

We appreciate your loyalty to our shop for your Jeep's oil changes and service. It's great to hear that you find our team both efficient and reliable—we strive to keep things running smoothly, just like your Jeep! If your vehicle could talk, we're sure it would be praising our speedy service as well. Thanks for choosing us to keep your ride in tip-top shape!

Employés avec lesquels vous avez travaillé

EC
EMILY C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2024
client vérifiéVérifié Client
10
Great!
Quick fast efficient and honest!
Owner de Midtown Auto Repair- Goodyear a répondu le 11/15/2024 09:36 AM

We appreciate your feedback! It sounds like we hit the nail on the head with your service. Quick, fast, and honest is our motto—just like a pit stop but with more tools and fewer racing cars. We're glad to know you had a great experience!

Employés avec lesquels vous avez travaillé

TA
gravatar
THOMAS A.
Chicago, IL
Volkswagen *JETTA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2024
client vérifiéVérifié Client
10
Tom A
Bryan is the best. I have referred his services many times.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/10/2024 09:36 AM

It's great to hear that you think Bryan is the best! Word of mouth is like gold in the auto repair world, and your referrals are a testament to his expertise. We appreciate your trust in us and are here to keep those recommendations rolling strong.

Employés avec lesquels vous avez travaillé

PB
PETER B.
Chicago, IL
Mazda 5 SERIES
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2024
client vérifiéVérifié Client
10
Quick and Nice Service
The man who helped me was very nice and the service was done quickly. Price seemed a bit high tho.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/08/2024 09:37 AM

It's great to hear you found our team to be friendly and efficient! We always aim for that speedy service because we know your time is valuable. As for the pricing, we strive to provide top-notch service while keeping everything as fair as possible. We appreciate your feedback and hope to continue providing services that keep you rolling without breaking the bank.

Employés avec lesquels vous avez travaillé

MT
MIKE T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2024
client vérifiéVérifié Client
10
Great place to get tires!
The staff was professional.
Bryan was a big help and helped me find a great tire at a great price.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/08/2024 09:37 AM

It's fantastic to hear that you had a professional experience with our team! Bryan is certainly our tire whisperer, always ready to find that perfect match for your vehicle and budget. We appreciate your business and hope you're cruising smoothly on your new tire—just remember, the only thing that should be flat is your tire before we get to it!

Employés avec lesquels vous avez travaillé

EP
gravatar
EVAN P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2024
client vérifiéVérifié Client
10
Great service and communciation and fast work!
I brought my car in for an oil change and asked the team to check my tires and help with a stuck license plate screw. They were fast and efficient with the work. The management team kept me updated and clearly showed the cost beforehand. I will continue to get my service work done here as I feel they are trustworthy and skilled.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/01/2024 09:36 AM

It's great to hear that your visit was smooth sailing! We're all about keeping things fast and efficient—kind of like a pit stop, but for everyday folks. And we totally agree, trustworthiness is key; we like to think of ourselves as the reliable friend you call when your car misbehaves. We look forward to keeping you and your vehicle in tip-top shape for all your future adventures (and those pesky license plate screws)!

Employés avec lesquels vous avez travaillé

AC
ANGELA C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2024
client vérifiéVérifié Client
10
Tire repair
I've had two instances of low tire pressure after discovering a nail in my tires. Midtown was able to fix it quickly and efficiently.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/31/2024 09:35 AM

We're happy to hear that our team jumped right in to rescue your tires from those pesky nails. It sounds like you’ve been keeping things interesting! We pride ourselves on quick and efficient service, and it seems we hit the nail on the head this time. If your tires ever decide to play hide and seek again, you know where to find us. Safe travels out there!

Employés avec lesquels vous avez travaillé

KB
KRYSTYNA B.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/27/2024
client vérifiéVérifié Client
9
Good service, poor communication
Good service but took one star away for poor communication. Promises to get a call back never materialized, no texting ability. Overall fixed the problem and that’s all what matters.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/28/2024 09:35 AM

We appreciate your feedback and are glad to hear that your issue was resolved. It sounds like we might have dropped the ball a bit on the communication front. We strive to keep our customers informed, so we’ll certainly work on improving that part of the experience. If only we could program our phones to send telepathic messages! Please feel free to reach out anytime if you have further questions or concerns. Your satisfaction is the key to our success.

Employés avec lesquels vous avez travaillé

AO
ANTHONY O.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2024
client vérifiéVérifié Client
10
Everything was great
From the moment I walked in everything was great. The guys at the front desk are very professional nice and polite. The oil change was fast. I'll definitely continue to come here.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/26/2024 09:36 AM

It's fantastic to hear that your experience with us hit all the right notes. Our front desk team takes pride in being both professional and pleasant—it's all about making sure your visit is a breeze. A fast oil change is just icing on the cake! We look forward to keeping your vehicle in tip-top shape. Safe travels ahead!

Employés avec lesquels vous avez travaillé

CK
CHRISTOPHER K.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2024
client vérifiéVérifié Client
10
Quick and Professional
Great job. Professional and Timely.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/25/2024 09:36 AM

We appreciate your feedback and are glad to hear that you found our service both professional and timely. It seems like we hit the sweet spot of car care! If your vehicle ever wants to come back for a spa day, you know where to find us. Safe travels!

Employés avec lesquels vous avez travaillé

RR
ROGER R.
Chicago, IL
Tesla *MODEL S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2024
client vérifiéVérifié Client
10
Immediate tire repair
Blew out tire. Really needed my car. They actually had it in stock (Tesla) and I was in and out in 30 minutes. Nicest service .
Owner de Midtown Auto Repair- Goodyear a répondu le 10/25/2024 09:36 AM

We're glad we could help get you back on the road in record time. It sounds like you had the kind of tire drama that could rival a soap opera. Having that Tesla tire in stock might just make us the unsung heroes of the auto world! We appreciate you choosing us for your car care needs. Safe travels!

Employés avec lesquels vous avez travaillé

JG
JEFF G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2024
client vérifiéVérifié Client
10
Work done quickly and on time
Best customer service in the game. Very honest about pricing, timing.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/11/2024 09:36 AM

It's great to hear that you think our customer service is top-notch! We aim to keep things as transparent as a freshly washed windshield, so we're pleased to know you appreciated our honesty about pricing and timing. Your satisfaction fuels our drive to keep improving. Here’s to smooth rides ahead!

Employés avec lesquels vous avez travaillé

AP
ARTHUR P.
Joliet, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/05/2024
client vérifiéVérifié Client
7
Respectful, Cordial Service
My car's rear wheel fell to the side and was towed to Midtown Auto. The diagnosis was explained well enough for me to understand/ trust the work recommended to repair the vehicle. Brian, the clerk that I communicated with, was very respectful, seemingly straightforward, and friendly. He made the effort to find quality used parts to save me an already expensive job. Extra work to round off the complete rear end replacement was recommended and completed for no extra charge. The sacrifice I endured was much time to get the job done since reaching out for parts took awhile to be packaged and sent to the shop from out of state. I live nearly an hour away from the shop but will consider returning to them for service as a result of the satisfaction I received.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/06/2024 09:36 AM

It's great to hear that your experience at Midtown Auto Repair was mostly positive, despite the unexpected trip to tow your car. We're all about making vehicular hiccups a little less bumpy. Brian truly knows how to balance professionalism with a friendly touch while ensuring the process makes sense to you. Finding quality used parts is like treasure hunting, and we're glad he went the extra mile to help reduce the impact on your wallet.We totally understand that waiting for parts can feel like watching paint dry, especially when you're an hour away. But hey, every minute was worth it if it meant getting your car back in shape! Your consideration to come back for future services is greatly appreciated. We'll be ready whenever your vehicle decides it needs a little TLC again.

Employés avec lesquels vous avez travaillé

41-60 sur 121 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.