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Bryan Murillo

Service Writer/Manager
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(156 reviews)
88

KO
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Kathy O.
Chicago, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/17/2025
5
2003 Saab 9-3
Brought my 2003 Saab 9-3 here to be fixed because the key wouldn’t turn. They replaced my steering column lock for around 1600.00 assuring me this was the problem. Well the car does start now but the steering wheel will not stay locked, took it back in and now they say it is the pin in the steering wheel??? Also the person who drove it knocked off the plastic piece on top of the gear shifter, he used some kind of adhesive to put it back on. The problem is he used so MUCH that it oozed down the whole shaft and I couldn’t even push in the button to get it out of drive. I had to have someone take off the gear shifter and pick out all the dry adhesive, this was after I called and talked to Brian about it. He asked me to send pictures which I did and discussed the pin in the steering wheel. He told me he would look into it and get back to me, he never did even after texting him. Not too happy about the whole situation.
Employés avec lesquels vous avez travaillé

KO
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Kathy O.
Chicago, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/17/2025
5
2003 Saab 9-3
Brought my 2003 Saab 9-3 here to be fixed because the key wouldn’t turn. They replaced my steering column lock for around 1600.00 assuring me this was the problem. Well the car does start now but the steering wheel will not stay locked, took it back in and now they say it is the pin in the steering wheel??? Also the person who drove it knocked off the plastic piece on top of the gear shifter, he used some kind of adhesive to put it back on. The problem is he used so MUCH that it oozed down the whole shaft and I couldn’t even push in the button to get it out of drive. I had to have someone take off the gear shifter and pick out all the dry adhesive, this was after I called and talked to Brian about it. He asked me to send pictures which I did and discussed the pin in the steering wheel. He told me he would look into it and get back to me, he never did even after texting him. Not too happy about the whole situation.
Employés avec lesquels vous avez travaillé

CC
CHRISTOPHER C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2025
client vérifiéVérifié Client
10
Great service
This is my first time there and the way they treated me and the other clients was so nice. Great attitude, good timing. I absolutely will be coming back.
Owner de Midtown Auto Repair- Goodyear a répondu le 06/13/2025 09:39 AM

It's fantastic to hear that you had a positive experience with us on your first visit! We pride ourselves on treating our customers like family—though without the awkward holiday dinners. A good attitude and timely service are what we aim for, so it's wonderful to know we hit the mark. Looking forward to having you back for more of the same!

Employés avec lesquels vous avez travaillé

PG
PATRICK G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2025
client vérifiéVérifié Client
10
Repairs and updates
Another successful mission to Midtown Auto. I have an older Ford Explorer that needed a number of things fixed and/or updated to keep it going. Midtown always takes care of me and my vehicle. After evaluating what I needed, their quote was reasonable and accurate (stayed the same) even though they had to find a used part online to fix one older/outdated valve. Couldn't ask for better service, kept me updated throughout.
Owner de Midtown Auto Repair- Goodyear a répondu le 06/11/2025 09:38 AM

It's great to hear that your mission to Midtown Auto was another successful one! We love helping keep your Ford Explorer in tip-top shape, especially when we can track down those elusive older parts. A good vehicle deserves a caring crew, and we're happy to keep you updated along the way. If your Explorer ever needs more attention or if any other missions arise, we’re always ready for action!

Employés avec lesquels vous avez travaillé

VF
VICTORIA F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Friendly fast service
My car broke down. AAA towed me to Midtown Auto Repair. They analyzed the problem, gave a quote and fixed it for pickup the following day. They were friendly, professional, and efficient.
Owner de Midtown Auto Repair- Goodyear a répondu le 06/06/2025 09:39 AM

We're glad to hear that your car's unexpected vacation was quickly resolved. It sounds like our team was able to get you back on the road in record time! Your kind words about our friendly and professional service mean a lot to us. We aim to make car repairs as painless as possible—if only we could fix the weather too!

Employés avec lesquels vous avez travaillé

AE
AIDAN E.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2025
client vérifiéVérifié Client
9
Solid mechanics and service
Brian and the guys here are solid. Worked with me several times on price and always get me and the car in and out on a timely manner. Not even getting paid for this review- just trustworthy work and people.
Owner de Midtown Auto Repair- Goodyear a répondu le 05/30/2025 09:37 AM

We appreciate you taking the time to share your experience! It's good to know our team is hitting the mark and keeping things friendly while we work on your ride. We strive for efficiency, so we're glad you're in and out in a flash. Your recognition of our work means a lot to us, and it seems we might even deserve a gold star for our honesty! Looking forward to keeping your car happy and healthy in the future.

Employés avec lesquels vous avez travaillé

DL
DARRELL L.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/25/2025
client vérifiéVérifié Client
0
I was over charged for incompetent repair. I ofter couldn't find a qualified mechanic
I was over charged for incompetent repair. I often had to bring the car back to repair it. They only had one SAAB speacialist and I think he quit. All the others mechanics could not repair or even diagnose the issues. My sister had to take them to court to get her oil leak resolved. Don't walk away, RUN AWAY FROM THIS SHOP!
Employés avec lesquels vous avez travaillé

JH
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Jody H.
Peoria, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/20/2025
0
Bad repair, left us stranded
We were in town for a concert and started having engine trouble. AAA towed our van to this shop. They said it was a fuel injector problem and replaced a fuel injector. They said we were good to go. Leave to city to get home and same problem happens near Joliet. We were stranded at night. Eventually got the van home going very low speeds on back roads. Repair shop back home showed us that they replaced the wrong fuel injectors and there was another that was bad they didn't even find. Midtown's service manager, Bryan, has given me the runaround for months trying to get a refund. He didn't even apologize for the botched repair when I sent him proof it was their fault. They did a bad repair job and then shrugged it off when I complained. Bad shop, bad service, indifferent people. Please remove them from your approved repair shop list!
Employés avec lesquels vous avez travaillé

CM
CLAIRE M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2025
client vérifiéVérifié Client
10
Return customer
Always friendly, answer any questions, flexible with pickup/drop off.
Owner de Midtown Auto Repair- Goodyear a répondu le 05/19/2025 09:41 AM

We appreciate your kind words and are happy to hear that you had a positive experience with our team! Being friendly and flexible is our jam. We love answering questions and making the whole repair process as easy as possible. If you ever need anything else, just give us a shout!

Employés avec lesquels vous avez travaillé

MUKRAM
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2025
client vérifiéVérifié Client
10
Nice
Great service
Owner de Midtown Auto Repair- Goodyear a répondu le 05/16/2025 09:38 AM

We're glad to hear you had a great experience with us! Our team prides itself on providing top-notch service. If our work could only fix haircuts too, we’d be in business as stylists as well! Come back anytime for more great service and a smile.

Employés avec lesquels vous avez travaillé

KR
KATHERINE R.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2025
client vérifiéVérifié Client
9
Outstanding Service
Every time we've been to Midtown, the service has been courteous and professional. On more than one occasion, they far exceeded my expectations with regard to customer service and fair treatment.
Owner de Midtown Auto Repair- Goodyear a répondu le 05/16/2025 09:38 AM

It's great to hear that your visits to Midtown Auto Repair have consistently been so positive! We believe that courteous and professional service isn't just a goal, but a way of life. Exceeding expectations is just our way of keeping things interesting around here. Your support means a lot to us, and we’ll keep striving to keep the bar high (and the cars running well)!

Employés avec lesquels vous avez travaillé

MM
MITCH M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2025
client vérifiéVérifié Client
10
Great staff
Was treated very kind by the staff, walked me through everything, professional center.
Owner de Midtown Auto Repair- Goodyear a répondu le 05/12/2025 09:37 AM

We appreciate your feedback and are glad to hear that our team provided you with a friendly and professional experience. It sounds like you got the VIP treatment—minus the red carpet, of course! We're here to make auto repairs as clear as possible because nobody enjoys playing detective with their car's issues. Looking forward to assisting you again in the future!

Employés avec lesquels vous avez travaillé

PR
PETER R.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2025
client vérifiéVérifié Client
10
Honesty and Great Service
Wednesday night one of my run-flat tires went flat. Thursday morning I drove to Midtown to buy a new tire. Brian told me it would cost over $700. When I commented that it was expensive, he suggested that I buy a used one for around $200. I had never before bought a used tire but when he told me it was only 2-3 years old, I realized it was 3-4 years younger than my other three. I bought it and drove it home on Friday.
Owner de Midtown Auto Repair- Goodyear a répondu le 05/12/2025 09:37 AM

It's great to hear that you found a solution that worked for you! Who knew a used tire could be the fountain of youth for your vehicle? We appreciate you trusting us to steer you in the right direction. Just remember, while the old saying goes that one man's trash is another man's treasure, we're just glad that tire turns out to be a hidden gem. Looking forward to helping you keep those wheels rolling smoothly!

Employés avec lesquels vous avez travaillé

AG
ANTAWAN G.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/02/2025
client vérifiéVérifié Client
8
Quick service
I went into the shop to have a simple tire check and I came out with a lot more information than I needed which I thought was very nice and it was all done within 30 minutes
Owner de Midtown Auto Repair- Goodyear a répondu le 05/03/2025 09:39 AM

We're glad to hear that you found our tire check informative—sometimes you walk in for a quick pit stop and walk out with the whole pit crew's wisdom! A 30-minute turnaround is what we strive for, so it’s great to know we hit the mark. If you ever have more questions or need assistance, we’re just a pit stop away. Safe driving out there!

Employés avec lesquels vous avez travaillé

MF
MICHAEL F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2025
client vérifiéVérifié Client
10
Easy fast affordable service
Easy to drop off my Saab and get service fine I'm the middle of the day. The job was taken care of effortlessly.
Owner de Midtown Auto Repair- Goodyear a répondu le 04/24/2025 09:37 AM

We appreciate your feedback and are glad to hear that dropping off your Saab was as easy as pie. We like to think of ourselves as the automotive ninjas—swift and stealthy with our repairs. If you ever need us again, rest assured we’ll be here, ready to tackle whatever challenge your car throws at us. Safe travels!

Employés avec lesquels vous avez travaillé

NE
NONA E.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2025
client vérifiéVérifié Client
10
Always Great service
This is my go to shop! At this point the guys are like family. I’m never “sold” but everything is always a consultation. They take care of me and in return they have my complete trust!
Owner de Midtown Auto Repair- Goodyear a répondu le 04/23/2025 09:38 AM

We appreciate your loyalty and are delighted to hear that you consider us part of the family! It’s great to know that you feel like you're getting a consultation rather than a sales pitch. Rest assured, we’ll keep doing our best to earn that trust of yours—just think of us as the dependable relatives who know a thing or two about cars. Here's to many more smooth rides ahead!

Employés avec lesquels vous avez travaillé

SR
SHARON R.
Chicago, IL
BMW *X3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
TIRE REPAIR
I went in because my tire pressure light went on. They took me when I walked in; assessed the problem & repaired it. They wre friendly. professional & efficient.
Owner de Midtown Auto Repair- Goodyear a répondu le 04/18/2025 09:50 AM

We're glad you felt the tire pressure light was more of a friendly reminder than a warning sign! It sounds like our team got you back on the road quicker than you can say 'pump it up.' Your compliments about their friendliness and professionalism truly warm our hearts. Thanks for sharing your experience with us; we appreciate it!

Employés avec lesquels vous avez travaillé

MB
MAX B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2025
client vérifiéVérifié Client
10
Best shop in Lincoln park area
They did a extremely difficult job on my 2011 range rover and kept me updated and simplified everything I trust them 100%
Owner de Midtown Auto Repair- Goodyear a répondu le 04/15/2025 09:36 AM

We appreciate you taking the time to share your experience! It sounds like we tackled quite the challenge with your 2011 Range Rover, and we're glad to hear that you felt informed and at ease throughout the process. Trust is a big deal, especially when it comes to car repairs, so it’s great to know we hit the mark with you. If your Rover has any more adventures in store, we’re just a call away!

Employés avec lesquels vous avez travaillé

AA
ANDREAS A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2025
client vérifiéVérifié Client
10
Great and fast service
I had a flat tire. I went there and in 20 minutes I was done. Great service and good people.
Owner de Midtown Auto Repair- Goodyear a répondu le 03/20/2025 09:40 AM

We're so glad to hear your flat tire situation was resolved faster than a pit stop at the Indy 500! It’s great to know our team made a hectic day a little smoother for you. We pride ourselves on being the pit crew you can count on—no racing needed. If you ever find yourself needing assistance again, we’ll be ready to jump back into action!

Employés avec lesquels vous avez travaillé

ZK
ZACHARY K.
Lockport, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2025
client vérifiéVérifié Client
10
I’ve had extensive and routine vehicle work done by Midtown. They are excellent, and I cannot imagine taking my care elsewhere.
I’ve had extensive and routine vehicle work done by Midtown. They are excellent, and I cannot imagine taking my care elsewhere.
Owner de Midtown Auto Repair- Goodyear a répondu le 03/19/2025 09:38 AM

It's fantastic to hear that your experiences with us have been so positive! We aim to be the go-to pit stop for your vehicle's needs, and it's great to know we've hit the mark. Your loyalty means a lot to us, and we promise to keep that excellent service rolling—just like your car should be! If you ever have any specific requests or needs, don’t hesitate to let us know.

Employés avec lesquels vous avez travaillé

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