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Bryan Murillo

Service Writer/Manager
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(239 reviews)
89

EO
ERIC O.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2026
client vérifiéVérifié Client
10
Always Great & Friendly Service
We appreciate the entire team’s dedication to great, thorough and friendly service when we either have an appointment or a drop in. Thanks for everything!
Owner de Midtown Auto Repair- Goodyear a répondu le 01/26/2026 09:36 AM

It's fantastic to hear that our team's dedication is shining through, whether it's for scheduled appointments or spontaneous drop-ins. We strive to keep the gears running smoothly and the smiles wide. Your support means the world to us, and we’ll keep the friendly service coming, no matter what. Here's to many more visits filled with thorough check-ups and good vibes!

Employés avec lesquels vous avez travaillé

US
URIEL S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2026
client vérifiéVérifié Client
10
Exhaust
Good
Owner de Midtown Auto Repair- Goodyear a répondu le 01/26/2026 09:36 AM

We appreciate your feedback and are glad to hear you found our service good. If there's anything specific you enjoyed or any further assistance you need, feel free to let us know. We’re always here to help keep your ride running smoothly!

Employés avec lesquels vous avez travaillé

JP
JOHN P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2026
client vérifiéVérifié Client
10
Honest and caring
These guys are the best.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/23/2026 09:37 AM

Thanks for the praise! We're glad you think we're the best—it's always nice to have our efforts recognized. We strive to keep the wheels turning smoothly for all our customers, so if you ever need anything else, you know where to find us!

Employés avec lesquels vous avez travaillé

ZC
ZACH C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2026
client vérifiéVérifié Client
10
Great Experience
The shop manager Brian was very helpful and transparent along the whole process. I’m very satisfied with my visit and will be going back if any other issues arise.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/23/2026 09:37 AM

We're glad to hear that you had a positive experience with us! Transparency is key, and it sounds like Brian hit the nail on the head. We always aim to make things as clear as a freshly washed windshield. If any car troubles come your way, we’ll be here ready to help out again.

Employés avec lesquels vous avez travaillé

LS
LISA S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2026
client vérifiéVérifié Client
10
Excellent customer service
I had a flat tire and they resolved quickly when I drove it over with my spare. Super friendly and efficient.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/18/2026 09:38 AM

It’s always a good day when we keep those tires rolling! We’re glad to hear we could help you out quickly and with a smile. No one likes being sidelined by a flat, but it sounds like you handled it like a pro. Here’s to smooth roads ahead for you!

Employés avec lesquels vous avez travaillé

JT
JOHN T.
La Grange, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2026
client vérifiéVérifié Client
10
Great Saab repair and service
This service center is a great place for Saab repairs and maintenance and I am impressed by the thorough work done on my Saab 9-3. I provided the parts which I had ordered and they installed them in my car and serviced it. They gave me a 90 day warranty on work done in addition to the lifetime warranty from the parts provider.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/17/2026 09:38 AM

We're glad you had a positive experience with us! It's great to hear that your Saab 9-3 is now feeling as good as new. We always aim for thoroughness, just like your favorite DIY show—minus the dramatic music and commercial breaks, of course. And hey, a warranty is like a warm blanket for your car; it’s nice to know it’s covered for a while! Thanks for trusting us with your ride.

Employés avec lesquels vous avez travaillé

KS
KRISTI S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2026
client vérifiéVérifié Client
10
Excellent service
Great service and very fair prices for 4 new tires.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/16/2026 09:36 AM

We appreciate your feedback and are glad to hear you were pleased with our service and pricing for your new tires. It's always our goal to keep you rolling without breaking the bank. If you need anything else or just want to chat about tire technology, we’re here!

Employés avec lesquels vous avez travaillé

SE
SARA E.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2026
client vérifiéVérifié Client
10
Trusted Service
I’ve taken both of my cars to Midtown and they always do a great job and have great customer service. I trust them to be honest and upfront and competitively priced. I’ve had other car services suggest maintenance that was not required and try to overcharge me. Where at Midtown it was the complete opposite. I highly recommend them.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/16/2026 09:36 AM

It's fantastic to hear that you've had such positive experiences with your cars at Midtown! We take pride in being the honest mechanics in a world full of questionable repair shops. It sounds like we've hit the mark in both service and pricing, which is always our goal. Your endorsement is like gold to us, and it helps others make an informed decision. Know that we will continue to keep our standards high and our recommendations genuine—no unnecessary maintenance here! Let's keep those cars running smoothly together.

Employés avec lesquels vous avez travaillé

YA
YOUSAF A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2026
client vérifiéVérifié Client
10
Great service
I was really impressed how fast they got my car alternator replaced . Very clean and organized shop.
Owner de Midtown Auto Repair- Goodyear a répondu le 01/09/2026 09:39 AM

We're glad to hear that you were impressed with the speedy alternator replacement and that our shop met your cleanliness standards—there's nothing like a tidy garage to keep the mood light while your car is getting pampered. If only we could get your car to clean itself in return! We appreciate your business and hope your car is running smoothly now.

Employés avec lesquels vous avez travaillé

ML
MARIA L.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2026
client vérifiéVérifié Client
10
Great, quick service
This place is awesome. Super well run, and very kind employees. I was in and out in 30 minutes with a patched up tire and a full rotation. This is going to be my new full service spot!
Owner de Midtown Auto Repair- Goodyear a répondu le 01/08/2026 09:37 AM

We’re glad to hear you had a smooth experience with us! It sounds like we managed to patch things up in record time—who knew a tire could keep such a tight schedule? We appreciate you choosing us as your full-service spot, and we’ll be ready for your next visit, hopefully with fewer tire troubles next time!

Employés avec lesquels vous avez travaillé

EM
ELIZABETH M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2026
client vérifiéVérifié Client
10
Team is very helpful and polite!
Quick and easy service even for difficult problems. Would 10/10 recommend!
Owner de Midtown Auto Repair- Goodyear a répondu le 01/02/2026 09:34 AM

We're so glad to hear that you found our service quick and easy, even when facing those tricky car conundrums. It's always our goal to make even the toughest repairs feel like a breeze! Your recommendation means a lot to us—like a well-timed oil change, it just keeps things running smoothly. Looking forward to keeping your vehicle in tip-top shape!

Employés avec lesquels vous avez travaillé

CW
CHANTEL W.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2025
client vérifiéVérifié Client
10
Oil Change
Took about two hours as they were busy but they were thorough with their job and treated their customers well. Would recommend!
Owner de Midtown Auto Repair- Goodyear a répondu le 12/25/2025 09:35 AM

We appreciate your understanding of the wait time. Busy days mean we’re popular, like a food truck at a festival, but we always make sure to give each vehicle the thorough care it deserves. It’s great to hear you felt treated well while in our care. Recommendations are the best compliment we can receive!

Employés avec lesquels vous avez travaillé

BM
BILL M.
Chicago, IL
BMW 330E HYBRID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2025
client vérifiéVérifié Client
10
Nice job!!
Everyone was courteous and precise and followed thru on my request. No surprises, which create bad reviews
Owner de Midtown Auto Repair- Goodyear a répondu le 12/21/2025 09:37 AM

We appreciate your feedback! It's great to hear that our team was able to meet your expectations without any surprise plot twists. We aim for clarity and precision—after all, life's too short for unexpected car troubles. If there's anything else we can assist you with, feel free to reach out!

Employés avec lesquels vous avez travaillé

TM
TYLER M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2025
client vérifiéVérifié Client
10
Great work - great service - great attitudes
Great work - great service - great attitudes. Return & recommends always
Owner de Midtown Auto Repair- Goodyear a répondu le 12/19/2025 09:37 AM

It's fantastic to hear that you had such a great experience with our team! We strive to blend excellent work with positive attitudes, and it seems like we hit the nail on the head. Your support and recommendations mean a lot to us. We'll keep the good vibes rolling every time you visit!

Employés avec lesquels vous avez travaillé

LM
LARRY M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2025
client vérifiéVérifié Client
10
New tires and oil change
Work was done well and completed on time.
Owner de Midtown Auto Repair- Goodyear a répondu le 12/17/2025 09:37 AM

We appreciate you taking the time to share your experience! It’s fantastic to hear that you were pleased with the quality of the work and our punctuality. If only we could get our personal schedules to run as smoothly as your vehicle! We look forward to helping you with any future automotive needs.

Employés avec lesquels vous avez travaillé

AH
ANNA H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2025
client vérifiéVérifié Client
8
Great service
Offer the service I need right away and a great customer service
Owner de Midtown Auto Repair- Goodyear a répondu le 12/14/2025 09:39 AM

We appreciate your feedback about our prompt service and customer care. Getting your vehicle back on the road quickly and with a smile is what we aim for. If we were superheroes, we’d definitely be on the “fast service” team. Looking forward to seeing you again!

Employés avec lesquels vous avez travaillé

AH
ALEX//SARAH H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2025
client vérifiéVérifié Client
10
Helpful, knowledgeable and convenient
I love working with Midtown! They took over the previous Saab/Audi tech shop I used to work with and they haven’t missed a beat. Always available for quick service, good prices and they really know their stuff.
Owner de Midtown Auto Repair- Goodyear a répondu le 12/13/2025 09:39 AM

It’s fantastic to hear you’re enjoying your experience with us at Midtown Auto Repair! We’re glad we could step in and keep the wheels turning smoothly. Our team is always ready to tackle the tricky stuff and keep you on the road without breaking the bank. We appreciate your trust in us, and we promise to keep proving that we know our stuff as well as you do. Here’s to many more smooth rides ahead!

Employés avec lesquels vous avez travaillé

JB
gravatar
Joyce B.
Palos Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2025
10
Range Rover Diesel Def system
A difficult repair for sure, but they are working the problem with all hands on deck, to ensure a favorable outcome. Excellent customer service which ensures repeat customers
Owner de Midtown Auto Repair- Goodyear a répondu le 12/08/2025 09:35 AM

It sounds like we encountered quite the puzzle together! We're glad to have rolled up our sleeves and gotten right into it. Our team is always here, fully equipped with both tools and a dedication to customer satisfaction. Thanks for recognizing our efforts; we appreciate it! Here’s to many smooth rides ahead.

Employés avec lesquels vous avez travaillé

JF
JIM F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2025
client vérifiéVérifié Client
10
Multiple issues with my vehicle
I reached out to Midtown Automotive as my vehicle had an oil leak, tire leak, and windshield fluid pump failure. Midtown was able to get me in same day and repair all of my issues. Their price was fair and their customer service was exceptional. They work as a team (Gonzalo, Bryan, Cuco)to make sure the customer has a great experience, even providing a ride to and from their shop. I will highly recommend Midtown Automotive.
Owner de Midtown Auto Repair- Goodyear a répondu le 12/06/2025 09:38 AM

We're delighted to hear that your experience at Midtown Automotive was nothing short of excellent! It sounds like your vehicle was staging a little drama with those leaks and pump failures, but luckily our team swooped in like automotive superheroes to save the day. We're proud of our crew for their teamwork and commitment to providing a great experience (and those ride services—because who doesn't love door-to-door service?). Your recommendation is invaluable to us. If your vehicle ever decides to throw another tantrum, we’ll be right here ready to jump back in!

Employés avec lesquels vous avez travaillé

SP
SHANNON P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2025
client vérifiéVérifié Client
10
Prompt and Reasonable
I went in to get my tire pressure checked but turns out I had a nail in my tire. They were able to patch it and it was only $50. I would definitely go here again.
Owner de Midtown Auto Repair- Goodyear a répondu le 12/05/2025 09:37 AM

It's always a bit of a mystery what you'll find when you check your tire pressure, isn't it? We're glad we could save the day (and your wallet) with that speedy patch job. Thanks for letting us take care of your tire troubles, and we'll be here if you need us again—hopefully without any surprise guests like nails next time! Safe travels out there!

Employés avec lesquels vous avez travaillé

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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.