Zeigler Hyundai of Racine

Jill Z.

Wind Lake, WI

2013 Hyundai Santa Fe Sport

Vérifié Client

Zeigler Hyundai of Racine

09/05/2021 Catégorie : Service

I was taken advantage of!

I was quoted a price to fix my car, $675. I ordered the part, on my receipt it's quoted "Part ordered, customer only responsible to pay for 3 hours of labor to install the part on return visit". When picking up my car the 3 hours of labor was more than expected. I WAS ALSO CHARGED ANOTHER $33.00 FOR PARTS AND A $30.00 MISC. CHARGE. Needless to say the cost was about $120.00 more than I was anticipating. I feel very misled and lost all trust for Zeigler of Hyundai of Racine. They also haven't called me back to discus this situation. This is not a trusted company...

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/06/2021 06:36 AM

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Mark R.

Cedarburg, WI

2016 Hyundai Tucson

Vérifié Client

Zeigler Hyundai of Racine

09/04/2021 Catégorie : Service

Service

Ron is very honest and will help you out with any problems you may have. I don’t hesitate to ask him what he thinks or what he would do if it was his car.

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/06/2021 06:35 AM

Dear customer,
We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated.
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Client vérifié

Oak Creek, WI

2021 Hyundai Kona

Vérifié Client

Zeigler Hyundai of Racine

ReScore Avis™

09/07/2021 Catégorie : Service

Awesome dealership!!!

They are responsive and work to resolve issues quickly and fairly!!!

Avis original

09/04/2021 Catégorie : Service

My vehicle is a lemon

Severely defective brand new Kona

EDWIN R. de Zeigler Hyundai of Racine a répondu le 09/07/2021 08:30 AM

Sorry for the inconvenience we strive to resolve problems quickly.
Ed Rodriguez

Client vérifié

Kenosha, WI

2018 Hyundai Sonata

Vérifié Client

Zeigler Hyundai of Racine

09/02/2021 Catégorie : Service

Professional

Quick and excellent sevice

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/03/2021 07:56 AM

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Client vérifié

Racine, WI

2020 Hyundai Tucson

Vérifié Client

Zeigler Hyundai of Racine

09/02/2021 Catégorie : Service

Quick

Service was quick and staff was nice ??

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/03/2021 07:54 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated.
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Timothy W.

Racine, WI

2013 Hyundai Elantra

Vérifié Client

Zeigler Hyundai of Racine

09/02/2021 Catégorie : Service

N/A

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/03/2021 07:52 AM

Dear Timothy,
We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated.
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Kathryn P.

Oak Creek, WI

2022 Hyundai Tucson

Vérifié Client

Zeigler Hyundai of Racine

09/02/2021 Catégorie : Service

Terrific Service

I bought a 2022 Tucson from Ziegler Hyundai about 6 weeks ago. I had an unfortunate incident resulting in a deep scratch that needed repair. I arranged to be shuttled back and forth, but the night before had concerns. I called my service advisor ( Ron ) who graciously offered to have my car picked up and returned. This worked really well. The service and the paint and dent repair were perfect.

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/03/2021 07:51 AM

Dear Kathryn,
We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated.
Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Racine Hyundai

262-884-7575

Client vérifié

Bristol, WI

2020 Hyundai Sonata

Vérifié Client

Zeigler Hyundai of Racine

09/01/2021 Catégorie : Service

Great service!

Great quick service. Would recommend this Dealership.

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/03/2021 07:47 AM

just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Adrian Basich
General Manager
Racine Hyundai

262-884-7575

Richard V.

Racine, WI

2015 Hyundai Sonata

Vérifié Client

Zeigler Hyundai of Racine

09/01/2021 Catégorie : Service

Awesome

The service is here is alway good here, everything is alway explained,

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 09/03/2021 07:43 AM

Richard,

We really appreciate you and the opportunity in working with Zeigler Hyundai of Racine!

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Karen S.

Franksville, WI

2012 Hyundai Elantra Touring

Vérifié Client

Zeigler Hyundai of Racine

07/31/2021 Catégorie : Service

Wonderful people

Great place to take your car

Recommandé

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:48 AM

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.

Again, thank you so much. Please let us know if there’s ever anything you need.

Your Team at Zeigler Hyundai of Racine.

Susan B.

Racine, WI

2020 Hyundai Tucson

Vérifié Client

Zeigler Hyundai of Racine

07/29/2021 Catégorie : Service

Great customer service

Great service Done in less time them estimated. Great customer service
This the 2nd vehicle I have leased from you

Recommandé

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:48 AM

John M.

Milwaukee, WI

2015 Hyundai Sonata

Vérifié Client

Zeigler Hyundai of Racine

07/29/2021 Catégorie : Service

Shedule Maintenance

Always treated with professionalism.

Recommandé

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:50 AM

Client vérifié

Oak Creek, WI

2019 Hyundai Santa Fe

Vérifié Client

Zeigler Hyundai of Racine

07/29/2021 Catégorie : Service

Great service

Get in on time. Gets the work done and gets you back on the road

Recommandé

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:50 AM

Client vérifié

Racine, WI

2019 Hyundai Santa Fe

Vérifié Client

Zeigler Hyundai of Racine

07/27/2021 Catégorie : Service

Excellent Service

Excellent service, personnel were all knowledgable, courteous and professional.

Recommandé

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:50 AM

Steve M.

Urbandale, IA

Zeigler Hyundai of Racine

07/25/2021

WARNING. DO NOT buy from Racine Hyundai.

WARNING. DO NOT buy from Racine Hyundai.

We drove from IA to WI to purchase a new 2021 Elantra N Line 5/15/21. A week later Racine Hyundai sent us a check for the sales tax that was part of the purchase contract. That was the beginning of the WORST & most HARROWING experience. We reached out to Racine & was directed to Erica Soto who handles their title work. She was rude and refused to help. She said she would title the car in WI but taxes & registration were our responsibility. After no help from Erica & no return calls/emails from Racine’s general manager, Adrian Basich, we opened up a case w/Hyundai Corporate and Finance to no avail. They said they could not help because the dealers are independent. So we paid off the car and waited for the title. Unfortunately, Racine Hyundai never titled the car and since our temporary plates expired, we could no longer drive it. Only after this and contacting the DMV did Erica Soto start the process of titling the car in our name. Over the next 30 days Erica repeatedly delayed the process. We had to email, call, overnight documents & prompt her for everything that needed to be completed. 60 days later on 7/16/21, after a month of not being able to drive the car, we were able to go into our DMV to get our Title & plates. We can’t even begin to express the FRUSTRATION, STRESS, TIME & ENERGY this has cost our family. We have bought many vehicles over the years in IA, NE, & just a month prior in MN w/no issues. Racine Hyundai was UNETHICAL & IRRESPONSIBLE and Hyundai Corporate and Finance was of no help and clearly didn’t care.

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:49 AM

Vince W.

Kenosha, WI

2019 Hyundai Santa Fe Xl

Vérifié Client

Zeigler Hyundai of Racine

07/25/2021 Catégorie : Service

Usually clean

Dealer was tore up during remodeling. So experience was not so good.

Recommandé

JOSEPH R S. de Zeigler Hyundai of Racine a répondu le 08/28/2021 05:46 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your purchase is much appreciated. We’ve incorporated your suggestions and hope you’ll like our all-new hosting. Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Client vérifié

Burlington, WI

2019 Hyundai Santa Fe

Vérifié Client

Zeigler Hyundai of Racine

07/16/2021 Catégorie : Service

Service has changed

Overpriced service, charging for credit card use not appreciated, suggesting service that had been done recently from an accident..... oversales to bleed the customer.

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 07/16/2021 09:23 AM

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Client vérifié

Greendale, WI

2021 Hyundai Palisade

Vérifié Client

Zeigler Hyundai of Racine

ReScore Avis™

07/14/2021 Catégorie : Service

Chad’s rescore

Chas Schmitz, my service advisor was following proper protocol in dealing with my ongoing several incidents with my 2021 Palisade’s stinky headrest problems. Today in a follow up call, Chad provided me with the phone number of Hyundai’s Consumer Affairs office and after calling that office a case number was initiated by Hyundai Consumet Affairs.

Recommandé

Avis original

07/13/2021 Catégorie : Service

Unresolved Palisade Limited “headrest stink problem”

2nd visit to a Hyundai dealership in 3 months for a unsuccessful air freshener treatment to address my 2021 Palisade Limited odor problem that supposedly is emanating from the headrests of Palisades that have Napa leather interiors. The only know solution is the replacement of all headrests with ones from a different manufacturer/material but this is only authorized after THREE unsuccessful air freshener treatments! What a waste of a customer’s time & further embarrassment by Hyundai of a known problem & solution for addressing this “major order stink” in warm weather on an otherwise near perfect $48,000+ near luxury SUV!

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 07/13/2021 01:28 PM

Here at Racine Hyundai we are usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 07/14/2021 12:33 PM

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Ann D.

Union Grove, WI

2017 Hyundai Tucson

Vérifié Client

Zeigler Hyundai of Racine

07/12/2021 Catégorie : Service

Great service

I both purchased and maintain our Tuscon here- great service and follow thru.

Recommandé

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 07/12/2021 11:15 AM

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

Client vérifié

Oak Creek, WI

2020 Hyundai Tucson

Vérifié Client

Zeigler Hyundai of Racine

07/01/2021 Catégorie : Service

Great service.

Over all I am very pleased with everything never had any issues with my car or anyone. People are kind and friendly and very helpful!

Recommandé

Adrian B., General Manager de Zeigler Hyundai of Racine a répondu le 07/01/2021 11:50 AM

From all of us at Racine Hyundai, welcome to our family! Thank you so much for your purchase of your new Hyundai. It’s a classic, and we’re sure you’ll love it!

We’re a small, carefully curated Hyundai dealership, and we stand by all of beautiful cars.

Thank you again for choosing Racine Hyundai, we hope to hear from you again soon!

Your friend,

Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575

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