Wonderful customer service. Owner communicated with me very well and was very considerate of my situa
tion. Would definitely use them again. A bit pricey but worth it. However AAA did not do their job. Battery should have been replaced by them. They dropped the ball. And I will address it
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I would highly recommend this location. I was quite embarrassed to bring in my car with some grinding
in the brakes. There was absolutely no judgement and total understanding. They asked more detail questions about the noise(s) I was hearing and asked me if there were any more concerns I had, rather than tell me I needed A,B,C and D done to the car like most dealerships would. The whole process ran very smoothly. I dropped off the car the night before and by the following afternoon I got a message that my car was completed and was ready for pick up.
The staff at the desk, Anna and Carli (SP?) are amazingly knowledgeable and thorough, not to mention pleasant to talk to. And the brakes feel great, so the mechanics absolutely know what they’re doing. They brought back all four tires back to the appropriate air pressure and I have a fully functioning car with zero noises to talk about. I will definitely return and recommend to anyone searching for honest, budget friendly mechanics. I’m a happy customer!
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So rare and great to have a place pick up the phone-
This place is a local gem for us Mustang reside
nts- they were flexible, gave me a reasonable quote within hours of dropping my car off- and got the job done well
Highly recommend
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I had an excellent experience with Doug who walked me through the process of fixing my front brakes o
n my Benz while also avoiding having to purchase a new caliper. Took longer than expected, but Doug set me up with a loaner car until the work was finished. Friendly and professional, the Direct Tire team is why I keep coming back. Thank you, Doug!
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My car was due for an oil-change, and I asked if I also needed to do the + $800 recommended repairs a
dealership uncovered whilst doing airbag recall work the previous week. The car didn't, so I was saved a large expense.
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Hearing your tire hiss after parking at home from work sucks, but knowing you can quickly get to expr
ess tires, who will remember you, give you options based on your budget, and won’t upsell you, makes the moment feel more annoying rather than detrimental to your day.
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