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Pleasant Car Care

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(810 Avis)
-100
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
2
Total des ReScores
4,5
Moyenne de ReScore
-100
Score NPS ®

Détails de l'entreprise

À propos

We are a full service repair shop. Here to assist in all your vehicle service needs. We are a full service repair shop. Here to assist in all your vehicle service needs.

Catégories
Réparation automobile, Atelier de réparation, Entretien de la voiture
Contact
(617) 393-3439

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
106 Pleasant St Watertown, MA 02472
Pleasant Car Care's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(810 Avis)

CF
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Chris F.
Waltham, MA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/10/2022
0
Scammers
First off, I want to say please do not be FOOLED by the high rating of this place. They clearly have family, friends etc posting good reviews to get their business up.

I had gotten over 7 grand in repairs done and oil changes at pleasant car care. I have brought my car into them from the day I got it. The first few times I brought my car in for an oil change it was great, I even got to go in the back and get things pointed out to me that were potential fixes that my car would need. For some reason, that all went down hill the more I returned for service.

I drive my car upwards of 4,000 miles a month. I use it for work etc so I am constantly needing oil changes and work done to my car. EVERY SINGLE TIME I have called and mind you I get an oil change every month, that’s 12 times a year and about 16 times since I’ve gotten the car. 16 times over again I have called to schedule an appointment and every single time I bring it in I get the “do you need it back today?”. The point of me calling, and trying to make an appointment is so that I can bring in my car, get my oil changed and leave within the same hour. There have been multiple times that I have showed up after calling and have asked to leave my car for a few hours. What is the point of me bringing my car all the way in with an appointment and then get told it might be awhile. It’s a waste of my time and theirs.

And that brings me to my point that they were arguing with me about, that I asked for them to “look over my car and check a few things out” which talking to me like I’m not mentally capable of understanding that they have to drive the car around and actually look at it only makes me more upset. I’m not stupid, I want more clarity, structure and a clear line of communication. If I call in saying I want my car checked out and an oil change your first response should be “let me check our schedule to see if we can fit you in” not “bring it in” and then when I get there telling me you’re so busy you might not be able to look at it today. It’s extremely frustrating for someone who has a busy schedule and works around planning etc to get all the way there only to be told “it might be awhile we might not get to it today”

And now I sat there and argued with them because I know an oil change takes an hour AT MOST. And they advertise that they do a whole inspection of the car if you get an oil change. I understand to diagnose some problems you have to take the car out and bring it on the highway. That takes time, 45 minutes AT MOST. Literally this would have taken 2 hours to look into my car and get the oil changed. 2 hours. That’s not a long time, I mentioned on the phone I would be coming in at 3 and I know they close at 6. So tell me how it’s my fault for their piss poor planning? Don’t tell me to come in at 3 knowing you close at 6 and might not have the time.

Not to mention they quoted me about 900 dollars to get my right CV axle fixed. While there was NO noises turning, no noises driving, absolutely nothing that would suggest I need a new axle. They sent over a picture saying there was a tear in my boot, with grease all over the bottom of the CV joint. They said it was leaking and it would cease up on me in at least a few thousand miles probably less. Fast forward about 11,000 miles. YUP YOU READ THAT RIGHT 11,000. I still have no issues so I thought to myself why not bring it in to a mechanic and have it looked at, that’s so odd?! Low and behold he asked if I had got a brand new right axle. I said no? Completely puzzled. He said well I see no tear, and the grease is almost completely gone it looks like someone just wiped grease on the bottom of your joint to make it look like it was leaking. He proceeded to ask where I brought it etc and low and behold I look up reviews on this place, sort it by lowest reviews and there you have it. Multiple people with the same exact issue as me. Being told they have big fixes that they need done and not really needing them at all.

BW
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Blandyna W.
Lincoln, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2017
client vérifiéVérifié Client
Saved me money.
My car was due for an oil-change, and I asked if I also needed to do the + $800 recommended repairs a dealership uncovered whilst doing airbag recall work the previous week. The car didn't, so I was saved a large expense.
Recommandé

PM
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Patricia M.
Waltham, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2017
client vérifiéVérifié Client
Quick efficient service with friendly staff
I have been coming here for several years now on a friends recomendation have always been Very satisfied!
Recommandé

BW
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Blandyna W.
Lincoln, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2017
client vérifiéVérifié Client
Excellent job!
They repaired a damaged radiator that a body shop and insurance had missed, and took a dent out too.
Recommandé

AF
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Alison F.
Watertown, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2017
client vérifiéVérifié Client
Beats the dealership!
Steve and staff are very responsive. For a small auto repair shop Pleasant Car Care has sophisticated systems for managing appointments, feedback, etc. Feels like the professionalism of a big shop with small shop care and attention.
Recommandé

BH
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Bill H.
Newton, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2017
client vérifiéVérifié Client
Mazda 3 mystery shakes
Steve and crew figured it out. Car is running very tight! Super.
Recommandé

QH
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Quazi H.
Allston, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2017
client vérifiéVérifié Client
Great Service, Very Professional
I have been a customer with Pleasant Care Care for 3 years now. They helped me take care of my last car with any and every problem I saw. When my car eventually started going out, they helped me get the car in sellable condition. Now I have a brand new 2017 model that I will be bringing here for oil changes. With this business, have always been treated with respect and care and so has my car. That is all I need to become a loyal customer.
Recommandé

BJ
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Betsy J.
Watertown, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2017
client vérifiéVérifié Client
Service is great!
Friendly, fair pricing, timely. Definitely my place for car repairs
Recommandé

JG
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Joan G.
Watertown, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2017
client vérifiéVérifié Client
Customer Service
As usual, I was pleased with the service on my car and the reasonable prices along with the friendly, professional attitudes of Steve and everyone else.
Recommandé

PB
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Polly B.
Watertown, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2017
client vérifiéVérifié Client
Outstanding Customer Service
The "Check Engine" light came on two days before I was to leave for a long auto trip. Being new to the area, I looked online for an auto repair facility and found Pleasant Car Care. I called late in the day and was told to come in the next morning. Diagnostics were done, parts ordered (out of stock in the area, of course), and necessary action taken so I could make my trip. Upon my return, the repair was done (the part had been ordered and was on hand) and I was in good shape within a couple of hours. Everything was done to make this as painless for me as possible. I feel so lucky to have found Pleasant Car Care. Steve and Erin are terrific!
Recommandé

KY
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Kyunghee Y.
Newton, MA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/23/2017
client vérifiéVérifié Client
Great
They finished a job very fast and staffs were very friendly. When I visited there I got a quote via online from other branch of this store, and they asked the same price. I cannot complain about this, but my husband was bit unhappy about this deal since he thought the part was pretty expensive even if it is OEM. Maybe I should have checked the price of the part. However, obviously the total price is cheaper than the price the dealership asked and as long as it doesn't cause any further issue I think it is fine. So far there is no problem.
Recommandé

BV
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Barbara V.
Watertown, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2017
client vérifiéVérifié Client
Excellent customer service!
They go the extra mile
Recommandé

PC
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Pete C.
Waltham, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2017
client vérifiéVérifié Client
Always a great job and friendly service
Always a great job and friendly service
Recommandé

AE
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Al E.
Norton, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2017
client vérifiéVérifié Client
They take the time to get it right the first time
My car was leaking some kind of fluid. Steve didn't just sign me up for repairs. He showed me how it could be from a couple places and wanted me to drive for a day after he cleaned the suspect sources to make sure we could identify the exact location of the leak. The next day he was able to show me exactly what was happening. It's a really good feeling to have a shop that you trust to solve the problem, not just guess and change a lot of parts. I have sent several friends here and they all have good experiences.
Recommandé

PG
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Patty G.
Watertown, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2017
client vérifiéVérifié Client
Honesty & fair price
Steve and his staff were very helpful & knew their stuff.
Recommandé

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