Good looking, a lot of options, not the best ride.
The Santa Fe seemed to ride fine on the test drive. When I drove it home (25 miles), I notice a vibration in the front end shaking the steering wheel. After finally getting a service appointment (afternoon appointment), I was told I would need to bring it back in early because of the special balance needed on the tires. I had to wait two weeks for that appointment. I was told it would take 3 to 4 hours. I asked about a loaner but none was available on the day of the appointment. After they contacted the Sales Department, a used car was made available. I dropped the car off at the appointed time of 10:00 AM. I did some shopping in the area and waited for a call. When I had not been called at 3:00 PM, I called to check. The service department informed me that they had not started on my car. They would keep it overnight and start on it first thing Friday morning. I called back on Friday afternoon and was told the work had not started again but would be accomplished on Saturday. On Saturday, around noon, I was called and told my car would be ready by 1:00 PM. When I went to pick it up, the Sales Department was interested in the loaner but no one seemed interested in where my car was. I called the Service Department (while I was inside the Service Department) and finally found someone that would locate my vehicle. After keeping it for three days when I picked it up, it was very dusty on the exterior. When I asked about getting it washed, I was told it would be half an hour before they could get to it. I declined and left the dealership. On the drive home I noticed that the tire balancing had removed most of the vibration but not all of it. It still does not drive like a new car.