NOT in Love With This Santa Cruz; Disappointed
The truck bed gets REALLY wet when it rains because Tonneau cover needs a better seal. Took vehicle to Allen Turner Hyundai to check seal on tonneau cover; cruise control concerns; forward protection not working when I get too close to other vehicles; Santa Cruz sometimes telling me to connect to Bluetooth and my phone shows Bluetooth is connected to Santa Cruz but SC won't open up. I was very DISAPPOINTED with the service I received at that Hyundai dealer. Initially, it took a while before anyone came to assist me. When the person came out to help me, he never introduced himself. It felt like I was a bother to be there. When I started telling him why I was there, he commented that I had a "laundry list". Before I walked in the building, I commented about him not introducing himself and noted his name tag said Justin. He seemed aggravated that I said I would wait instead of taking the shuttle to my home as I had initially signed up for over the phone. Once again, it felt like I was a bother based on his negative response. Justin said it could take a couple of days to check all of the things I went there for and I told him I was spend the day there. In what I thought was a short time, Justin returned and told me all of my concerns were invalid because they checked the SC and everything was operating as normal. It was also noted on my paperwork that this SC did not have the forward accident protection (can't think of correct name at the moment). When I questioned Justin about the notes, he suggested I go back to the dealer I bought the SC from and have them look at it. I was in disbelief. I HONESTLY DON'T THINK MY SC WAS REALLY CHECKED OUT. I later received a call from someone at Allen Turner Hyundai asking about my experience and I shared all of my DISAPPOINTMENTS with her (don't remember her name). She said she would share my concerns with the manager and have him call me. Of course, I have not heard from anyone else since then. Some of the safety features I thought I had and was the reason I purchased this SC, doesn't seem to be available. VERY DISAPPOINTED!