Thank you for reaching out, Richard. We’re so sorry to hear about your experience with one of our Retailers. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc

Thank you for reaching out, Brody. We are disappointed to hear about the circumstances that prompted your contact. Safety is our top priority. We would like the opportunity to examine this further. We have escalated your concerns to a Case Manager regarding your Genesis 2024 GV80 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc