Hello Mari, Thank you for reaching out, as we appreciate your feedback. We are very sorry to learn about your experience, as nothing is more important than the safety of Genesis guests. We would like to encourage you to reach out to our customer care team at (844)-340-9741 if you have any further feedback or need additional support.
Thank you.^cc

Thank you for reaching out, Marcia. We are disappointed to hear about the circumstances that prompted your contact. Safety is our top priority. We would like the opportunity to investigate/examine this further. We have escalated your concerns to a Case Manager regarding your Genesis 2025 G70 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc