Thank you for reaching out to Genesis Motor America. We are very saddened to learn about your experience. We would like to encourage you to reach out to our customer care team at (844)-340-9741 to file a formal complaint with a corporate representative. Thank you.
Genesis Consumer Affairs^mm
Hello James R., thank you for providing us with that information. Our records show that your case has already been assigned to one of our case managers for assistance. Their name is Brianna, and you may reach them directly at (714) 584-3247.
Genesis Consumer Affairs^mm