Thank you for reaching out, Samuel. We are disappointed to hear about the circumstances that prompted your contact. The safety of you and your family is our top priority. We have escalated your concerns to a Case Manager regarding your Genesis GV60 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you for sharing your feedback about your GV60, Joel.  
We truly value hearing from our guests and continuously monitor feedback to enhance our products and services. We are very sorry to hear about your experience. Nothing is more important than the safety of Guests. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc 

Thank you for reaching out, Mahesh. We appreciate your feedback and insight regarding your 2025 Genesis GV60. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc

Thank you, Bryan, for reaching out and sharing your concerns about your Genesis GV60.We are very sorry to hear about your experience. Our records indicate that you are already in contact with one of our Case Managers. Please continue to collaborate with your Case Manager to address your vehicle's concerns and the survey concerns you have highlighted. We appreciate your attention to this matter. Thank you. ^cc