Thank you for reaching out, Bonnie. We are disappointed to hear about the circumstances that prompted your contact. We would like the opportunity to investigate/examine this further. We have escalated your concerns to a Case Manager regarding your Genesis GV60 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you for reaching out, Nanette. We are disappointed to hear about the circumstances that prompted your contact. We would like the opportunity to investigate this further. We have escalated your concerns to a Case Manager regarding your 2024 Genesis GV60 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc

Thank you for reaching out, Nanette. We are disappointed to hear about the circumstances that prompted your contact. We would like the opportunity to investigate this further. We have escalated your concerns to a Case Manager regarding your 2024 Genesis GV60 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc

Thank you, Maurica, for reaching out to Genesis Motor America. We are very saddened to learn about your experience with your Genesis GV60. We appreciate you bringing this to our attention. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. Thank you. ^cc