Thank you for reaching out, Christopher. We’re so sorry to hear about your experience with one of our Retailers and your 2023 GV60. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc

Hello Andres, Thank you for reaching out, as we appreciate your feedback and insight. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our customer care team at (844)-340-9741 for support and assistance if needed. Thank you^cc.