Beautiful car but...
Love the car! Just have issues and am afraid to trust it. Keep in mind, the car is stored in a climate controlled garage when not in use. Has just over 14k miles and we've had it since it was new.
The first issue we had was the battery died a few months ago, while the car was in our garage. The battery was so dead that absolutely nothing worked. No lights, not the trunk release, nothing. Dead. Dead. Dead. Called Genesis dealer for help. They said there was no way to get into the trunk (which is incorrect). I called Genesis roadside assistant. They told me the car's transmission could not be shifted into neutral unless it was running (also not true) and that because of this, special equipment would be needed to remove it from the garage. The said they'd have someone there within an hour or two. LONG story short, it took FIVE DAYS, and this was only after I managed to temporarily charge the battery enough to drive the car out of the garage and leave it where access for towing would be simple.
Warranty covered it all, the only reason for the issue...battery failed. Since then we keep the car on a battery maintainer when not in use. Second issue, just started about a week ago, the transmission occasionally doesn't seem to want to downshift when going up hills (we live in a very hilly area), the result feels like the engine doesn't respond when stepping on the gas. Very disconcerting. However, it only happens once in a while and it's likely the dealership won't be able to duplicate the problem. Plus we live over an hour away.
Third issue is the absolutely beautiful Tasman Blue paint...gorgeous...however, it chips VERY easily, all the way to the metal. I ordered a tube of touch up paint from the dealership. They said they'd let me know when it comes in. It's been about 2 months and we've heard nothing. It looks great, handles and drives well (most of the time) and is very comfortable. But we keep waiting for the next thing to go wrong and leave us stranded.