At Toyota of Lake City, our service department does routine maintenance and repairs on all Toyotas and other vehicles we sell. Also, our parts department has a wide variety of accessories and performance parts for all Toyota models. At Toyota of Lake City, our service department does routine maintenance and repairs on all Toyotas and other vehicles we sell. Also, our parts department has a wide variety of accessories and performance parts for all Toyota models.
At Toyota of Lake City, our service department does routine maintenance and repairs on all Toyotas and other vehicles we sell. Also, our parts department has a wide variety of accessories and performance parts for all Toyota models. At Toyota of Lake City, our service department does routine maintenance and repairs on all Toyotas and other vehicles we sell. Also, our parts department has a wide variety of accessories and performance parts for all Toyota models.
At Toyota of Lake City, our service department does routine maintenance and repairs on all Toyotas and other vehicles we sell. Also, our parts department has a wide variety of accessories and performance parts for all Toyota models. At Toyota of Lake City, our service department does routine maintenance and repairs on all Toyotas and other vehicles we sell. Also, our parts department has a wide variety of accessories and performance parts for all Toyota models.
We have been given a complete runaround through their service department. The work needing to be done just continued to pile up. All the while we were being reassured that the warranty company was in the loop as to what work was being done. We were told repeatedly that while the warranty may not cover everything, it would cover most of the work. According to the service center, they needed to send the short block to a machine shop. We asked the manager of the service center if we could have a write up/estimate of all work completed and future work needing to be completed and he told us that wasn’t something they could or would do. We have since asked again and should be receiving a write up.
Now we are being told that the warranty company is refusing to cover ANY of the cost. They stated that Lake City Toyota did not follow their procedures for this issue and, essentially, did more than necessary. We are now stuck with a growing bill that has reached $10,000 and the car isn’t even fixed.
If this experience is indicative of how this dealership as a whole operates (and their current recent Google reviews absolutely confirms this) then I would avoid this dealership at all costs. I would avoid Toyota corporation as a whole.
**it is worth noting that there is an ACTIVE recall out for this EXACT issue, same make model and year, yet we are being told it does not apply.