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Victoria O.

Denver, CO

10/26/2024

Catégorie : Service

POOR SERVICE AND WORSE OFF THAN BEFORE BROUGHT IN

In late September, I took my vehicle to Schomp Hyundai, as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I also asked if they could check the air conditioner for freon levels, as it wasn't dispersing cool air. I received a call from Schomp advising their diagnostics showed a code indicating the catalytic converter should be replaced, along with minor issues such as filters, etc. I had just gotten new brakes and new all season tires (elsewhere) and those issues did not come up on the diagnostics, nor did an issue with the AWD. Finally, I was advised they did not check the air conditioner (?). I paid for parts to have the catalytic converter replaced (approx $1700+), and would bring the car back after the parts had come in. At this point, neither the engine light, or the 4WD light was coming on. On October 23, 2024, I headed to Schomp for the work to be completed. At this time, after a few weeks, the engine light came back on again, as well as the 4WD light. When I dropped it off, I advised the Hyundai that these lights were on again, and asked if they could do a complete check of the sensors, as the vehicle, which I regularly maintain, was driving exceptionally well. Yesterday, on October 25, 2024, I picked up the vehicle around noon. When Schomp released the vehicle to me, after I paid a total of $2560+, the 4WD light was still on. I advised them of this, and they ran a diagnostics advising now the 4WD needed to be replaced, and that would be an additional $1000+. I was advised by Hyundai that it was only necessary to replace the 4WD if I was bothered by the light(?). Upon starting my vehicle, the 4WD light was off, and has not come on. Car still driving very well. This morning, driving in, I turned on heat, and now air conditioner light will not go off, nor does the AC emit cool air. Serious issues with Schomp and their practices, and will be taking my car elsewhere.

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