I bought a brand new pick up truck from Rush about 3 years and loved the service I got so I decided to go back this past Sunday to get a new vehicle. Well that was a HUGE mistake.
I was looking to buy a used vehicle and put $1000 down in cash. Adrian was very knowledgeable about the inventory and cars they had on the lot.
When he took my “deal” to the finance manager they said that my Experian was locked and they’d have to wait 48 hours before they could run it again, which did not make any sense to me at all but I waited. I tried getting answers all day on Tuesday regarding the status of my app in which nobody “managers” would not help or return phone calls.
Today after work I drove all the way back out to Elgin, again because nobody will answer my calls or return my calls. When we arrived we wanted to speak to the financial manager to find out what was going on but we were told that we’d have to wait for Adrian to come back. I said I’m done, all I’ve been told is to wait wait wait with no answers. I’m tired of waiting and tired of being put on the back burner. And I left. About 20 minutes after leaving Rush Chevrolet Adrian called. At that time we found out that the deal was still on hold on nothing had been done. I was already driving to another dealership when he called. The finance manager would NOT talk to us. Adrian said that the only way I’d be able to get into a car new or used would be to have a strong co-signer and put down $15,000! Yes $15,000! Not $1500 but $15,000. I said I’m done and to cancel everything. I was then told that I would not be able to get into a car no matter where I go!
I feel like they immediately judged us because it was my mom, my daughter and I that showed up and we were judged immediately. I also feel that the manager and all the managers hide and don’t want to do their job. They make their salesman do all the talking while they hide in their offices instead of walking around and greeting people.
I went to South Point Dodge and got into a BRAND NEW 2022 Jeep fresh off the truck. NO co-signer and ONLY $1000 down. Plus I was able to save $300 a month in car payments.
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I was looking to buy a used vehicle and put $1000 down in cash. Adrian was very knowledgeable about the inventory and cars they had on the lot.
When he took my “deal” to the finance manager they said that my Experian was locked and they’d have to wait 48 hours before they could run it again, which did not make any sense to me at all but I waited. I tried getting answers all day on Tuesday regarding the status of my app in which nobody “managers” would not help or return phone calls.
Today after work I drove all the way back out to Elgin, again because nobody will answer my calls or return my calls. When we arrived we wanted to speak to the financial manager to find out what was going on but we were told that we’d have to wait for Adrian to come back. I said I’m done, all I’ve been told is to wait wait wait with no answers. I’m tired of waiting and tired of being put on the back burner. And I left. About 20 minutes after leaving Rush Chevrolet Adrian called. At that time we found out that the deal was still on hold on nothing had been done. I was already driving to another dealership when he called. The finance manager would NOT talk to us. Adrian said that the only way I’d be able to get into a car new or used would be to have a strong co-signer and put down $15,000! Yes $15,000! Not $1500 but $15,000. I said I’m done and to cancel everything. I was then told that I would not be able to get into a car no matter where I go!
I feel like they immediately judged us because it was my mom, my daughter and I that showed up and we were judged immediately. I also feel that the manager and all the managers hide and don’t want to do their job. They make their salesman do all the talking while they hide in their offices instead of walking around and greeting people.
I went to South Point Dodge and got into a BRAND NEW 2022 Jeep fresh off the truck. NO co-signer and ONLY $1000 down. Plus I was able to save $300 a month in car payments.