For us, "customer service" means making your vehicle service experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of having your vehicle serviced from our dealership. For us, "customer service" means making your vehicle service experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of having your vehicle serviced from our dealership.
On one occasion they had my car for 3 weeks and when I finally got my car back, a light was on in the car that wasn't on when I dropped the car off. I asked Mitch why this light was on, and he stated he didn't know it was on and would need to get it back in to see. I told him I didn't see anything related to the light being on on my paperwork I received for them working on my car and he said it appeared the technician didn't document it. I had to leave so I said I'd call Monday to get my car back in.
I called Monday and then called 2 more days that week, including every hour on Friday until he finally returned my call and scheduled me to come in. He had my car for a few days and then said he didn't know why the light was on. Out of his own mouth he told me repeatedly that I have a Jeep and they're Hyundai so he can't say for certain why things are occurring with my vehicle.
Unfortunately, not only did I buy my car from this dealership that purports to be able to service all vehicles, but I also bought the extended warranty from them and if I go to any other dealership, I have to pay extra fees that can range from $200-$1,000+ depending on the total cost of the repair job. While I am annoyed at Jeep for all of the trouble I'm having with their product, I kind of knew that going in. What I didn't know or expect was all of the trouble I would also have to incur with Ron Marhofer Hyundai of Cuyahoga Falls and Mitch Scolaro. DO NOT buy from, visit, or support this dealership. Unfortunately, I went looking for specific vehicles and not dealership itself but I am not the only reviewer who discusses horrible customer service from this business. Foolishly enough I'd buy another Jeep, but I will NEVER buy from or support Ron Marhofer Hyundai of Cuyahoga Falls again and once my extended warranty expires I will never have to deal with them or Mitch Scolaro again. Until then I will keep you all updated with every ridiculously poor experience I have with them because unfortunately, that is the only way they MAY start treating their customers better.