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Charles W.

San Antonio, TX

07/25/2023

Not trustworthy

This is not meant to be a bashing review, just an honest review from my perspective. May 2022 I had the Air conditioner kit replaced in my 2010 explorer as the compressor had gone out and it was reasonable to replace the couple of other components in the kit (filter drier, expansion valve, ect). Lifetime warranty on parts, 3 years on labor. There were no other recommendations to replace the hoses or any other components. To their credit, the air conditioner worked well when I picked it up. Now, they would not be able to pick up a slow leak in a hose in just a few minutes after the repair unless they UV dye tested again. Fast forward to this April, and it is blowing hot air. I have some minor HVAC experience and I could diagnose that the new compressor was short cycling and not doing what it was supposed to do, this is usually due to no refrigerant in the system. I took it back to them and they said they would throw some dye in it and take it from there. There was no mention of any cost for this so I assumed it was covered as they had done the work less than a year ago that I paid $1500 for. I get their diagnosis later that day. They wanted to charge me $500 more dollars for the diagnosis and to replace a $60 dollar hose that should have been replaced at the original repair. ...It is important for me to say that the hose was not included in the original repair, however, I think any good shop would make that recommendation to save their customer trouble and money down the road as the part is inexpensive and they already were doing the labor disconnecting and reattaching the hose already. ...

I asked them for the part number they were using to replace and they gave 56177 and also quoted $147 for the part which is the autozone price. I would like to think that they do not shop every part from a retail place but if they do most shops have accounts that get discounts because of how much they buy.

Autozone page:
https://www.autozone.com/cooling-heating-and-climate-control/a-c-hose-assembly?filterByKeyWord=56177&fromString=search&isIgnoreVehicle=false&isSearchByPartNumber=true

The EXACT part searched by part number online is $65
Rockauto page:
https://www.rockauto.com/en/moreinfo.php?pk=5406990&cc=1444725&pt=6900&jsn=1421

So the bottom line is I paid this place $1500 and they wanted to try to charge an additional $500 to replace a $65 dollar part that could have been done in the initial repair saving their (former) customer time and money.

I have used this shop repeatedly before and they have done well. That's why I trusted them with the larger job. After they lost my trust with this, I will not be back.

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