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Pohanka Hyundai

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(5 536 Avis)
57

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
197
Total des ReScores
4,6
Moyenne de ReScore
57
Score NPS ®

Détails de l'entreprise

À propos

Pohanka Hyundai has expert technicians who provide quality Hyundai repair and maintenance. The Pohanka Hyundai’s factory certified team are trained to ensure your Hyundai runs well for the road ahead. No appointment necessary for Car Care Express, just bring it in. Pohanka Hyundai has expert technicians who provide quality Hyundai repair and maintenance. The Pohanka Hyundai’s factory certified team are trained to ensure your Hyundai runs well for the road ahead. No appointment necessary for Car Care Express, just bring it in.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(301) 423-1100

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
1770 Ritchie Station Court Capitol Heights, MD 20743
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(5 536 Avis)

TU
gravatar
Thea U.
Brentwood, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/22/2025
1
Catégorie : Service
Unnecessary Service and parts Upcharging
At third service interval (~22K miles) on my Palisade, service advisor told me "Hyundai recommends a four wheel alignment which will be $275, would you like to schedule that today?" That was when I was checking in and no one had even driven the car...I did not make a scene and replied "no". Great job Pohanka Service Department! Today, I went in to parts for an oil filter and an in-cabin air filter, the parts guy came back and told me that would be $91...I asked for a breakdown and he told me the in-cabin was $70 and the oil was $21; I walked out. OEM parts (check any Hyundai dealer that sells on-line) and the highest I found were $28.75 and $10.15 respectively (not including $15 shipping). So, adding in 6% MD sales tax, Pohanka was upcharging me no less than 82%. Way to go Pohanka Parts Department! I am sure the dealer will respond that somehow I am mistaken and how much they value their customers, I am not and apparently that value is very little.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.