Marks Japanese-European Auto's Avis

4,9

(157 Avis)

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Avis récents

Conrad S.

Issaquah, WA

06/03/2025

OK detail but dishonest and pushing expensive upsell that wasn't required.

Took my old Volvo S60 to them for an interior detail. I was aware of some mold/mildew on the driver's sun visor but it was a small patch. They called suggesting a $120 up-sell for mold treatment which I declined. When I picked the car up the visor had not been cleaned, I presume so they could "show me the mold problem." When we got the car home I took some glass cleaner and a paper towel and the mold/mildew wipped right off. They should have just cleaned it as part of the interior detail. Did they do an ok job for the price on the interior? Yes. But they are to my mind essentially dishonest in their business practices. I won't be going back and skipped the appointment we had for a second car the next day. So yeah, an OK job but not honest about what was required. Maybe look elsewhere and get both more honesty and a better job.

Kathy E.

Mercer Island, WA

07/16/2022

Always thorough and professional

My car needed a long (120,000 mile) servicing, and I was confident from past experience that Mark would do just that and be accountable in writing. Plus, there wasn't any surprise added things, like my concern about my steering wheel being a little wonky. It wasn't, but Mark could have done some fake "work" on it and charged me for it. He simply tested my steering wheel and said it was fine and needed nothing, to my great relief.

MAX L.

Bellevue, WA

Lexus LS 460

04/21/2022

Vérifié Client

Very good service

Very good service and quality work

NANCY P.

Kirkland, WA

Honda CR-V

03/24/2022

Vérifié Client

Friendly reliable service.

I've used Mark's Japanese auto for years. They have been fair and given great service over the years.

Katie G.

Kirkland, WA

Honda Accord Sdn

03/23/2022

Vérifié Client

A++ in Customer Service and Satisfaction!!!

Car overheated. In a timely manner, Mark identified and fixed the issue. He also found out I needed new rear brakes. Unfortunately he spent four more hours than normal and replacing them due to complications of pins being driven Into the drums
He went the extra mile and charged me only for the parts and no labor.
Thank you Mark for your generosity and kindness!!!
Myself working in the CustomerService industry and not charging for the ‘unknown extras’ that blindly come along without charging, it is gratefully appreciated when experienced too.
Thank you again, Mark. All the best to you and yours!

Client vérifié

Bellevue, WA

Honda Accord Coupe

03/01/2022

Vérifié Client

Front wheel bearing with less price

They changed my front wheel bearing with less price.Quality and service is good

MARCUS M.

Kirkland, WA

BMW 3 Series

02/28/2022

Vérifié Client

Amazing experience!

Mark was very friendly, I had an oil change and filters replaced before a large moving road trip across the country. More expensive than usual but overall fantastic service.

Jeff L.

Bellevue, WA

Lexus ES 330

02/26/2022

Vérifié Client

Service for our 2005 Lexus

We have been going to Marks for over 15 years with all our vehicles. Always dependable, trustworthy clear and sensible with all our cars, and no different this time with our Lexus which we just recently bought used and wanted an evaluation.

Marks has never failed us and they always try hard to fix vehicle issues or offer alternative solutions. If I wrote a review every time we received service, it would be like a broken record of us saying the same things about them. Mark runs his shops very well and employs honest and knowledgeable techs.

Consistent and trustworthy ...we recommend them to all our friends.

Patricia L.

Seattle, WA

Lexus LS 430

02/21/2022

Vérifié Client

Always a great experience!

Mark and the team at Marks European Auto is always courteous and they do a fabulous job they been taking care of both my cars for many years! I highly recommend them!
Patricia love

PETER H.

Bellevue, WA

Chevrolet Aveo

02/02/2022

Vérifié Client

Perfect

Very nice and honest shop

LINDA C.

Mercer Island, WA

Toyota Highlander

01/06/2022

Vérifié Client

Great first visit!

This was my first visit to Mark’s. Very pleased with oil change and identification of some other problems that were able to be resolved quickly. I will be going back!

KEN Y.

Bellevue, WA

Honda Accord Cpe

12/13/2021

Vérifié Client

Helpful friendly and cost efficient

Mark looked at my vehicle, and provided only the services he deemed needed. Compared to the dealer who quoted me nearly 2k, Mark’s service costed only 1/10th of that number. I will surely be booking my next service appointment with him.

Greg T.

Bellevue, WA

Toyota Sienna

12/09/2021

Vérifié Client

Great experience at Marks Japanese and European Auto

I’ve been a satisfied customer at Marks Japanese European Auto for many years

Very knowledgeable personnel and I always feel I can trust their integrity

I have recommended them to my friends and will continue to do so

Robert / Harrison C.

Bellevue, WA

Toyota Sienna

11/11/2021

Vérifié Client

Excellence is Delivered

Excellence is standard even on the routine maintenance for my Toyota Minivan. Thank you Mark and company for helping to keep my vehicle on the road for 162,000 miles!

Cheng K.

Mercer Island, WA

Toyota Sienna

10/27/2021

Vérifié Client

Honest business and trustworthy!

I have taken my old Toyota Sienna mini van 2001 here for over 10 years. They are On time and quick to get oil changes done. Honest business! I can trust them to drop my old car for services!

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