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Lithia Hyundai of Reno

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(3 801 Avis)
77
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
140
Total des ReScores
4,7
Moyenne de ReScore
77
Score NPS ®

Détails de l'entreprise

À propos

Lithia Hyundai Of Reno is conveniently located in Reno NV. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lithia Hyundai Of Reno’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Lithia Hyundai Of Reno is conveniently located in Reno NV. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lithia Hyundai Of Reno’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(775) 823-5500

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
2620 Kietzke Lane Reno, NV 89502
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(3 801 Avis)

DS
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DeMarco S.
Reno, NV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/29/2024
0
Catégorie : Service
Car hasn’t stopped having trouble and we’re not being taken care of
This has not been a great experience for me and my family.

First we had our child lock issue with our 2021 palisade where it would just continue to click when turned on.
Second they’ve never given rentals when repairs have been needed.
Third our AC and fan in the vehicle is not working and they want to charge us for a rental, charge us to fix the AC AND it’s only 3 years old and they say it “may” not be under warranty.
A few months later our car starts leaking oil and again “might not be under warranty” come to find out it was under warranty and it took a month to fix and they don’t want to cover the expense of the rental they told us to get and now they won’t return or answer any calls from us.
And just the latest to add to issues today the car will not start after just getting out of the shop.

I was told the Palisade and Hyundai would be a great option and great to work with. Absolutely not, I used to give great glowing reviews, but never again.

SM
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shannon m.
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2024
10
Catégorie : Service
Lance was amazing
Lance is a amazing person love doing business with him and I will always pick him to help me in the future

RL
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Rudy L.
Overton, NV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/17/2023
0
Catégorie : Service
Horrible sales men cons
Bought a car less then a year ago depreciated 7000 in less then a year and 3000 miles

RL
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Rudy L.
Tonopah, NV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/17/2023
0
Catégorie : Service
Horrible company to deal with poor management and sales men
Bought a car less then a year ago put less than 3000 miles on it and it depreciated 7000 don’t buy or go to them. Scam

KJ
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Kenneth J.
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2022
10
Catégorie : Service
I bought a 2016 Kia Soul +
I bought a 2016 Kia Soul +, I was without a car for about 3 weeks. Michael Costello and Luke Bragg are the best in the business. I can't express enough on how efficient and professional these 2 are!!! If you don't go here to purchase a car, you're definitely going to the wrong dealership.

AM
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April M.
Crystal Bay, NV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/04/2022
0
Catégorie : Service
Finance page misleading
I used Lithia's financing page to do a check on my eligibility. The site assures users that the form is only soft inquiry. A month later I have a hard inquiry on my credit report. I have emailed repeatedly asking to have it removed. I have not recieved a response in over two months.

Client vérifié
Sparks, NV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/03/2022
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Horrible experience
I’ve had the same issue with my vehicle for 2 years. I’ve had the vehicle for 2 years. With an engine replacement the problem still persists. Staff are rude and make you feel less than. Replaced my tires with really cheap tires and did not give me the option to approve them.

Client vérifié
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Friendly
Nice people.
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 04/01/2022 09:37 AM

Thank you very much for your business and the great star score.

We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you, please let us know.

We look forward to seeing and servicing you in the future. And thanks again for the great star score.

Regards,

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

Client vérifié
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
great dealer
they did a great, on time, recall fix
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 04/01/2022 09:35 AM

Thank you very much for your business and the great star score.

We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you, please let us know.

We look forward to seeing and servicing you in the future. And thanks again for the great star score.

Regards,

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

MM
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Margaret M.
Fernley, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Best care dealer
I enjoy coming the car dealer to keep my car in great shape and so I would not have to get it towed in for any problems.
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 03/30/2022 03:44 PM

Hello Margaret, 

Thank you so much for taking the time out of your busy day to submit your survery.  We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

Kind Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

Client vérifié
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Amazing service
Everyone is the service department is amazing, whether we are there for our regular oil change, maintenance, or to diagnose a mechanical issue. They are friendly, considerate of our time, and very competent.
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 03/21/2022 03:46 PM

Hello, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. It is our daily goal to provide our customers above excellent service.  Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

sincerely, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

FS
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Frank S.
Sparks, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Projected time was 3-4 hours; was able to get comp rental
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 03/18/2022 11:41 AM

Hello Frank, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

Best Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

JR
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Jasmin R.
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Best service In the 775
Don’t trust you car any where else. They are knowledgeable and just over all best experience in Reno.
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 03/15/2022 09:46 AM

Hello Jasmin, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review!

Kind Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

GS
gravatar
Gary S.
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Lance is the main reason that we return for service. Great customer service.
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 03/10/2022 08:00 AM

Hello Gary, 

Thank you so much for taking the time out of your busy day to submit your survery and for your kind words about Lance. We always appreciate your business here at Lithia Hyundai of Reno and strive to provide you above excellent customer service. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review! 

Best Regards, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com

DM
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Dorothy M.
Reno, NV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service
I have been going to Lithia Hyundai for years great people
Matt A., Service Manager de Lithia Hyundai of Reno a répondu le 03/09/2022 01:20 PM

Hello Dorothy, 

Thank you so much for taking the time out of your busy day to submit your survery. We always appreciate your business here at Lithia Hyundai of Reno. Please do not hesitate to reach out to us if there is anything else we can do to further assist you. 

See you at your next visit! Thanks again for your review! 

Sincerely, 

Matt Ashton
Service Manager
775.682.3341
MAshton@lithia.com
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.