Genesis makes great car. I am satisfied with the car but until they provide excellent customer service for the PRICE customers pay for their vehicle on top of the EXTRA HIDDEN COSTS! They are in NEED of absolute reinvention of their customer service and experience. An awful Chinese restaurant provides better service than this dealership to be honest. Sadly, on top of getting ripped off from the god AWFUL dealer and experience, contacting the dealer is way worse than getting a hold of the government and I say that with full confidence. I have called the dealer several times to get some answers for my concerns and no call was returned. Kristina did provide some assistance to certain extent and stopped. I do not recommend this dealer at all.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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