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Genesis Of Fayetteville

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(11 Avis)
100
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores
2,0
Moyenne de ReScore
100
Score NPS ®

Détails de l'entreprise

Contact
(479) 750-4997
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1919 W Foxglove Drive Fayetteville, AR 72704
Département des ventes' Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(11 Avis)

BP
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Brandon P.
Collierville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2022
client vérifiéVérifié Client
10
Catégorie : Sales
EXCELLENCE
The genesis of Fayetteville made me feel like family… Feel like I just got the best treatment
RICHARD J M. de Genesis Of Fayetteville a répondu le 02/09/2022 06:45 AM

We thank you so much for taking our survey.  I know Kevin and the entire sales team thanks you for and appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

MH
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Michael H.
Bentonville, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2021
client vérifiéVérifié Client
10
Catégorie : Sales
The best dealership
Crain Genesis/Hyundai Fayetteville is the best dealership I have ever worked with. The staff and leadership have raised the satisfaction bar.
RICHARD J M. de Genesis Of Fayetteville a répondu le 12/07/2021 07:21 AM

Thank you so much for taking the time to take our survey.  Sorry for the delayed response but the survey just came through to our system.  I know Jim and the entire sales team appreciates and thanks you for your kind words and 5 Star review.  Thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Gv 70.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Employés avec lesquels vous avez travaillé

MC
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Mary C.
Muldrow, OK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2021
client vérifiéVérifié Client
Catégorie : Sales
Great experience!
The staff and service received at Genesis and Hyundai of Fayetteville are always top notch! Looking forward to my next purchase!!
Recommandé
RICHARD J M. de Genesis Of Fayetteville a répondu le 05/07/2021 08:35 AM

Mary sorry I missed you.  We appreciate and thank you for the 5 Star review.  I know Kevin and the entire sales team appreciates your business.  Let us know if you need anything. 
Again thank you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

SC
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Stacy C.
Prairie Grove, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2021
client vérifiéVérifié Client
Catégorie : Sales
Amazing buying experience and vehicle knowledge.
Easy to apply for financing and very easy to completely understand all the paperwork. The "after the sale" phone call was unexpected, but so great to know they really wanted to make sure everything was great!
Recommandé
RICHARD J M. de Genesis Of Fayetteville a répondu le 03/03/2021 11:53 AM

Thank you so much for taking the time to take our survey.  I know Jim and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Genesis.

Best regards,


Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Employés avec lesquels vous avez travaillé

RT
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Robert T.
Fayetteville, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2021
client vérifiéVérifié Client
Catégorie : Sales
Really worked with us to be able to buy our new car
Overall very positive experience
Recommandé
RICHARD J M. de Genesis Of Fayetteville a répondu le 02/04/2021 10:34 AM

Thank you so much for taking the time to take our survey.  We appreciate your 5 Star review and thank you for your kind words.  Thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Employés avec lesquels vous avez travaillé

RH
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Robert H.
Garfield, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2021
client vérifiéVérifié Client
Catégorie : Sales
Great Selection
Great selection of beautiful cars.
I love my GV80.
Great experience.
Recommandé
RICHARD J M. de Genesis Of Fayetteville a répondu le 01/28/2021 02:53 PM

Thank you for you and your wifes recent purchase Robert!! It was a pleasure earning your business and we certainly appreciate the nice review.  We know you two had many options to choice from and we are proud you choose us to do business with.  Like I told you the day you were here if you need any assistance with your service needs please contact me personally.  Thanks again!!

Tim Butler
General Manager
479-695-5800
Crain Genesis of Fayetteville
Employés avec lesquels vous avez travaillé

RG
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Richard G.
Rogers, AR
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/24/2021
client vérifiéVérifié Client
Catégorie : Sales
Quota oriented rather than customer oriented.
Fortunately this is my last vehicle purchase .I'm 87. The Genesis G-80 sells itself...this is my second one and Hyundai nailed it with their design and amenities. Head and shoulders above comparable models of other brands. It is the dealership sales methods I found distasteful and experienced my self inflicted wounds after verbally agreeing/signing. My error, but also avoidable if I had insisted a clear review of the figures. It should not happen and did not happen when I bought my 2017 G-80 in Gulfport, La. at the Allen dealership. They were up front and there was no misunderstanding of figures. It was my screw-up. I have read and understand the Terms of Service in this survey and have retained the paperwork substantiating my aforesaid in purchasing my G-80 and have offered to send them to Hyundai. I await and look forward to their response as to whom it should be sent.
Non recommandé
RICHARD J M. de Genesis Of Fayetteville a répondu le 01/27/2021 02:23 PM

First of all we would sincerely like to thank you for your recent purchase.  You have excellent taste in automobiles Richard.  Secondly we would certainly like to aplogize for any price misunderstanding.  It was our understanding that even though price was discussed up front, we still renegotiated before delivery due to good customer service.
Our General Manager has tried to reach out to you by phone to try and resolve any grivence you might have.  We try our best at complete customer satisfaction, however if we fall short we certainly try and make it right.  
Please reconsider the score you gave us and rescore us a 5 star.  We will do our best to make your ownership experience as excellent as the Genesis you purchased.

Thank you again Richard!

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Employés avec lesquels vous avez travaillé

RS
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Robert S.
Rogers, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2020
client vérifiéVérifié Client
Catégorie : Sales
Personable
No pressure
Recommandé

MW
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Margaret W.
Gravette, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2020
client vérifiéVérifié Client
Catégorie : Sales
Great people to deal with
Great sale and in and out in about 2 hours
Recommandé

BH
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Benita H.
Tulsa, OK
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/25/2020
client vérifiéVérifié Client
Catégorie : Sales
Great car bad experience
Great car it's amazing. But a car brand bee shouldn't be sold with dings and interior stratches!
Recommandé
ROCKY L T. de Genesis Of Fayetteville a répondu le 02/26/2020 08:23 AM

I apologize for the scratches.  Feel free to call your sales representative and he can help you schedule a time to address the issues with the paint. You can also call our Customer Relations Manager, Rick Mcgaugh at 479-695-5807. 
Rreegards,


HS
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Harley S.
Fort Smith, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2019
client vérifiéVérifié Client
Catégorie : Sales
Satisfied Customer
I couldn't have asked for a better and more pleasant buying experience.
Recommandé
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.