Go if you want a broken back window and Eric the manager is rude.
Jason, had a disappointing experience at Big Q Auto that I feel compelled to share. After paying $4,000 for service, Jason was shocked to return and find his back window smashed while my car was on their property. When he brought this to the attention of Eric, the manager, he expected some understanding or at least a willingness to help. Instead, he was met with a dismissive attitude that was both frustrating and unprofessional. They did tape up the back window and refused to pay a new window.
It's one thing to deal with an unfortunate incident, but Eric's response left a bad taste in his mouth. He seemed more interested in brushing off than addressing the issue or taking responsibility.
Jason would not recommend Big Q Auto based on this experience. Good customer service is crucial, especially when mistakes happen, and unfortunately, this place fell short. Save your money and look elsewhere!
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It's one thing to deal with an unfortunate incident, but Eric's response left a bad taste in his mouth. He seemed more interested in brushing off than addressing the issue or taking responsibility.
Jason would not recommend Big Q Auto based on this experience. Good customer service is crucial, especially when mistakes happen, and unfortunately, this place fell short. Save your money and look elsewhere!