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SureCritic / Concessionnaire Hyundai / St. Charles Hyundai / TYLER RODRIGUEZ
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TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(401 reviews)
78

Critiques de TYLER RODRIGUEZ

Client vérifié
Saint Louis, MO
2010 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service but abt a 35-40 mile drive from home.
Good work was done. Gave me several discounts, free rental of a car for the day. I appreciate that!
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/22/2019 11:55 AM

Thank you for the survey! We are glad that the free rental was able to help accommodate your needs in order for us to service your vehicle!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Client vérifié
Saint Charles, MO
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
great service and friendly
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/22/2019 11:55 AM

Thank you for the five star survey! We appreciate your business with us at St. Charles Hyundai and hope to see you soon for your next scheduled appointment!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
Saint Charles, MO
2018 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Only here because they have extended service hours.
Everytime I am in for scheduled service I experience a problem.
The catch 22 is I keep coming back as they have the only extended hours and I cannot walk away from the coupons they issue.
The entire staff have no pride or engagement in that dealership example the service writer brings around my car and I had to ask for a towl to wipe soap off my windshield...really???
Non recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/23/2019 05:23 AM

Thank you for the review on your recent service with us at St. Charles Hyundai. We apologize for the inconvenience we will be sure to better our standards.

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
O Fallon, MO
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
The service department is extremely friendly and helpful
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/22/2019 11:56 AM

Thanks for the five star survey! We hope to make every experience a friendly and helpful one!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JM
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Jeffery M.
Saint Peters, MO
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Prompt Service without being pushy
I've taken my Sonata to St. Charles Hyundai since I purchased it 6 years ago. They've consistently given me prompt service and have not tried to push unnecessary repairs on me. They have helped me to maintain my car very well.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/19/2019 09:36 AM

Thanks for the five star survey! We appreciate you coming in and getting your service done with us. Hope to see you soon for your next scheduled maintenance.

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JB
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Jennifer B.
O Fallon, MO
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always great service
All the employees at Hyundai are always very professional and attentive. Very informative about anything that needs done or was done to my car.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/19/2019 09:36 AM

Thanks for the five star survey! We appreciate you continuing to chose St. Charles Hyundai to service your vehicle.

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
KM
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Kathleen M.
Saint Peters, MO
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Always able to get an appointment in a brief amount of time. Everyone is very professional and friendly.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/19/2019 09:36 AM

Thank you for the five star survey! We appreciate you bringing in your vehicle to get serviced here at St. Charles Hyundai!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
AL
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Alina L.
Saint Louis, MO
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and courteous
The staff is very professional, knowledgeable and eager to help.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/14/2019 01:03 PM

Thank you for the five star survey! We appreciate your business at St. Charles Hyundai with us and look forward to seeing you again at your next scheduled maintenance.

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
BB
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Billie B.
Dardenne Prairie, MO
2018 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service was great. Appearance Protection Warranty...not so much.
All went well with the service. Everyone was cordial and professional. However, I had a stain on the leather seats and I expected more from the service center than just "advised the porters to tray and clean off stain." Whatever they did or didn't do to the stain was ineffective. Now, even though I have a warranty I am involved in a long distance communication with Permaplate to try and get the issue resolved. This is not what I expected when I paid for the Appearance Protection Warranty.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/14/2019 01:49 PM

Apologize for your experience with the Appearance Protection Warranty and will forward this information to management. Please contact us if you need any help getting the issue resolved. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
BB
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Barry B.
O Fallon, MO
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service once again!
Quick, easy friendly service department.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/14/2019 01:03 PM

Thank you for the five stary survey we hope to continue to earn those stars for you when servicing your vehicle! See you soon!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
SL
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Sang L.
Saint Charles, MO
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Clean , Fast , Honest & Organized
Clean , Fast , Honest & Organized
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/14/2019 01:03 PM

Thank you for the five star survey! We appreciate you bringing in your vehicle here to St. Charles Hyundai!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
Saint Peters, MO
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Everyone is very helpful and considerate.
I had a scheduled appointment and they were on time in taking my car in for service.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/11/2019 05:36 AM

Thank you for the five star survey! We appreciate you bringing in your vehicle and having it serviced with us we hope to see you soon for your next scheduled appointment!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
NA
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Nikki A.
O Fallon, MO
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Dealership
Went into St. Charles Hyundai to get an oil change and have a recall on my car taken care of. Every employee I came into contact with was very nice and professional. They even remembered the car wash! They also weren’t pushy on trying to sell me extra services—which was greatly appreciated. I will absolutely be back for my next oil change and for any other services I might need in the future.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/07/2019 06:19 AM

Thanks for the five star survey! We are looking forward to seeing you again for your next scheduled maintenance appointment!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
Saint Charles, MO
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Great customer service!!
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 03/02/2019 09:58 AM

Thank you for the great survey! We appreciate you coming to St. Charles Hyundai to service your vehicle!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
I brought my car in for an oil change and received excellent service from Tyler. He brought to my attention what service was recommended and was very profession.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 02/28/2019 06:02 AM

Thank you for the five star survey! We appreciate you bringing in your vehicle to St. Charles Hyundai and hope to keep earning those five stars for you! Thanks!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
MP
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Michael P.
Saint Peters, MO
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
I appreciate that you have a special rate for an oil change on Mondays, Wednesdays and Fridays after 6:00pm.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 02/22/2019 04:57 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We are glad that the happy hour time works for you and for the service of your vehicle. We hope to see you soon for your next scheduled maintenance!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
Saint Peters, MO
2017 Hyundai Santa Fe S
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/21/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Terrible service
Terrible service. Extreme lack of communication and customer service. Unable to get an employee to call me back and update me on the status of car. Brought in a working car for recall (non safety) and was notified my car was no longer starting up. Took 72 hours to get car back from what was a 30 minute appt. just terrible. Wouldn’t recommend anyone to use this service department.
Non recommandé
JAY B B., Service Manager de St. Charles Hyundai a répondu le 02/22/2019 07:23 AM

We truly apologize that the manufacturer required update failed to install properly which temporarily disabled your car. Our staff was not able to resolve the issue without help from the manufacturer which was not available on Saturday afternoon. Fortunately we were able to provide a complimentary rental vehicle for you so our technicians could correct the software error and get your car back on the road the following Monday. Again we apologize for any inconvenience you experienced. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JM
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Joseph M.
Saint Peters, MO
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
St. Charles Hyundai has always been the place to take my Santa Fe for every day service. Even if I don’t have an appointment, they are very curtious and fast.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 02/20/2019 02:06 PM

Thank you for the five star survey and your continued business with us. We appreciate you bringing in your Santa Fe for service and will continue to strive to keep earning those five stars. Thanks again for the survey and see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
ML
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Mary L.
Saint Charles, MO
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always great service.
Very accommodating when booking service. Friendly and fast service.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 02/18/2019 03:09 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
TF
gravatar
Timothy F.
Saint Peters, MO
2014 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
This service visit was for a simple oil change. As always the staff was prompt, courteous and friendly. Been driving Hyundai for over 11 years. Always get my cars serviced here. Never an issue.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 02/18/2019 06:40 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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