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SureCritic / Concessionnaire Hyundai / St. Charles Hyundai / TYLER RODRIGUEZ
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TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(401 reviews)
78

Critiques de TYLER RODRIGUEZ

RS
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Rick S.
Saint Charles, MO
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service is spot on
The employees at Hyundai are truly professional at what they do. Timely work and quality workmanship. Great atmosphere, reception and it just feels like being at home waiting for your service to complete. As funny as it sounds, I actually look forward to my oil changes when the time comes.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/24/2018 01:27 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
LS
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Lisa S.
Winfield, MO
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Revice
Everyone is very nice and helpful. I totally trust all the people there also. This means the most.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/24/2018 01:27 PM

Thanks for the five star survey! We appreciate your business with us at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
CM
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Clinton M.
Lake Saint Louis, MO
2008 Hyundai Entourage
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
St Charles Hyundai
Service is excellent and friendly.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/24/2018 01:26 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
Dardenne Prairie, MO
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and Easy
Professional
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/19/2018 02:54 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JA
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Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Answers to service received.
Your Service personnel are very good and helpful in all circumstances.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/17/2018 01:55 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JC
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Judy C.
Missouri
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
We were in St. Louis for vacation and in need of a oil change. Brother-in-law recommend you the oil change. You were a little hard to find but once we found you everything was outstanding. Thank You
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/17/2018 01:55 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. Safe Travels!

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JH
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John H.
Saint Charles, MO
2015 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Two trips required
The service was supposed to include a software update. This was not communicated to the mechanic and was not completed. This required another trip to the dealership.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/17/2018 02:00 PM

We appreciate your business and appologize for the extra trip to complete the update. We hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
O Fallon, MO
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Cool place, nice staff
Easy to setup appointments. Friendly staff
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/15/2018 05:16 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
Saint Peters, MO
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Atmosphere
Just all around great place
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/10/2018 09:06 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
BB
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Barbara B.
St. Louis, MO
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast & Friendly Service
This dealership is a cut above the previous dealership that I took my car to in September. This dealership's personnel are people orientated and they go the extra mile. The facility is clean & organized compared to the previous dealership.
I will continue to bring my car to St. Charles Hyundai going forward, and when I'm ready to purchase a new car, I will buy it from St, Charles Hyundai.
A big thank you to Tyler Rodriguez who took the time to answer all of my questions.

Thank you for a great experience.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/10/2018 09:06 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
RS
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Ruth S.
Saint Peters, MO
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, quick service.
Friendly, quick service.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/08/2018 07:13 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Client vérifié
O Fallon, MO
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
always on time and very efficient
Easy to make an appointment and they are always helpful in answering my questions
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/05/2018 07:32 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
EK
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Edward K.
O Fallon, MO
2005 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Above Average, but not Perfect
They did a great job overall with communication; however, it seemed that the services performed were a bit lengthy after being informed of what needed to be done. I like that they offered a discount for Military members; I was quoted 10% discount, but only received a $10 discount in the end. Additionally, the labor costs seemed rather high compared to the services requested / received. Furthermore, they did not apply my Hyundai Rewards, which would have helped reduce costs further. Overall, the service was above average, but not perfect.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/02/2018 07:03 AM

Thank you for the survey and we appreciate your business with us at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.  

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
GL
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Gary L.
Saint Charles, MO
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the people
great facility/great people--in and out quickly
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 10/02/2018 06:29 AM

Thanks for the great feedback and five star survey! We appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
CD
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Cristina D.
Saint Peters, MO
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied
I enjoy this dealership. Appreciate being recognized.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 09/27/2018 02:58 PM

Thanks for the great feedback on the survey. On the tire rotation we do rotate front to back and we appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
IB
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Irene B.
Saint Peters, MO
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
St charles hyandai
People are accommodating and pleasant.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 09/27/2018 02:58 PM

Thanks for the great feedback and five star survey! We appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
SG
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Sharath G.
O Fallon, MO
2011 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/21/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It was okay
I have to change many things and one of them is air filters. After changing them, air is not coming at all. Which is bad. Spent lot of money on it but its not worth it. I think its due to lack of maintenance work.
Non recommandé
JAY B B., Service Manager de St. Charles Hyundai a répondu le 09/22/2018 07:07 PM

I'm sorry your having trouble with your air since the last service. We will be in contact to resolve this issue.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
YM
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Yavonne M.
Saint Louis, MO
2013 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Top Cust Serv...
I truly appreciate the professionalism from Tyler Rodriguez. He excuted all of my service needs to the technicians to make sure I was taking care of. He may be newer to the team, but he set a great example of a good hardworker for your company.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 09/21/2018 05:03 AM

Thanks for the great feedback and five star survey! We appreciate your business at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
RG
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Robert G.
Missouri
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
First visit
Really good experience getting car serviced at this location. Used to go to the Wentzville dealership, but it was just one bad experience after another. Decided to come here and very happy with first visit.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 09/20/2018 06:15 AM

Thanks for the great feedback and five star survey! We appreciate your business at St. Charles Hyundai we hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
JH
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Joseph H.
Saint Charles, MO
2018 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Clean, Modern, open late!
Extended Service are why I use the Dealership. Also the Service is kept tidy and my car is usually serviced where I may observe thru a window.
Recommandé
TYLER R., Service Advisor de St. Charles Hyundai a répondu le 09/17/2018 11:31 AM

Thank you for the survey on your recent service with us at Hyundai. We hope to see you soon for your next scheduled maintenance

Employés avec lesquels vous avez travaillé
TR
TYLER RODRIGUEZ
Service Advisor
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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