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TUNDE O'CONNOR

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(687 reviews)
78

Critiques de TUNDE O'CONNOR

Client vérifié
Saint Augustine, FL
2017 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Too Long
Everything was great except that, even with an appointment, it took 1 hour and 40 minutes to get my oil and filter changed. It's almost as if they overbook their shop.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/18/2019 12:56 PM


 Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your service.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
EH
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Edwin H.
Palm Coast, FL
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
According to Hoyle
Friendly and courteous personnel. Prompt attention. Comfortable experience.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/11/2019 08:21 AM


Thank you for sharing your service experience with us and your long time loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
BL
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Barbara L.
Palm Coast, FL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Servt
Everyone was so nice and so friendly.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 12:47 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
CW
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Carol W.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
5 STAR!
Great service and super friendly!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 06:11 AM


 We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
Client vérifié
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Educator
Customer service
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 06:10 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CB
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Cynthia B.
St. Augustine, FL
2019 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service..fair amenities
My "complimentary " car wash left my car worse than before going in for service..smeared windows and rear view mirrors, filthy front floor mats, dirty water sprayed all over my white car.
Either do a decent wash or dont offer a "free wash"!!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/27/2019 02:07 PM


Thank you for sharing your service experience with us and our apologies for the complimentary car wash. We will get this passed on to our detail manager to make sure they are quality inspected. We appreciate you bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
JM
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Jerrold M.
Saint Augustine, FL
2014 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistent Service
I've been going to the dealership since I bought the Veloster in 2014. Excellent consistent service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/23/2019 05:45 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
GM
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Gerrit M.
St. Augustine, FL
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Honest, fair service
One of few dealers that is honest and fair in dealing with repairs. They will tell you when something is NOT required rather than trying to run up the price with unnecessary repairs. Staff is friendly and always courteous and keeps you up to date on what's happening to your vehicle. Refreshing! I do think the dealership could be updated (renovated?) since it feels old and a bit dated.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/20/2019 10:03 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
YT
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Yvonne T.
Palm Coast, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
I brought my car in for my first oil change. The car care team were very professional and caring. I look forward to servicing my car for many years with them.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/16/2019 05:59 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
GF
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Glenn F.
Saint Augustine, FL
2016 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Fast service, very polite customer service, and they even washed my car and vacuumed it.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/10/2019 07:09 AM


 We appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service personnel are courteous
Overall, an average job. Oil change took too long. The car wash is subpar leaving streak marks on window and car. I would pay for a better quality job.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/09/2019 06:04 AM


 Thank you for taking the time to share your service experience with us and bringing the complimentary service wash to our attention. We will take this up with our Detail manager and Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CS
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Catherine S.
Saint Augustine, FL
2010 Hyundai Elantra Touring
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
My drivers window regulator breaks in the middle of a hurricane on its way. The kind folks at Hyundai understood my distress, fit me in that day, shuttled me home and back while my window was being repaired, and above and beyond as far as service and compassion. I will never go anywhere else for a car repair. They are hands down the best in St. Augustine.
Cathy Smith
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/05/2019 05:56 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JW
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Jeffrey W.
Alachua, FL
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service makes a dealership not the cars it sells.
Super attentive and eager to assist with any issue, large or small. Have a Hyundai dealership in my hometown but prefer to have car servicesd where I bought it. Great dealership.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/31/2019 09:56 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Please be safe during the hurricane and we will be here for you if needed after the storm. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
VF
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Victor F.
Saint Johns, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Repeat customer
I’ve purchased 2 vehicles from here. A used Optima which ran perfectly up to 130k miles when I traded it in on a 17 Sonata Limited 2.0. In TN. As soon as I moved back to FL I knew who my dealer would be
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/30/2019 06:40 AM


 We appreciate you taking the time to share your experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
LS
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Lawrence S.
Brunswick, GA
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Another Excellent Service
Friendly & professional as usual, on a scheduled oil change & a excellent external car detail for our 2017 Santa Fe. See y’all soon...
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 05:41 AM


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
AD
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Allen D.
St. Augustine, FL
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fixed problems quickly and diagnosed a new problem and scheduled repair on same day. Nice job.
see above
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 05:40 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Client vérifié
Palm Coast, FL
2016 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/27/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
They did the work and got it right the first time.
The windows in my 2016 Tucson suddenly quit working. I called to make a service appointment, knowing that this should be under warranty. The person I spoke to was difficult and unwilling to work with me to make sure the repair would be under warranty. Thankfully, when I arrived for my appointment, the staff on hand were willing to work to communicate with me effectively (I am Deaf) and repaired my vehicle in a timely manner. It only took one day longer than expected. They got it fixed, and all is well.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 05:39 AM


 Thank you for sharing your service experience with us. Our apologies we were having issues with the videophone. We will get with our IT department and see if we can improve it. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
PG
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Patricia G.
Saint Augustine, FL
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Never been happier with a dealership
You never disappoint! Our service advisor Tunde is terrific. I always ask for her - although two others who have helped me have been really good too. Will buy my next vehicle here, too!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2019 02:57 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
RE
gravatar
Ralph E.
Palm Coast, FL
2018 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ralph Esposito
All the friendly people there. Tunde keeps me constantly posted on the progress of my service. She goes out of her way to make sure we are comfortable, and if any part repairs or replacements need to take place, she fully explains the function of that part. She does all this with always a smile on her face and in a pleasant tone. My rating otherwise has always been a 5 basically because of people like Tunde and Danny. I even brought one of my sons in last week to purchase a car for him. Worked with Leon and not surprisingly, he was awesome as well.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2019 12:36 PM


 Thank you for taking the time to share your service experience with us and bringing this to our attention. We are committed to exceeding your expectations. Tunde will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 08:04 AM

Thank you for speaking with Tunde today and congratulations on your son's new vehicle. We are committed to exceeding your expectations and again thank you for bringing this to our attention so we may have our detail manager get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/29/2019 05:36 AM

 
 Please consider re-scoring Tunde if you feel she provided a 5 star experience. This survey is her report card and a direct reflection on her performance. Once again we sincerely appreciate you bringing this to our attention so we could address this with the detail department manager. If you would like to discuss this with me, please don't hesitate to reach out to me directly.

Sincerely,
Joe King
Service and Parts Director
904-797-7800 ext 120
JoeKing@hyundaiof staugustine.org


Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
GB
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Guy B.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Guy Buzzelli
Awesome service! Tunde our service advisor is outstanding, she is very good and explains everything that you need to know about your vehicle!
One small annoying issue is when you book service online, you get so many calls and texts asking if you want to keep or cancel the appointment! You almost want to cancel the appointment after the third time they call or text you! They need to fix that!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2019 12:10 PM


 Thank you for taking the time to share your service experience with us and your kind words. We will reach out to the on-line appointment schedulers to make sure they stop over sending confirmations. Appreciate bringing this to our attention. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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