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SureCritic / Concessionnaire Hyundai / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(593 reviews)
80

Critiques de TRAVIS KUHN

JT
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Jerry T.
Murrieta, CA
2013 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/24/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Staff is generally friendly and helpful
Honesty , Integrity , and honoring their product will be a continued success business model for Hyundai . Do not change, just keep creating and inventing vehicles that are price friendly and solid.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 06/24/2021 04:45 PM

Thank you for taking the time to fill out the survey. I will be in touch to see what we could have done better to earn us a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JF
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John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Non recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/24/2021
Type de service : Repair
Catégorie : Service
Hyundai bureaucratic B.s.
Not so much on the dealership but I tried to email hyundai for a campaign reimbursement and the email was rejected because my email wasnt on the approved list to send to that email…. i called the hyundai service desk and they couldn’t help me with much… everytime i look up my case number, it says it is nonexistent. At almost every turn I make, there is something blocking my path. Hyundai ownership is fine if you only plan on owning it for 2-3yrs max. After that, you will need to be replacing catalytic converters, motors, and transmissions because their engines create a ton of soot which clings on to internal parts which then creates hazardous conditions… their attempts to make it right and reimburse are a joke…
Non recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 06/24/2021 04:42 PM

Mr Flores, 

       I am so very sorry to hear about the experience you have had with Hyundai and on your last service. I have tried to contact via telephone to see if you have a free moment to chat about your last service with us. Please feel free to contact me at your convenience when you have a free moment. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. de Temecula Hyundai a répondu le 06/25/2021 12:05 PM

Thank you Mr. Flores for giving me the time today and communicating the issues. We will be in contact.  Thank you!

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Unexpected service
My check engine light came on while in rush hour traffic and I immediately took it Temecula Hyundia service center. They checked it in, got me a rental car and finished my car sale the next day. The level of service provided was top-notch. What could have turned out to be an inconvenient occurrence was handled smoothly and I couldn’t be more grateful for the speed of service and the professional manner it was handled in. Thanks again Temecula Hyundia, the whole team did a superb job. I will definitely recommend them and be back in the future.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
PD
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Patrica D.
Sun City, CA
2010 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Comfort and cleanliness
Shared with Mr Travis Kuhn, my disappointment with the workings of my 2010 Genesis, purchased 2016 with 60,000 mileage. I have received two (2) Smog Failure testing since ownership forcing me to return to the Dealership for correction. A new Battery was replaced by Dealership causing the WiFi/Bluetooth service to Fail...again repair not made to correct the problem. I would recommend your Service Dept to a friend with Caution.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
AC Compressor Replacement
Provided a cost saving option and completed the repair quicker than quoted. Works like new.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 06/22/2021 08:07 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2020 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Acceptable Service.
Everything was performed as expected.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/01/2021
Type de service : Maintenance
Catégorie : Service
Acceptable Service
Everything was performed as expected.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 06/01/2021 01:28 PM

Thank you for the feedback. We will be in touch to see what we could have done better on your last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. de Temecula Hyundai a répondu le 06/25/2021 10:37 AM

Mr. Scheire.  Thank you very much for spending your valued time with me on the phone. Thank you for expressing what needed to be fixed that last service. Have a wonderful day. 

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JK
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Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2021
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Travis in the service department was totally flexible and was able to adjust to my schedule.
Recommandé
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
BF
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Bianca F.
Temecula, CA
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Catalytic Crisis Averted :)
My Hyundai Accent was fine and one day had a check engine light on the dash. I had the code pulled and it was my catalytic converter! Thanks to my warranty I was able to get it replaced and not pay a fortune. Everything was smooth; getting my car into the shop and getting my rental took around 30 minutes TOTAL which was awesome!! I had my car back within 72 hours and it’s running smoothly again!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 05/26/2021 02:34 PM

Thank you for the great review. Hope you have a fantastic day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Travis K., Service Advisor de Temecula Hyundai a répondu le 05/27/2021 11:40 AM

Thank you very much for the awesome 5 star review! Im glad we were able to meet your needs and get your vehicle fixed! Sorry about the key situation! see you next visit at Temecual Hyundai

Travis Kuhn
Service advisor
951-699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Temecula Hyundai love their service. Easy access pleasant staff
Prompt service , staff ,good service. Travis and Carlos are on top of things.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 05/25/2021 09:51 AM

Thank you for the perfect 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JK
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Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2021
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Travis in the service department was totally flexible and was able to adjust to my schedule.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/20/2021
Type de service : Repair
Catégorie : Service
They took care of me
My Santa Fe broke down with my family on board and went into limp mode. I was able to schedule a tow truck and transportation for my family through Hyundai car care. They gave me a loaner vehicle until my Santa Fe was repaired. I was allowed to pick it up on my schedule. Even though it threw a kink in our plans, The dealership conformed to my schedule.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 05/21/2021 08:57 AM

Thank you for the feedback on your last visit with us. We appreciate you coming in to have your vehicle repaired at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
MM
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Michael M.
Winchester, CA
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2021
client vérifiéVérifié Client
Catégorie : Service
Ensuring Satisfaction
This is a dealership that is making sure things go correctly. They hear you out and provide good solutions.
Recommandé
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
MM
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Michael M.
Winchester, CA
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2021
client vérifiéVérifié Client
Catégorie : Service
Ensuring Satisfaction
This is a dealership that is making sure things go correctly. They hear you out and provide good solutions.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/05/2021
Type de service : Maintenance
Catégorie : Service
Good vehicle, paucity of service appointments available
Hyundai is a good vehicle, but regrettably this area needs more service appointments and be perhaps a alternative service facility. When vehicles need service, being told to wait two weeks is unacceptable.
Non recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 05/06/2021 08:48 AM

I am very sorry for the time taken to get an appointment with our department. We will be in touch to see what we can do for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Travis K., Service Advisor de Temecula Hyundai a répondu le 05/06/2021 10:53 AM

THANK YOU FOR THE HONEST REVIEW.  SEE YOU NEXT VISIT! EMAIL ME IF YOU NEED ANYTHING. 

Travis Kuhn
Service advisor
951-699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
EC
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Edward C.
Sun City, CA
2013 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Owner of a 2013 Sonata Hybred
Disappointed that Hyundai does not have a spare tire kit for my 2013 Sonata Hybrid?
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 04/22/2021 11:27 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Service was good and they got me a loaner car while my SUV was being worked on. They were professional both service manager Travis and staff and the Rent a car gal was very nice
Recommandé
TRAVIS N K. de Temecula Hyundai a répondu le 04/15/2021 08:52 AM

Thank you very much for the honest feedback and allowing us to work on your vehicle.  See you next visit. 

TRAVIS N K. de Temecula Hyundai a répondu le 04/15/2021 08:53 AM

Thank you very much for the honest feedback and allowing us to work on your vehicle. See you next visit. 

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JC
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Janet C.
Sun City, CA
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service Department
I have serviced my car here for several years the scheduling is easy and the service tech’s are knowledgeable and my repairs are done timely
Recommandé
Charles S N., Director of Operations de Temecula Hyundai a répondu le 04/15/2021 09:10 AM

Thank you so much for your review of our Service Team.
We will continue to earn your business and loyalty to our Store.

Have a nice day!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
TRAVIS N K. de Temecula Hyundai a répondu le 04/15/2021 09:11 AM

THANK YOU FOR THE AWESOME FEEDBACK!  WE WILL SEE YOU NEXT VISIT!

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
PB
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Patricia B.
Lake Elsinore, CA
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Manager went above and beyond
Manager was rxcellent
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 04/08/2021 11:01 AM

Thank you for the great 5 star review. We appreciate you coming in to service your vehicle with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
AS
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Aadit S.
Murrieta, CA
2021 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/11/2021
Type de service : Repair
Catégorie : Service
CARLOS V., Service Manager de Temecula Hyundai a répondu le 03/13/2021 09:34 AM

I am sorry to hear about this situation you had about the features on your vehicle that is different than other vehicles. I understand this is a concern with the vehicle and it's functions and not our service department. This survey is based on the service department and our ability to take care of your needs. I know we can't change the functionality of the vehicle and for that I am very sorry. I hope that we can continue to take car of your service needs In the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
AE
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Alex E.
Wildomar, CA
2014 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2021
client vérifiéVérifié Client
Catégorie : Service
Above and beyond.
This dealership goes above and beyond. I had a little issue but Travis got a hold of me and resolve my problem and went above and beyond my expectations. I highly recommend them and always fill out the survey. Because if you express your feelings they will not know of your problem. Thank you Guys
Recommandé
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Temecula, CA
2015 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/06/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Repair costs very high.
I understand dealerships are usually a little more but I feel this is more then a little. Good work at a high cost..
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 03/08/2021 08:58 AM

Thank you for the feedback. We appreciate your business. I am very sorry we did not beat the price for the service you required. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
TRAVIS KUHN
AE
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Alex E.
Wildomar, CA
2014 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2021
client vérifiéVérifié Client
Catégorie : Service
Above and beyond.
This dealership goes above and beyond. I had a little issue but Travis got a hold of me and resolve my problem and went above and beyond my expectations. I highly recommend them and always fill out the survey. Because if you express your feelings they will not know of your problem. Thank you Guys
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/03/2021
Type de service : Repair
Catégorie : Service
Car wash no bueno
Very very disappointed with worker who does car wash. Also someone should inspect the car before it’s given to the customer. They should trust but verify the work
Non recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 03/05/2021 06:36 PM

8 am so very sorry for the concerns you had with us on your last visit. I know Travis got in touch with you to correct the issues at hand. Thank you for your feedback and we appreciate all the feedback you have given us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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