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SureCritic / Concessionnaire Hyundai / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(593 reviews)
80

Critiques de TRAVIS KUHN

JK
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Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil Change
Free oil changes are the best. Just make sure that you plan ahead, and are able to wait on the service.
PEYTON E K. de Temecula Hyundai a répondu le 10/07/2021 01:52 PM

Hi Jeffery,

Thank you for taking the time to fill out our survey regarding your recent visit with us. We appreciate your positive feedback and are glad to hear that you experienced 5-Star Customer Service while here with your 2020 Hyundai Santa Fe. 

I do apologize for the wait time, both to secure an appointment and any wait you may have experienced while your car was being serviced. We are aware that it is taking longer-than-average to secure an appointment, and are working every day to make appointment availability for servicing your vehicles easy, timely, and convenient. We appreciate your patience during this time. With regard to an extended wait for your vehicle's service to be completed, I am deeply sorry. We strive to be as efficient as possible while still guaranteeing that your service wil be done right the first time. 

Please feel free to reach out to me with any further questions, comments or concerns. Thank you again for being a loyal Temecula Hyundai customer!


Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com
(951) 699 - 6807

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JR
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James R.
Temecula, CA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Hyundai Service Center
My first experience with our new 2022 Hyundai Tucson was just I expected. The service department staff was courteous, professional yet friendly. I was provided a ride home, Uber and the waiting area was clean, and refreshments available. When I picked up my vehicle the sidesteps that I ordered from the dealer were installed perfectly and my car was clean. Kudos to Team Hyundai.
PEYTON E K. de Temecula Hyundai a répondu le 10/05/2021 09:55 AM

Hi James,

Thank you for taking the time to fill out our survey! I'm very glad to hear that you were satisfied with our quality of service. We strive to provide 5-Star customer service, cleanliness, and efficiency every time. We appreciate your business and look forward to servicing your vehicles in the future.

Thanks again for being a part of the Temecula Hyundai Family!

Peyton
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JV
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Josef V.
Murrieta, CA
2017 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance Service
Temecula Hyundai provides an excellent service in each of their departments. I definitely recommend Temecula Hyundai for maintenance service or for purchasing a new vehicle. They are the best of the best. No doubt!
CARLOS V., Service Manager de Temecula Hyundai a répondu le 10/06/2021 11:52 AM

Thank you for coming in to see us. We appreciate you as a customer.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
AC
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Antoine C.
Temecula, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Best in town
Temecula Hyundai has the best service. Best place for any of your car needs
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/29/2021 12:29 PM

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
DR
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Daniel R.
Menifee, CA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
High Quality, Top Notch Customer Service
We took our 2021 Palisade in for its first service. Travis in the service department and his team took exceptional care of us and our vehicle. I will continue to utilize this dealers service department to have my vehicle serviced. TOP NOTCH CUSTOMER SERVICE! These guys deserve an attaboy from the management team at Temecula Hyundai.
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/29/2021 12:28 PM

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JH
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James H.
Lake Elsinore, CA
2020 Hyundai Ioniq Hev
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
client vérifiéVérifié Client
10
Catégorie : Service
Above and beyond service
A little bit of a misunderstanding when I purchased my certified pre-owned Ioniq (In regards to free service for 36000 or 3years ) but , Travis Kuhn more than made up for it by providing 2 FREE oil changes.
Would highly recommend this dealership. Great car,great service department.
Thanks Travis.
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JH
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James H.
Lake Elsinore, CA
2020 Hyundai Ioniq Hev
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
client vérifiéVérifié Client
10
Catégorie : Service
Above and beyond service
A little bit of a misunderstanding when I purchased my certified pre-owned Ioniq (In regards to free service for 36000 or 3years ) but , Travis Kuhn more than made up for it by providing 2 FREE oil changes.
Would highly recommend this dealership. Great car,great service department.
Thanks Travis.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/16/2021
Type de service : Maintenance
5
Catégorie : Service
Blah blah blah
Blah blah blah
Travis K., Service Advisor de Temecula Hyundai a répondu le 09/17/2021 09:02 AM

Thank you for the honest feedback and taking the time to talk with me today.  I will see you next service! 

Travis Kuhn
Service advisor
951-699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2021
client vérifiéVérifié Client
10
Catégorie : Service
My experience
I spoke with my advisor re: my last visit. I have never had any problems with the Temecula dealership in the past. My issue with my last visit was resolved. Travis my advisor went out of his way to be helpful. I understand that in all of our lives there are those days that things just don’t go right. I will continue to have my car serviced at the Temecula dealership.
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2021
client vérifiéVérifié Client
10
Catégorie : Service
My experience
I spoke with my advisor re: my last visit. I have never had any problems with the Temecula dealership in the past. My issue with my last visit was resolved. Travis my advisor went out of his way to be helpful. I understand that in all of our lives there are those days that things just don’t go right. I will continue to have my car serviced at the Temecula dealership.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/15/2021
Type de service : Maintenance
8
Catégorie : Service
Waited three hours for oil change
I had a 12:00 pm appointment. I arrived at around 11 :40. I was told I only needed an oil change. And I would be out pretty quickly. No one ever came to the waiting area to keep me updated. Finally I went to the service area and asked them what was taking so long. I had dropped my husband of. About a mile away he was calling me and he was verbally in happy. I had to hear his angry message. I asked the service people how much longer and I had to wait another 30 minutes after being told it would be 10 minutes. What makes it worse is my husband was waiting outside in 105 degree weather. All in all a bad day. But I must say that Trevor tried to help me out and offered my next two oil changes for free.
Travis K., Service Advisor de Temecula Hyundai a répondu le 09/16/2021 11:17 AM

Thank you for the honest response.  Thank you for taking the time to talk with me on the phone today and giving me a second change as your service advisor and coming into our dealer for service.  see you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
MP
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Michael P.
Menifee, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
120,000 miles service
My car was serviced and returned in a short period of time. Customer Service I received at Temecula Hyundai was OUTSTANDING. I have dealt with Carlos and he has always taken very good care of me and the service department has always done quality work on both of my cars.
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/02/2021 11:20 AM

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
DB
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Duane B.
Temecula, CA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service Department
Most of my maintenance has been done at this dealer, always completed to my satisfaction.
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/02/2021 11:02 AM

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
DS
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Denise S.
CA
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Great service as usual!
I’ve been coming to the Temecula Hyundai service facility for the past 6 years. The technicians and quality of service and professionalism has continuously been to my expectations. No pressure at all from staff.
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/16/2021 08:42 AM

Thank you for taking the time to fill put our survey. We appreciate you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Menifee, CA
2021 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly service personnel.
Service personnel were very friendly.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/05/2021 01:35 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
DG
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David G.
Hemet, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
What a service depart should strive to be
Travis and the service team at Hyundai have taken care of my 2013 Sonata for over a year now and I couldn't be happier with their outstanding professionalism, respect and friendly attitudes all around. I'm happier with my Hyundai than Ibever expected to be and Temecula Hyundai helps me keep it that way. Thanks!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/05/2021 09:10 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JK
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Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service Departure
Travis did it again. He was able to get me in and out without any hick ups. The whole staff was friendly and understanding.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/05/2021 09:09 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Corona, CA
2021 Hyundai Palisade
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Maintenance
No comment
Non recommandé
Charles S N., Director of Operations de Temecula Hyundai a répondu le 07/22/2021 01:33 PM

I am so sorry we didn't meet nor exceed your expectation. Please call me at your earliest convenience to see waht we can be done to resolve this.
Please accept our apology and we look forward to speaking to you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Amanda S. de Temecula Hyundai a répondu le 07/23/2021 08:32 AM

Thank you for coming into Temecula Hyundai for your maintenance.  We truly apologize for the inconvenience on your last service.  We will reach out too you and try to do our best to resolve any issues that occured last service.  Thank you for your time and have a wonderful day!

Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
MP
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Michael P.
Menifee, CA
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional
Service department were awesome
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 07/14/2021 10:23 AM

Thank you so much for the great 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Temecula, CA
2012 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Appointment scheduling could improve
Best to make appointment by phone. Online is confusing and unreliable.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 07/07/2021 02:20 PM

I am so very sorry to hear about the difficult time you had making a on-line appointment. I have forwarded the survey to my I.T team so they can see if anything can be done with the on-line appointment system. Thank you for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
JF
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John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Non recommandé
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2020 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Acceptable Service.
Everything was performed as expected.
Recommandé
Employés avec lesquels vous avez travaillé
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TRAVIS KUHN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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