SR

STEVE RISLEY

Hyundai of St. Augustine

Évaluation globale

4,8

(603 reviews)

88

Critiques de STEVE RISLEY

Client vérifié

Palm Coast, FL

2014 Hyundai Sonata

02/13/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

The employees are all very nice and the service is great. No complaints.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/13/2019 01:00 PM

Thank you for sharing your kind words regarding your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

RD

Rita D.

East Palatka, FL

2018 Hyundai Sonata

02/12/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Great service

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/13/2019 05:36 AM

Thank you for sharing your service experience with us. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

KE

Kenneth E.

Saint Augustine, FL

2015 Hyundai Santa Fe

02/01/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They provide good service!!

They took my car in on schedule and got me out on schedule. Very pleased with service writer and his explanation of small issues I had. No pressure whatsoever

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 02/04/2019 06:22 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

YK

Yolanda K.

Palm Coast, FL

2017 Hyundai Santa Fe S

01/29/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent Service

Everyone was nice and the service was quick.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/30/2019 05:49 AM

We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

ET

Ellen T.

Palm Coast, FL

2013 Hyundai Elantra

01/28/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Staff

I have been to three other Hyundai dealerships. Two in New York and one other in Florida. Only liked one in New York and I have to say your dealership is better (in my opinion ) then that one. Thank you and I will be back!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/29/2019 05:55 AM

We appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JW

John W.

Elkton, FL

2017 Hyundai Elantra

01/28/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

service

friendly Efficient service

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/28/2019 02:32 PM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Palm Coast, FL

2013 Hyundai Genesis

01/26/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Nice people...expensive labor/costs.

Thanks

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/28/2019 05:53 AM

Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Hastings, FL

2015 Hyundai Sonata

01/26/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Review

They make you feel very comfortable and seem very honest.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/28/2019 06:19 AM

Thank you for sharing your service experience with us and your kind words. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

SP

Sandra P.

Palm Coast, FL

2011 Hyundai Sonata

01/23/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

The Best!

I love this service department. You're seen on time and work is performed timely. The techs are friendly and explain the work in a way you can understand. Everyone is friendly and I love this place.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/24/2019 05:50 AM

We greatly thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

WT

William T.

Dolores, CO

2017 Hyundai Elantra

01/22/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The people

Your head service writer is very good.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/22/2019 01:19 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CI

Cornel I.

Saint Augustine, FL

2017 Hyundai Tucson

01/20/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent customer service

The team at Hyundai are friendly and professional they provide excellent customer service and are always so help in getting your car prepared for safety

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/21/2019 05:45 AM

We thank you for sharing your kind words with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

BD

Bob D.

Ponte Vedra Beach, FL

2013 Hyundai Santa Fe

01/19/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change

Roger took care of the oil change and alerted me that the car battery is starting to wear out. Good to know. Roger and the folks in the service are friendly and professional. I don’t mind the 25 mile drive down there to get our cars serviced.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/21/2019 05:38 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

MC

Mary C.

Palm Coast, FL

2018 Hyundai Tucson

ReScore Avis™

01/18/2019

Vérifié Client

Catégorie : Service

Follow up to previous review

Customer service rep contacted me following my review and apologized for the excessive wait time for an oil change. I was offered a perk for my trouble. Thank you for calling me regarding my concerns.

Recommandé

Employés avec lesquels vous avez travaillé

MC

Mary C.

Palm Coast, FL

2018 Hyundai Tucson

ReScore Avis™

01/18/2019

Vérifié Client

Catégorie : Service

Follow up to previous review

Customer service rep contacted me following my review and apologized for the excessive wait time for an oil change. I was offered a perk for my trouble. Thank you for calling me regarding my concerns.

Recommandé

Avis original

01/16/2019

Type de service : Maintenance

Catégorie : Service

Excessive service wait for simple oil change.

Went in for a simple oil change (express), scheduled in advance. It took nearly 2 hours for a service rep to come to tell me the work was completed and another 20 to 30 minutes for them to wash my car. My appointment was at 9:30 a.m. and did not leave the dealership until noon! I should have billed them for MY time!!!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/16/2019 01:00 PM

Thank you for taking the time to share your service experience with us. Our apologies for the extra time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your exceptions.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

MG

Mary G.

East Palatka, FL

2016 Hyundai Santa Fe S

01/10/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Timely. Service

Xx

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/10/2019 01:25 PM

Thank you for sharing your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

Client vérifié

Columbia, CT

2013 Hyundai Santa Fe

01/09/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

n/a

n/a

Non recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/09/2019 06:22 AM

We appreciate you taking the time to share your service experience with us. Our apologies for being short staffed due to unforeseen illnesses. We have added personnel to help in speeding our processes. Danny will be following up with you shortly.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

AR

Anne R.

Mashpee, MA

2013 Hyundai Santa Fe S

01/03/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Efficient, friendly, well staffed

I bought the car from Hyundai St. Augustine and have had it in New England for the last 5 years- love the car, enjoyed the service for the first time back at Hyundai St. Augustine. The update on a recall issue, the car wash and how about the cookies! Lol. All in for a oil change. Great service, would recommend. Thank you!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/04/2019 05:46 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

LS

Lisa S.

Palm Coast, FL

2017 Hyundai Santa Fe S

01/03/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Never had problems

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/03/2019 09:45 AM

We thank you for sharing your service experiences with us and the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JUSTIN SPURLOCK

GS

Gerald S.

Saint Augustine, FL

2015 Hyundai Santa Fe S

12/31/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer Service - Convenience - Courtesy - Comfort - Cost

Employees are very informative, close to home, treated me very well, good munchies and drinks, and... affordable considering the work performed. I went in for a normal lubrication/oil change and was told that the dealership would also perform a recall service. In doing so, it was discovered that my rear brakes were due for replacement and I approved the work. They also replaced windshield wipers and interior cabin air filter. It took longer than i expected but I am quite satisfied with the attention to detail and workmanship.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/02/2019 05:55 AM

We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
Happy new year.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Saint Johns, FL

2018 Hyundai Elantra

12/29/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great customer service and clean facility.

Nice service in the waiting room. The service manager was warm and friendly

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/31/2018 06:41 AM

We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

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