Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

Critiques de Samantha Giddens

FE
gravatar
Flora E.
Lakeland, FL
2020 Hyundai Venue
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleased customer
Always treated with respect when I visit.
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
WM
gravatar
Wade M.
Plant City, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service review
Great service & courteous staff !
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
MM
gravatar
Mark M.
Auburndale, FL
2018 Hyundai Elantra
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/07/2021
client vérifiéVérifié Client
Catégorie : Service
Starter Out of Stock In the State of Florida
While I cannot evaluate if components needed for late model vehicles are now in stock in Central Florida, I was happy to have the opportunity to drive a new 2021 Elantra as the loaner vehicle. Hopefully, in the future Advisors will be able to provide more accurate estimates for completing various repair tasks. I never did receive any response form "The Team" regarding service visit.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/19/2021
Type de service : Repair
Catégorie : Service
Starter Out of Stock In the State of Florida
I have a 2018 model year Elantra that needed a new Starter. Not having major components in stock anywhere in Central Florida for a late model vehicle, but not even within 500 miles of dealership, caused an excessive delay in the repair of my vehicle. My Advisor further stated the technician had a big project to finish before he could get to my vehicle (technician shortage?). Fortunately, I was provided with a nice 2021 model year Elantra for use during the warranted repair. During my previous visit to dealership, a few days prior to the visit for the Starter replacement, I was informed the desired services would be completed in 90 minutes. This time frame is consistent with previous visits to dealership for similar work. However, due to an unexpected computer software installation on four computers as part of a new Recall, I was informed work would be completed in 2.5 hours. The total actual repair time for all the services was 3.5 hours. My Advisor informed me the software installation was needed to prevent the "explosion of the engine." Engine failure and fire problems at Hyundai have plagued the companies for more than five years. My Advisor did take $40 off the non-warranty services performed along with warranty work due to the long wait.
Non recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 06/21/2021 07:21 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Valrico, FL
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Happy customer
Very clean and customer service outstanding
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Mulberry, FL
2013 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Unsatifactory
Why does it take two hours to change oil?
Non recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 06/15/2021 02:58 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
AO
gravatar
Abayomi O.
Lakeland, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai or Nothing
My Hyundai Santa Fe has been awesome, speed and quick take off is awesome, roomy and elegance I love my Hyundai Santa Fe
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
SA
gravatar
Sharon A.
Plant City, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Honest upfront
Been coming here for several years . Friendly staff nice waiting area. Fair prices
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
WL
gravatar
Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2021
client vérifiéVérifié Client
Catégorie : Service
Great maintenance team
So appreciative of the call back to resolve my question. This team at lakeland hyundai is great! Always take great care of me and my vehicle. Wonderful service team.
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Lakeland, FL
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent service
service personnel outstanding
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
WL
gravatar
Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2021
client vérifiéVérifié Client
Catégorie : Service
Great maintenance team
So appreciative of the call back to resolve my question. This team at lakeland hyundai is great! Always take great care of me and my vehicle. Wonderful service team.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/05/2021
Type de service : Repair
Catégorie : Service
Great maintenance team
I have always been treated well here and they have done a great job with my hyundai. The only thing I would change is a better explanation of my last service there where my computer needed an update.
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 06/07/2021 01:08 PM

Thank you for speaking with me and if you need anything else please do not heistate we are here to help

Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
LJ
gravatar
Larry J.
Auburndale, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service was exceptional
Great service!
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
DQ
gravatar
Debra Q.
Lakeland, FL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2021
client vérifiéVérifié Client
Catégorie : Service
Thanks
Thanks
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
MD
gravatar
Michael D.
Lakeland, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change and Trans flush
Thanks, Always a great job
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
DQ
gravatar
Debra Q.
Lakeland, FL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2021
client vérifiéVérifié Client
Catégorie : Service
Thanks
Thanks
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/24/2021
Type de service : Maintenance
Catégorie : Service
Service
Don’t need to leave a comment
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 05/24/2021 03:12 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great day.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Lakeland, FL
2011 Hyundai Veracruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome Dealership
I have always had exceptional service when I've had to bring my car in. Thank you!!
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
PC
gravatar
Peter C.
Auburndale, FL
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Everything and everyone was very helpful
Very happy with my experience
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
KP
gravatar
Keld P.
Plant City, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service team
Rae got me in and out quickly with a nail in my tire. Was a crazy busy day when pulled in. Well done
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
BD
gravatar
Billy D.
Lakeland, FL
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service department
Although it was very busy upon dropping off my car it was finished with in an hour.
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Davenport, FL
2020 Hyundai Accent
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/17/2021
client vérifiéVérifié Client
Catégorie : Service
Response to my review
I received a call from the service check-in person about my negative review. When I explained again my review was about the service to my car, not her personally, she asked me to speak to the Service Manager, Jessica. Jessica looked into the issues and apologized, calling me back to review service provided. During that conversation I learned that, although not stated on the service form, the tires were not rotated because the treads were not worn enough to warrant rotation.

I appreciate the call and do feel this was not a typical 'service provided', however it was enough to cause me doubt and concern that something else had been missed - and it was too late to turn back and address.

The purpose of the maintenance was an 1800 mile road trip I was making 3 days later and I stressed this at the time of making the appointment and at checking in. 200 miles into the trip I now have doubts about what service was done.

My review is not pointed at the person who checked me in and I appreciate the follow up.
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Davenport, FL
2020 Hyundai Accent
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/17/2021
client vérifiéVérifié Client
Catégorie : Service
Response to my review
I received a call from the service check-in person about my negative review. When I explained again my review was about the service to my car, not her personally, she asked me to speak to the Service Manager, Jessica. Jessica looked into the issues and apologized, calling me back to review service provided. During that conversation I learned that, although not stated on the service form, the tires were not rotated because the treads were not worn enough to warrant rotation.

I appreciate the call and do feel this was not a typical 'service provided', however it was enough to cause me doubt and concern that something else had been missed - and it was too late to turn back and address.

The purpose of the maintenance was an 1800 mile road trip I was making 3 days later and I stressed this at the time of making the appointment and at checking in. 200 miles into the trip I now have doubts about what service was done.

My review is not pointed at the person who checked me in and I appreciate the follow up.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/13/2021
Type de service : Maintenance
Catégorie : Service
Incomplete Service Check
1) When I received my car back and was driving home, I noticed the dash icons for oil and engine were both lit up. So I drove back and they re-set and fixed that.
2) I told the service reps both at the time of scheduling the appointment and when I checked in that I would be driving a great distance and reviewed what would be done, according to the maintenance schedule. Well, I got about and hour into my drive and found that there was NO windshield washer. It was empty.
Recommandé
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 05/13/2021 12:41 PM

Thank you for speaking with me and if you need anything please do not hesitate to ask I am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.