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SureCritic / Concessionnaire Hyundai / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

Critiques de Samantha Giddens

KM
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Kenneth M.
Lakeland, FL
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
Everything went Perfect!!!!
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
RS
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Randy S.
Lakeland, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Quick friendly service and staff
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
LH
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Leslie H.
Kissimmee, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quick service!
Less than 45 minutes for service
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
SM
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Sally M.
Lakeland, FL
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
New Battery
I have always received exceptional service and very friendly staff. I needed a new battery and the service team fit me in at the last minute, even though it was late in the day. I did not have to worry about my car not starting the next day, when I had to go to work. I was very thankful!
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Lake Wales, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The best
Manny who is the assistance service managers is the best!!
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
PS
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Peter S.
Lake Alfred, FL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
They have always done a good job for me
Brought the car in for service, no problems, everything was done.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
MA
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Martha Jane A.
Lakeland, FL
2021 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Well Done
Took care of my car.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
DW
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Donna W.
Sarasota, FL
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service dept.
Always honest and upfront. Excellent service management!!
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2021
client vérifiéVérifié Client
8
Catégorie : Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
SH
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Scott H.
Valrico, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good Quality, but need to return calls
The quality of service, and the caliber of staff is exceptional. I am disappointed, however, that you are so busy, returning phone calls is deemed unnecessary.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2021
client vérifiéVérifié Client
8
Catégorie : Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/18/2021
Type de service : Maintenance
1
Catégorie : Service
Gary stepp
I should have been told in advance of any charge when I call tor the opponent they there would not be any charge
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 08/20/2021 02:41 PM

I would like to apoligize for your recent service experiance and have attempted to call you. I would like opportunity to resolve any concerns and make this right. Please allow us the opportunity for a brief follow up and I look forward to speaking with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Polk City, FL
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Friendly service
Friendly service.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
ML
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Michele L.
Lake Wales, FL
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Our new vehicle needed a part which had to be ordered. Dealership gave us a car to use while waiting for part. Took a month, but we final,y have our car. Service manager was extremely nice as was our salesman.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
WS
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Wells S.
Polk City, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great
Great Great
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
IL
gravatar
Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/14/2021
Type de service : Repair
7
Catégorie : Service
Satisfactory
There were additional things that were brought to my attention which a couple I agreed to be done! But to have $1000.00 additional work that needed to be done was a bit much due to a warranty repair that I was having done to begin with. This was the first time in my 16 years in coming to your facility that I was a little disappointed in the quality of work performed this visit. I understand that we are in trying times but just thought due to having the vehicle for that period of time would have been more satisfactory.
JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 08/14/2021 08:56 AM

Thank you for speaking with me and if you need anything please let me know we are here to help  

Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Reliability
All service advisors are outstanding. They keep you updated on work being done. Also always address issues you may bring up not related to that appoinment.
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
JC
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Jerry C.
Sun City Center, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people were so pleasant
The people were very pleasant. Work completed in a timely manner.
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Auburndale, FL
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great dealership
I was having issues with my older Tucson so I went to look at a used sonata and they helped me stay at my old payment which was crazy to me and I got gap insurance and waranty and 24 months free service. It helped me so much especially having a toddler being at my previous payment was a must. The service center was super fast they had the record of my free service when I bought the car and I spent a total of 5 minutes at the dealership. Dropped it off and they gave me my paperwork and keys once I walked back in to pick up. Fastest service I’ve ever had!
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
SN
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Sharon N.
Lakeland, FL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2021
client vérifiéVérifié Client
Catégorie : Service
Corroded Battery Terminal--resolved
Jessica called me & listened to my concern about the situation. She understood how I was feeling about the service last performed on my vehicle. She told me they would replace the "factory" part for me if I wish to come back in. Although we have fixed the part ourselves we may still take her up on the offer. Just to have the "dealer" part.
I feel she understood my frustration with this matter and with the advisor's lack of availability for me, the customer.
She can not fix the problem if she is not aware there is one.
Recommandé
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
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