SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

KS
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Kathy S.
Lakeland, FL
2011 Hyundai Elantra To
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
they take good care of you. see that you are satisfied. keep you posted of status. give financial info up front
friendly, qualified staff. great service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/10/2017 08:18 AM

Thank you for your rating, review and kind words. We know our teams work hard to provide the best possible customer service every day and it is great when customers let us know about the job we are doing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
fast efficient service
great service department
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/10/2017 08:19 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

LP
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Laura P.
Winter Haven, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service representative knew the price right away for the part I needed.
Excellent. I sent a letter in for the lady who helped me.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/09/2017 01:15 PM

Thank you for your rating and review. We appreciate your business and your kind words. We're also pleased we could provide excellent customer service - it's something we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

KC
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Karen C.
Plant City, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Yes, this is an excellent dealership!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/09/2017 06:18 AM

Thank you for your rating and review. We appreciate your kind words and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

DR
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David R.
Davenport, FL
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
ABS light under warranty
Taken care of quickly
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/09/2017 06:17 AM

Thank you for your rating and review. We're glad we could resolve your issue quickly and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JT
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Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/08/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
n/a
n/a
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/09/2017 06:25 AM

Thank you for your rating and review. We have forwarded your comment to Lakeland Hyundai Service Manager to review your recent visit - He can be reached directly at 863-577-5122. We are always concerned about what our customers says and how we can improve. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent quality in a timely manner
Satisfactory as always
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/07/2017 12:54 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Repeat customer
Hyundai makes a great, very reliable car & Lakeland Hyundai has friendly, never pushy sales people. The service dept is fantastic.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/07/2017 12:52 PM

Thank you for your wonderful comments and review. We truly do want to make Lakeland Hyundai a great place for sales and service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MB
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service as always
The team here once again cared for our regular maintenance and a screw in a tire. Samantha was particularly helpful.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/07/2017 12:51 PM

Thank you for your rating and review. Samantha does a great job and is a respected service advisor. Thank you for coming back to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

AC
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Alexaneder C.
Kissimmee, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Job
Quick oil change and inspection.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/07/2017 12:50 PM

Thank you for your rating and review. We've been working on making wait times shorter while providing quality service - we're glad we could meet your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

SB
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Shields B.
Lakeland, FL
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly atmosphere and quality reliable service.
Excellent place to do business ! Friendly, professional , caring and trustworthy.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/04/2017 07:14 AM

thank you for your rating and review. We appreciate your business and kind words. We know our teams work hard to ensure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MS
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Mina S.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service department!
Lakeland Hyundai service department is professional, courteous, knowledgeable and caring about the customer!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/02/2017 09:02 AM

Thank you for your rating and review. Our teams work hard every day to provide every customer the best possible service at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

DJ
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Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Courteous
The staff is kind and helpful from the time you pull up!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/01/2017 08:21 AM

Thank you for your rating and review. If we could have done anything differently during your last service appointment to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

YV
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Yvette V.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service as always!
Samantha was great, I was so stressed that I didn't have a car and it thought it would take a long time but Samantha assured me and made me feel that I could trust Lakeland Hyundai to fix my car promptly and efficiently. Thank you so much!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/01/2017 08:15 AM

Thank you for your rating and review. Samantha is a true professional and really does care about her customers and Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

DS
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Daniel S.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Staff
The staff are great people I feel like I have known them forever. I always get a hug from my Salesman and My Service Write.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/01/2017 08:15 AM

Thank you for your rating, review and kind words. We appreciate your business and repeat business to Lakeland Hyundai. We know our teams work hard to provide great service and it is nice to hear from our customers who deserve the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Scheduled service appointment.
The appointment was pleasant as usual.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 07/31/2017 05:30 AM

Thank you for your rating and review. We're glad we could meet all of your service expectations and provide a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/29/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Price of services
People were great but service prices were to high
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 08/01/2017 08:47 AM

Thank you for your rating and review. We try to price all of our services competitively with other offerings in the area. Unfortunately, sometimes our prices are higher depending on the service and the parts required. Also, depending on the service, not all maintenance is covered under warranty and may void a manufacturer warranty if not completed at the dealer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

TR
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Todquishia R.
Zephyrhills, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service. They also washed and vacuum cleaned my floors.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 07/31/2017 05:26 AM

Thank you for your rating and review. Sometimes providing something extra can make someones day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

DL
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David L.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Wonderful dealership
Everyone is very friendly and provide great service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 07/31/2017 05:25 AM

Thank you for your rating and review. We want every service experience to be the best it can be with friendly team members and great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

PG
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Paul G.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks to Jessica
Jessica is a credit to Lakeland Automall
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 07/31/2017 05:34 AM

Thank you for your rating and review. Jessica is a great asset to our team and valuable to every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.