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SureCritic / Concessionnaire Hyundai / Crain Hyundai Little Rock / STEVEN FRANCE
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STEVEN FRANCE

SERVICE MANAGER
Crain Hyundai Little Rock
Évaluation globale
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(3 reviews)
50

Critiques de STEVEN FRANCE

JP
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John P.
North Little Rock, AR
2020 Hyundai Veloster N
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Reliable, and punctual
I have used Little Rock Hyundai for my last two oil changes and tire rotation, they have done a great job.
KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 01/20/2022 06:06 AM

John,
Thanks for this great review!

KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 01/20/2022 06:12 AM

John,
Thanks for this great business rating!

Employés avec lesquels vous avez travaillé
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STEVEN FRANCE
SERVICE MANAGER
LS
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Larry S.
Maumelle, AR
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2021
client vérifiéVérifié Client
Catégorie : Service
Concerns addressed and issue resolved
I had made an appointment to have an oil change and tire rotation. In spite of the appointment I ended up having to wait nearly 2 hours. Based upon my previous experiences with this dealership I felt this was an unreasonable time to wait for this job.

I was sent a request to review my visit. My review was less than stellar based upon the length of time I was kept waiting. I was contacted immediately by the Hyundai dealership regarding my review. They agreed my wait time was unreasonable especially since I had an appointment. To ameliorate my concern, they offered me a free oil change. They explained the reason for the delay was a shortage of a technicians but agreed that was not an excuse because appointment times are to receive priority service. I advised them I understood and had hoped the delay I experienced was an an aberration. I’m convinced it was and feel this issue has been resolved in an appropriate manner. I will continue having my Santa Fe serviced with them.
Recommandé
Employés avec lesquels vous avez travaillé
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STEVEN FRANCE
SERVICE MANAGER
LS
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Larry S.
Maumelle, AR
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2021
client vérifiéVérifié Client
Catégorie : Service
Concerns addressed and issue resolved
I had made an appointment to have an oil change and tire rotation. In spite of the appointment I ended up having to wait nearly 2 hours. Based upon my previous experiences with this dealership I felt this was an unreasonable time to wait for this job.

I was sent a request to review my visit. My review was less than stellar based upon the length of time I was kept waiting. I was contacted immediately by the Hyundai dealership regarding my review. They agreed my wait time was unreasonable especially since I had an appointment. To ameliorate my concern, they offered me a free oil change. They explained the reason for the delay was a shortage of a technicians but agreed that was not an excuse because appointment times are to receive priority service. I advised them I understood and had hoped the delay I experienced was an an aberration. I’m convinced it was and feel this issue has been resolved in an appropriate manner. I will continue having my Santa Fe serviced with them.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/28/2021
Type de service : Maintenance
Catégorie : Service
Appointment failure
I scheduled an appointment the day before for an oil change and tire rotation. I arrived on time and after waiting for a service advisor I went to the waiting area. After nearly two hours I was advised my vehicle was ready. After having made the appointment for such an easy service, I was disappointed in the length of time it took for my vehicle to be ready. I don’t know the reason for the amount of time taken but it appears making an appointment means nothing. You are treated the same as if you simply showed up for service.
Recommandé
KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 05/28/2021 01:39 PM

Larry,
Thank you for your feedback.  Customer satisfaction is very important to us.  You are right and this NOT acceptable at all.  I would like to give you a free oil change for your time.  I do take all concerns to upper management.  This is something that will be be brought to the attention of  all service advisors service management.   Please feel free to call me at anytime to discuss your concerns.  Kimberly Stewart, CRM 501-604-1502

STEVEN A F. de Crain Hyundai Little Rock a répondu le 05/29/2021 08:42 AM

Sorry, we will reach out to you soon.

KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 06/01/2021 08:37 AM

Larry,
Thanks for this great review!

Employés avec lesquels vous avez travaillé
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STEVEN FRANCE
SERVICE MANAGER
MA
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Melih A.
Little Rock, AR
2017 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Long wait proses
Long wait proses
Non recommandé
KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 12/28/2020 08:37 AM

Melih,
Thank you for your feedback.  Customer Satisfaction is very important to us.  I have taken your concerns to our Service Manager and Service Advisor.  I do apologize for any inconvenience that this may of cause you.  I would like to offer you a complimentary oil change on your next visit.  Also, Hyundai will be sending you a rescore survey and that survey will be on me and if I reached out to you.  Hyundai does like to know that we do take care of our customers.  Please let me know if there is anything that I can help you with,  Kimberly Stewart, CRM 

Employés avec lesquels vous avez travaillé
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STEVEN FRANCE
SERVICE MANAGER
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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