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SureCritic / Concessionnaire Hyundai / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(410 reviews)
86

Critiques de STEPHEN EBERHARDT

Client vérifié
Sugarloaf, PA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and accommodating
The team at Freedom Hyundai were great. They were informative, friendly and accommodating my needs. They went above and beyond to make sure I was satisfied with car. I would recommend this dealership to all friends and family.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/19/2021 10:53 AM

Wow! Thank you for the 5 star survey and the kind words!

We are extremely grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
PC
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Paul C.
Kutztown, PA
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service and efficiency
They were quick with the service and very helpful with any questions I had. Did a great job working on my car and haven’t had any problems since changing to them for repairs
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/15/2021 05:13 AM

Thank you Paul for the 5 star survey and the kind words!

We are truly grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
North Wales, PA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good
Good
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 01/26/2021 04:47 AM

Thank you for  the 5 star review!

We are thankful for your business and the time you spend with us.
We look forward to another opportunity to serve.

Have a great rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2012 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Gas Cap
After market gas caps do not seal properly and cause the check engine light to appear
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/28/2020 02:09 PM

Thank you Brad for the 5 star survey!

We appreciate the 5 stars even though you had a "not so positive" experience.
Hopefully we will not have to see for such a "frivolous" repair again.

We value you and your time tremendously.

Happy New Year!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
EV
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Eusebio V.
Reading, PA
2020 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent
Friendly staff, easy to work with. Helpful and attractive to needs of vehicle and owner
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/17/2020 04:43 AM

Thank you Eusebio for the 5 star survey!

We are thankful for you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
KM
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Kenneth M.
Lehighton, PA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Freedom Hyundai service team
Overall a very good dealership. Service done right the first time. First Hyundai I bought elsewhere clis to were I lived at the time . Then I moved and discovered Freedom had serviced here since . Last 2 sonatas were both from Freedom.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/11/2020 03:12 PM

Thank you Ken for the 5 star survey!

It is always a pleasure to see you and service your vehicle.
You have been a long time/faithful customer.
We value you and your time with us tremendously.

Have a great weekend and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
WL
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Wayne L.
Reading, PA
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Fast and great service
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/08/2020 10:41 AM

Thank you Wayne for the 5 star survey!

It is always a pleasure to see you.
We are grateful for you and your business.

Have a great week and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JK
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John K.
Shenandoah, PA
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A Nice Hyundai Dealership
Been buying and leasing vehicles since 2018 at Freedom Hyundai and really enjoy everything about the place.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 11/30/2020 09:08 AM

Thank you John for the 5 star survey!

We are extremely grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
SB
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Sherry B.
Pottsville, PA
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Center
Hyundai Service Center Center in Hamburg Pa is great The staff goes out of the way to make sure you understand what work they are doing on your car The waiting area is clean and comfortable
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 11/25/2020 04:02 AM

Thank you Sherry for the 5 star survey!

We are extremely grateful for you and your business with us.
We look forward to your next visit.

Happy Thanksgiving!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Sinking Spring, PA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional staff
Staff is always professional but most importantly they’re friendly and always willing to not only answer your questions but explain what is being done to your vehicle and why.
Recommandé
Corey S. de Kelly Hyundai a répondu le 11/13/2020 11:46 AM

Thank you for the 5 star survey!

We are very thankful for you and your time.
We look for to seeing you next time.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BM
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Barbara M.
New Ringgold, PA
2021 Hyundai Kona
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Kona
Repaired without appt., but felt tire should be replaced for free. Vehicle is only 3 months old.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 11/06/2020 05:14 AM

Thank you Barbara for taking the time to fill out our survey.

I understand your frustration about the tire.
I am glad we were able to get you fixed up quickly.
Here's hoping you won't have to deal with same situation again.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
GG
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Gregory G.
Newmanstown, PA
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service review
excellent
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/21/2020 02:20 PM

Thank you Greg for the 5 star survey!

It is our pleasure to serve.
We look forward to your next visit with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
CS
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Cheyenne S.
Kutztown, PA
2010 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The Best!
They were very flexible with scheduling my appointment and explained everything to me in a way where I was not confused
Recommandé
Corey S. de Kelly Hyundai a répondu le 09/08/2020 10:53 AM

Thank you for taking the time to complete our survey and the 5 star review! We appreciate the positive feedback and are pleased to hear your visit went well! If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Mcadoo, PA
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Timely attention, quick and efficient service! Super friendly and accommodating! Clean facility and precautionary ( mask wearing and distancing) while all were professional
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/28/2020 11:20 AM

Thank you for the 5 star survey and the nice words!

Your opinion is extremely important to us.
We value you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
KW
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Kathleen W.
Hamburg, PA
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
The service was prompt and they took care of several services on my vehicle keeping costs to a minimum.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/18/2020 04:15 AM

Thank you Kathleen for the 5 star survey!

We are thankful for you and the time you spend with.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
GB
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Gerard B.
Shoemakersville, PA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Amazing Again
Top Notch! Fast and Friendly.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/10/2020 03:12 PM

Thank you Gerard for the 5 star survey!

We are grateful for your time and patience in getting your concern fixed for your vehicle.
I am very glad it worked out.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2014 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2020
client vérifiéVérifié Client
Catégorie : Service
Motor Warranty
The service team did a great job explaining the repairs and completed them in a timely manner! They also quickly addressed and fixed all our concerns and the service manager was especially helpful and informative.
Recommandé
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Morgantown, PA
2020 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/07/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Car cleaning
Bought a brand new car- wasn’t really satisfied on how the car was “cleaned” and all the scratches I ended up seeing when I got home.... but my purchasing experience was excellent!! And krista was amazing!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/08/2020 04:37 AM

Thank you for taking the time to fill out our survey!

Your opinion is very important to us.
We are grateful for you and the time you spend with us.

I am sorry to hear about the scratches you noticed after the purchase of the vehicle.
I am going to have someone reach out to you to make arrangements to have the scratches looked at.

Thank you again for your business.
Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BD
gravatar
Brad D.
Hamburg, PA
2014 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2020
client vérifiéVérifié Client
Catégorie : Service
Motor Warranty
The service team did a great job explaining the repairs and completed them in a timely manner! They also quickly addressed and fixed all our concerns and the service manager was especially helpful and informative.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/07/2020
Type de service : Repair
Catégorie : Service
Motor Warranty
Dealership identified issue with the motor that was catastrophic. Hyundai has an extended warranty on the motor and the entire repair / replacement was covered by Hyundai!! I was informed that customer pay items such as new belts and hoses were optional but they were replaced without confirmation. The car Is not shifting right since the repair and we will have to take the car back to the dealer.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/08/2020 05:04 AM

Thank you Brad for taking the time to fill out our survey.

Your opinion is very important to us.

I am sorry your visit was not completely satisfactory to you.
Please give us another opportunity to regain your confidence and satisfaction.
I believe we can do that.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
GW
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Gladys W.
Orwigsburg, PA
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ref.: Steve Ebethardt Service Manager
Steve is an excellent representative of your dealership. Professional, courteous & easy to deal with, every time, I may add.
We currently deal with him for, Santa Fe, Tucson & accent . Prior to that Genesis .
Never once did we have any issue with him.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 07/06/2020 08:49 AM

Thank you Gladys for the 5 star survey and the kind words!

We are very thankful for you and Francis for not only your business but the joy you guys bring every time you are with us. We look forward to your visits.
It is our pleasure to have you as customers and friends.

Have a wonderful week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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