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Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Évaluation globale
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(66 reviews)
58

MC
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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
10
Great service, quality repairs
these guys are the best. Highly recommend them for all of your collision needs! My truck looks brand new!
Tim F. de Demo - Plus/Premium a répondu le 04/12/2025 09:30 AM

We appreciate your fantastic feedback! It's always a win when our hard work leaves you feeling like you just drove off the showroom floor. If your truck ever starts to think it's a celebrity with all that shine, just remember where to take it for a touch-up! We're here for all your collision needs, and we're delighted to have earned your recommendation.

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2025
10
Best service
Bob really took care of me, and was very forthcoming with the prices and options. I will definitely be coming back the next time.
Tim F. de Demo - Plus/Premium a répondu le 04/03/2025 09:30 AM

It's great to hear that Bob provided you with such excellent service and transparency! It's always a bonus when someone not only knows their stuff but also shares the details without making it feel like a secret mission. We look forward to seeing you again next time, ready to assist you with whatever you need—prices, options, or maybe even a few friendly jokes thrown in for good measure!

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Ciara N.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2025
10
Service exceptionnel et rapide!
J'ai récemment fait réparer ma voiture dans ce garage, et je suis extrêmement satisfait de l'expérience. L'équipe était très professionnelle, accueillante et transparente sur les réparations nécessaires. Le travail a été fait rapidement et avec soin, et le prix était tout à fait raisonnable. Ma voiture roule parfaitement maintenant! Je recommande vivement ce garage à tous ceux qui recherchent un service de qualité et de confiance.
Ciara N. de Demo - Plus/Premium a répondu le 03/19/2025 11:38 AM

C'est fantastique d'entendre que votre expérience dans notre garage a été aussi positive! 🚗💨 Une équipe professionnelle, accueillante et transparente, c'est exactement ce que nous visons, alors on dirait que nous avons bien réussi notre mission! Nous sommes ravis que votre voiture roule comme un rêve et que vous ayez trouvé nos services à la hauteur de vos attentes. Merci pour votre recommandation, cela signifie beaucoup pour nous ! Passez de bons moments sur la route ! 🎉

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Mark C.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/14/2025
0
STAY FAR AWAY FROM THIS DEALERSHIP.
Most of their cars have problems! Dead rodents in the parking lot will definitely set a bad vibe when you arrive, if you don’t see it it’s because a car is parked over the poor thing (disgusting) what if those critters found their way into your new car? I’ve visited them a few times in one week just taking my time & test driving vehicles, so trust my review! Cars are dirty, they smell bad, some needs to be jumped started for a test drive, check engine lights are on in others, even FLAT tires on some…& the list goes on and on. They will tell you they can fix a problem on a car before selling it to you but why? Why not fix the problem before showing the car to potential customers? Makes no sense. I’ve never experienced a dealership like this before. Trust me if you’re in the South Plainfield area there’s a lot more places you can go to before ever coming here.
Mark C. de Demo - Plus/Premium a répondu le 04/15/2025 08:38 AM

We appreciate you taking the time to share your experience. It is concerning to hear about the condition of our vehicles and the environment at our dealership. We strive to maintain a high standard for cleanliness and vehicle readiness, and it appears we fell short in your case. Your observations about vehicle maintenance and presentation are noted, and we will address these issues with our team to ensure that our standards are improved. We value your feedback as it highlights areas where we must do better. Thank you for bringing this to our attention.

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2025
10
Highly recommend.
What a great experience. their team was helpful, kind, even had snacks and coffee available while we waited, Overall a great experience.
Tim F. de Demo - Plus/Premium a répondu le 03/17/2025 09:30 AM

It's fantastic to hear you had such a pleasant experience with us! We're all about that "snacks and coffee" life—what's better than some treats while you wait? We're glad our team made you feel welcome and supported. Your feedback is like a high-five in our inbox, and we can't wait to keep making your visits just as enjoyable.

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2025
10
Great experience
These guys were awesome to work with, and at a fair price. I highly recommend them.
Tim F. de Demo - Plus/Premium a répondu le 03/03/2025 09:30 AM

It’s fantastic to hear that you had such a positive experience! We work hard to keep things professional yet friendly, and it’s great to know our efforts to provide value didn’t go unnoticed. Your recommendation means a lot to us, and we’re excited to keep delivering that awesome service you enjoyed. Cheers to making great things happen together!

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Mark C.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/19/2025
1
Could have easily been better.
Their work is fine and their prices are in line with others in the area. I've been coming here for a while, but this time they missed the mark with keeping me informed about the status of my car. I had grown to expect more, I hope they work on fixing their communication.
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Clay M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2025
client vérifiéVérifié Client
10
Excellent service.
This was my first time here and I got two brand new m/t front tires (mounted & balanced) and an alignment done for my lifted truck. Both Ed & Joe were very helpful, knowledgeable, and courteous. The prices are fair and the work completed was top notch with no issues. I will definitely be back again!
Tim F. de Demo - Plus/Premium a répondu le 02/22/2025 09:30 AM

It’s fantastic to hear your first visit went so smoothly! Ed and Joe appreciate the shout-out, and we’re glad you found their expertise and courtesy to your liking. We take pride in our work, and knowing you left with top-notch tires and alignment for your lifted truck puts a big smile on our faces. Looking forward to your next adventure with us—hopefully with fewer potholes and more smooth sailing ahead!

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
10
These guys are always great
Excellent service at fair prices. We will keep coming back and referring them to friends.
Mark C. de Demo - Plus/Premium a répondu le 02/04/2025 12:29 PM

We greatly appreciate your positive feedback regarding our service and pricing. It is encouraging to hear that our commitment to excellence resonates with our customers. Your intention to return and recommend us to friends is invaluable to us. We remain dedicated to maintaining high standards and look forward to welcoming you back. Thank you for your continued support.

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2025
10
These guys are great
Always quick, honest, and reliable when =servicing my 1969 Bronco. Love them!
Mark C. de Demo - Plus/Premium a répondu le 01/15/2025 08:12 AM

It's fantastic to hear that your trusty 1969 Bronco is in such good hands with us. Quick, honest, and reliable—that sounds like the trifecta of a solid relationship, much like a well-oiled engine! We appreciate your support and look forward to keeping that classic rolling smoothly. Cheers to many more adventures on the road!

Employés avec lesquels vous avez travaillé

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2025
10
These guys are great!
Always my go to shop, fast and friendly, and keep you informed all the way through. Highly recommend them.
Mark C. de Demo - Plus/Premium a répondu le 01/13/2025 01:09 PM

It's fantastic to hear that you've found your go-to shop! We take pride in keeping things fast and friendly while making sure you're in the loop every step of the way. Your recommendations mean the world to us, and we promise to keep up the good work—no pressure, right? Thanks for sharing your experience!

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Claymark M.
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2024
client vérifiéVérifié Client
10
Better
They reached out and took care of it.
Employés avec lesquels vous avez travaillé

CM
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Claymark M.
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2024
client vérifiéVérifié Client
10
Better
They reached out and took care of it.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/31/2024
0
Horrible experience
These guys are the worst. My car was not fixed the first time, and it’s been a battle for 2 weeks.
Mark C. de Demo - Plus/Premium a répondu le 10/31/2024 04:03 PM

We're sorry to hear about your experience. It sounds like you've been navigating a bit of a maze with your car repair – definitely not the adventure anyone hopes for. We understand how frustrating it can be when things don't go as planned, and we want to get to the bottom of this. Your feedback is crucial, and we would appreciate the opportunity to address your concerns and make things right. Please reach out to us so we can help resolve the issue.

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Mark C.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/15/2024
0
Poor customer service
This is not a dealership that takes any pride in customer service or their reputation. Our purchase of a new vehicle started out as an overall good experience. When it came time to sign the purchase agreement items that were included in the purchase price had been added to the contract…the air conditioning excise tax$100 and tire duty $32.50…. Read the offer details before you sign anything. AFTER 4 weeks, (see pictures) we are still waiting for the dealership to provide the advertised gas savings deal. We have made repeated calls, sent emails and texts only to be given excuses as to why we haven’t received it. Then emails with the typical “it’s in the mail” aptitude. Don’t expect this dealership to honour any promotions.
Mark C. de Demo - Plus/Premium a répondu le 10/15/2024 11:39 AM

We appreciate you taking the time to share your experience, even if it isn't the fairy tale ending we aim for. It's concerning to hear about the unexpected charges and the prolonged wait for the gas savings deal. It sounds like an epic saga of voicemails and emails that would make even the most patient person roll their eyes. Customer service should feel more like a warm hug and less like a game of dodgeball. We’re dedicated to improving our processes and ensuring communication flows as smoothly as possible. Your feedback is invaluable as it helps highlight areas where we can do better. While we can’t go back in time, we genuinely hope your next experience is one that leaves you grinning from ear to ear instead of wanting to throw your hands up.

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Mark C.
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/16/2024
4
Not as good as it could have been.
Even though I made an appointment, I still waited over an hour. They usually do a good job, but missed the mark this time.
Mark C. de Demo - Plus/Premium a répondu le 09/16/2024 06:41 AM

We appreciate your feedback regarding your recent experience. We understand the frustration caused by the extended wait time despite your appointment, and we take such matters seriously. Your concerns will be addressed to ensure that we maintain the quality service you expect from us. Thank you for bringing this to our attention.

Employés avec lesquels vous avez travaillé

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2024
10
Best experience
Great communication, good prices. Will keep coming back for sure.
Mark C. de Demo - Plus/Premium a répondu le 09/16/2024 06:41 AM

We appreciate your positive feedback regarding our communication and pricing. It is encouraging to know that you are satisfied with our services and intend to return. Your support is valuable to us.

Employés avec lesquels vous avez travaillé

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2024
10
Awesome team
We have been coming here for years, wouldn't go anywhere else!
Mark C. de Demo - Plus/Premium a répondu le 08/26/2024 09:16 AM

It's fantastic to hear that our spot has become your go-to for so long! We're delighted to be part of your regular routine. Whether it's the food, service, or just the vibe, we appreciate your loyalty and look forward to many more years together. Keep enjoying your visits!

Employés avec lesquels vous avez travaillé

MC
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Mark C.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/15/2024
0
Not good.
I work for Lancaster Auto Body in Lancaster, WI...we ordered a rear bumper priced at $585 from these guys. Part was mistakenly shipped to Iowa before we received it a week later. When it finally arrived, it was damaged. We took pictures right away and sent them to Remington so they were aware of the damage. We returned the entire bumper to them expecting a full refund but was only credited $385 instead of $585. This transaction for the $385 credit took place Aug. 15, 2021. My boss Dave talked to Kristian about the money we were shorted and he reassured us we would get a full refund. We followed up with copies of the original invoices and several messages to no avail. I've attempted to contact Bob Remington by email several times and he hasn't even acknowledged receiving them. This is now 7 months later and still nothing....mmmmm...

This is now 9 months and still haven't received the promised refund. I feel they aren't living up to the quality of a family business...embarrassing to the family.
Mark C. de Demo - Plus/Premium a répondu le 08/15/2024 08:08 AM

We appreciate you taking the time to share your experience, even if it's not the glowing review we strive for. It sounds like you've been caught in a frustrating limbo with the rear bumper saga, and that's definitely not the kind of service we aim to provide. It's like ordering a pizza and finding out it was delivered to the wrong house—whole lot of waiting for a not-so-satisfying outcome. Your feedback about the lack of communication and follow-up has been noted. It sounds like you've been more patient than most would be, and we can understand your disappointment in not receiving the full refund as promised. Rest assured, your concerns won't get lost in the ether. We hope to resolve this issue soon, so we can restore your faith in us and earn back your business.

Employés avec lesquels vous avez travaillé

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Mark C.
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/15/2024
client vérifiéVérifié Client
5
Wasn't the best
Had what I was looking for ~ a plus BUT.... Quoted me 1 price. Different employee quoted me a more expensive price and wouldn't look at the other quote.
Mark C. de Demo - Plus/Premium a répondu le 08/15/2024 08:10 AM

Thanks for sharing your experience with us. It's great to hear we had what you were looking for, but we definitely don’t want you to feel like you’ve stepped into a Price Is Right game show with different quotes being thrown at you! We strive for consistency across the board, and your feedback will help us tighten things up. If you have more details, we’d love to hear them. We aim to make every visit smooth sailing.

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Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2024
client vérifiéVérifié Client
10
Awesome!
I'm from Ohio. I was looking for a radio. Ultimately I received the wrong radio for whatever reason. I ordered it incorrectly perhaps. Either way Luke worked diligently and persistently to see to it that I received my refund. I trust Luke and look forward to working with him again. Luke, Thanks for all you do!!!!! Kenny
Mark C. de Demo - Plus/Premium a répondu le 08/15/2024 08:09 AM

Hello Mark, Thank you for sharing your experience with us. We're sorry to hear about the mix-up with the radio, but we're glad that Luke was able to assist you diligently and ensure that you received a refund. We appreciate your trust and look forward to the opportunity to exceed your expectations in the future. If you have any further questions or needs, feel free to reach out to our team. Best regards.

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