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SureCritic / Concessionnaire Hyundai / Haselwood Hyundai / RICK MARTINEZ
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RICK MARTINEZ

Haselwood Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(19 reviews)
68

Critiques de RICK MARTINEZ

Client vérifié
Suquamish, WA
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service
When I arrived I was checked in immediately and the service manager was informative on what would be done and how long it would take.
BRETT B. de Haselwood Hyundai a répondu le 03/15/2022 05:52 PM

We appreciate your feedback and the 5 star review! Thank you!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
RT
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Robert T.
Port Ludlow, WA
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Auto service
As mentioned previously everything went well and would indeed return.
BRETT B. de Haselwood Hyundai a répondu le 03/14/2022 06:36 AM

Thank you for the wonderful 5 star review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
RD
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Roberta D.
Gig Harbor, WA
2017 Hyundai Santa Fe
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
Price gouging
$89 for a basic oil change and $75 for a filter that can be purchased for $10 and installed in less than a minute should be considered a crime. You lost my business for life.
BRETT B. de Haselwood Hyundai a répondu le 02/18/2022 09:54 AM

Hi there, I am Brett the Service manager, I will be reaching out to you today about your recent visit. Thank you for your time!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
MM
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Matthew M.
Port Orchard, WA
2018 Hyundai Elantra Gt
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/03/2022
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Absolutely poor service
Took my vehicle in for an oil change and also had them look at a rattling noise my engine was making. They told me I needed a coolant flush which was done last service and isn’t recommended in the owners manual until 120,000 miles, my vehicle has 80,000. They also told me I needed the transmission fluid changed which isn’t needed per the owners manual. They told me the noise in the engine was a loose bearing and due the service intervals Hyundai wouldn’t cover the work under warranty, not even giving me the option to have repairs done and pay out of pocket costs. It took 8 weeks to get an appointment to have my vehicle looked at/serviced and they rushed me out the door. The day after I got my car back the vehicle died. When I called the service department to let them know I was having my vehicle towed back to their shop they told me the lot was full and they weren’t accepting vehicles. I had to have it towed to a different shop who told me one of the cylinders was misfiring.

This is the worst shop I’ve ever been to and I will never take my vehicle back. I was going to trade it in for a Hyundai Tucson but will be purchasing a Subaru instead. I now understand why this service center has terrible reviews.
BRETT B. de Haselwood Hyundai a répondu le 02/04/2022 06:50 AM

Apologies that you feel we give terrible service here. We strive to give exceptional service. The failure of your engine was due to the vehicle being 9k miles past due for its oil change and the lack of oil in the vehicle, as less than 1 quart came out. We had told you and documented that there is likely engine damages for these reasons. I will be reaching back out to you today.

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
CW
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Carl W.
Port Orchard, WA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Job
Great job
BRETT B. de Haselwood Hyundai a répondu le 02/04/2022 06:53 AM

Thank you for the wonderful review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
LR
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Lorrine R.
WA
2017 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/20/2022
Type de service : Maintenance
client vérifiéVérifié Client
1
Catégorie : Service
1.13.22
The service took entirely too long and my vehicle was not presentable upon return.
BRETT B. de Haselwood Hyundai a répondu le 01/25/2022 06:39 AM

Thank you for your review. I will be reaching out to go over your visit.

BRETT B. de Haselwood Hyundai a répondu le 01/28/2022 02:10 PM

Hi, I appreciate you coming back in and letting us perform the alignment for you! I had sent you a rescore for your visit, and I hope we can achieve 5 stars, as that is the only passing score in Hyundai's eyes. Once again, I am sorry for the last visit, and appreciate you letting us perform an alignment for you!
-Brett Buckingham

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
KC
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Karl C.
Kingston, WA
2017 Hyundai Ioniq Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Rick Martinez did a great job making my experience pleasant. His professional wardrobe and manner made my experience pleasant. I trust Rick.
BRETT B. de Haselwood Hyundai a répondu le 12/31/2021 06:09 PM

Thank you for the wonder 5 star survey! We appreciate you!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
SP
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Steve P.
Bremerton, WA
2012 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
veloster recall
my recall experience was great.The check -in was perfect and the waiting area was very clean and organized. When my car was finished, they came and got me and explained all aspects of the recall were completed with no problems.
I would recommend the dealership to anyone needing a new or used car and their maintenance program is wonderful.
BRETT B. de Haselwood Hyundai a répondu le 12/27/2021 07:42 AM

Thank you for the 5 star review, and hope you have a wonderful Holiday!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
RC
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Robert C.
Kingston, WA
2019 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service is great thanks
Always have a good service experience
BRETT B. de Haselwood Hyundai a répondu le 12/17/2021 02:16 PM

We appreciate the review! thank you for the 5 stars!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
SJ
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Steven J.
Bremerton, WA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
OUTSTANDING SERVICE
I had a very pleasant experience with the Service Department. Couldn't have been smoother!
BRETT B. de Haselwood Hyundai a répondu le 12/10/2021 09:43 AM

Thank you for the wonderful 5 star review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Chimacum, WA
2016 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
6
Catégorie : Service
Scheduled recall notice not completed due to part not available
If you (the dealership and Hyundai) are short on parts for a scheduled recall repair you need to tell the customer ahead of time so the work can be re-scheduled when the recall parts are on site.
BRETT B. de Haselwood Hyundai a répondu le 11/22/2021 08:28 AM

Thank you for the review! I will be reaching out to you, to go over your recent visit! Thank you for your time!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Belfair, WA
2019 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Best Customer Service
Rick Martinez, in your service department, was exceptional! I arrived a bit early for my appointment and was willing to wait but he insisted on helping me immediately. He and every other employee I interacted with during my recent visit was kind, professional and informative. Simply wonderful!
BRETT B. de Haselwood Hyundai a répondu le 11/12/2021 04:31 PM

I am so happy you had a wonderful experience here! Thank you for the review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Poulsbo, WA
2004 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Yet Another Good Vehicle Maintenance Experience at Haselwood Hyundai
This was my 120K scheduled maintenance for our Sonata sedan. It's a lengthy menu of tasks that need to be accomplished. Dealer rep greeted me right away. Service adviser then processed me in a timely manner. Dealer rep also provided me a realistic appraisal of when our sedan would be ready to be picked. Time estimate was spot on and all work was completed correctly the first time around. We've enjoyed quality service for our two Hyundai products at this dealer for nearly 11 years.
BRETT B. de Haselwood Hyundai a répondu le 11/04/2021 06:35 AM

Thank you for the exceptional review and being a loyal customer!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Bremerton, WA
2017 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
friendly, timely and courteous service
Very little more to say the title says it all.
BRETT B. de Haselwood Hyundai a répondu le 10/30/2021 11:21 AM

Thank you very much for the wonderful review and the 5 stars!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
LF
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Laura F.
Forks, WA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Helpful and Friendly Service
Rick Martinez greeted my wife and me at the service entrance, introduced himself, and listened to our requests for service and vehicle issues diagnosis. He worked hard, getting our car into the shop and communicating with the technicians and with us. He made sure our issues were all addressed to our satisfaction.
BRETT B. de Haselwood Hyundai a répondu le 10/16/2021 05:04 PM

So happy you had a good experience here! Rick is wonderful, I am glad you enjoyed working with him! Thank you for the 5 star review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Poulsbo, WA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
In for an oil change
The multipoint inspection uncovered a torn axle boot, which explains the clicking sound my wife has been hearing since we bought it used 2 years ago. And an oil leak ended up being the oil drain plug. Which you always hear about but hadn’t had it happen to me.
Rick helped us out a lot. Will be returning for service when parts come in.
BRETT B. de Haselwood Hyundai a répondu le 10/15/2021 03:00 PM

We appreciate your review and I am glad you enjoyed working with Rick! We will see you in the future!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
SG
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Shane G.
Bremerton, WA
2020 Hyundai Ioniq Phev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Oil change
Rick was very professional
BRETT B. de Haselwood Hyundai a répondu le 10/04/2021 10:19 AM

We appreciate the 5 star review! Rick will be glad to help you with any service needs in the future!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Poulsbo, WA
2008 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Another Good Vehicle Maintenance Experience at Haselwood Hyundai
This visit was to have performed some milestone (120K miles) tasking for our Santa Fe SUV. This was spread out over several visits for reasons of personal finance. Dealership and service advisor received me in a welcoming, timely manner. Car rental activity was performed in a friendly, organized manner. Service advisor regularly kept me advised at work throughout the day as to the status of work on the Santa Fe SUV. Work completed same day. In-processing of rental car, return to dealership and receiving back the Santa Fe SUV went without any issue. Next up for 120K maintenance tasking will be our Sonata sedan this coming week - also at Haselwood Hyundai.
BRETT B. de Haselwood Hyundai a répondu le 09/20/2021 08:30 AM

We appreciate your return for routine maintenance, and thank you for the 5 star review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
Client vérifié
Washington, MI
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good job
Very friendly service staff. Good communication. Good repair.
BRETT B. de Haselwood Hyundai a répondu le 09/20/2021 08:32 AM

Thank you for letting us service your vehicle, and the 5 star review!

Employés avec lesquels vous avez travaillé
RM
RICK MARTINEZ
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