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RICK BERTILLO

St. Charles Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(16 reviews)
49

Critiques de RICK BERTILLO

BS
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Brenden S.
Saint Charles, MO
2019 Hyundai Veloster
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
Careful of the up-sell
Good service but they can run up a bill on those who don’t know any better. My son (who should know better but didn’t) got a scheduled oil change and allowed the service writer to up-sell the service totaling in excess of $700.00. Brake fluids, engine flush, …… 2019 Veloster with approximately 40k miles.

You have been warned.
JOSHUA H. de St. Charles Hyundai a répondu le 03/31/2022 06:25 AM

Thank you for taking the time to fill out the survey.  I would really like to speak to you in detail regarding your sons last visit.  If you could give me a call or email me so we can discuss this I would really appreciate it.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
JH
JARED HENNING
Client vérifié
Swansea, IL
2020 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
client vérifiéVérifié Client
5
Catégorie : Service
Rescore!!
I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
JM
JOHN MEYER
Client vérifié
Wentzville, MO
2022 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
6
Catégorie : Service
Poor first impression
Lack of acknowledgement from the very beginning really derailed this experience. I stepped out of my vehicle and waited over 2 minutes in front of 3 associates behind desks to even acknowledge me. And the first person to acknowledge me simply said that one of the advisors would be eventually with me. It felt like the advisors ignored me for 5 minutes or longer (they left their desks to go to the shop- again without any acknowledgement) before coming back to greet me.

I was offered a shuttle service and Josh personally drove me back and forth. He was very professional, courteous and sincere.

Unfortunately, when I received my vehicle back, I felt disappointed as it wasn’t even vacuumed- I guess I expected too much.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
VL
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Vicky L.
Union, MO
2022 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Excellent service… The technician that helped me was awesome…
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
Client vérifié
Bridgeton, MO
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
good experience
excellent treatment, very professional
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
KD
KYLE E DAVIS
JE
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James E.
Troy, MO
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service
These guys from check in and finish is great
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
KD
KYLE E DAVIS
Client vérifié
Swansea, IL
2020 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
client vérifiéVérifié Client
5
Catégorie : Service
Rescore!!
I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/12/2022
Type de service : Maintenance
5
Catégorie : Service
Good. Cust Serv...Just need more help
Rich was nice patient and very helpful. There needs to be a lot of fine tuning and paying attention to detail when it comes to the maintenance quality on servicing vehicles. Since Covid things have slipped a lot. But overall, I think the front line team do the best they can with what they have.
RICK B. de St. Charles Hyundai a répondu le 03/29/2022 10:36 AM

Thank you for taking the time out of your day to complete this questionnaire. We highly appreciate it.

We truly value the information provided by you, as your comments will help us in our analysis and will pave the way for further

Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
JM
JOHN MEYER
DH
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Donald H.
Imperial, MO
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great dealership
It’s our first Hyundai. So far the sales and service side have met or exceeded every expectation.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
CR
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Charles R.
Saint Charles, MO
2020 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Simple Easy Car Buying and Care
Bought my first car here and they made it super simple and easy. Within a few hours I was on the road. I come back every time my car is due for service, and they have done exceptional work to make sure it’s taken care of and will last for years to come. Staff are always wonderful and work hard.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
FE
FRANK ELLIS
JD
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James D.
O'Fallon, MO
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Sales and service both excellent
In the past year I have purchased two Hyundai Tucson’s from St Charles Hyundai. The sales team is easy to deal with as is the service department. I’ve only needed routine oil changes so far and they always get me in and out quickly. Special thanks to Andreas in sales and Rick in service for a great experience in both your departments.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
Client vérifié
O Fallon, MO
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good service.
Will go back. Satisfied with service.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
DM
DON MCELREA
TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
3am appointment
I only had one problem, I got a text message saying I missed my appointment for 3am. Umm not open at 3am. Lol I also didn’t get a sticker saying when my next oil change is.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
KD
KYLE E DAVIS
WP
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William P.
O'Fallon, MO
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
We've been using their serice since 2008 on our two Santa Fe's. Won't go anywhere else.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
DM
DON MCELREA
Client vérifié
Saint Louis, MO
2017 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service before road trip
I always receive exceptional service. My yearly trip is no exception. Every aspect is addressed so I can feel comfortable driving 1000 miles without any unforseen problems.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
KD
KYLE E DAVIS
Client vérifié
O'Fallon, MO
2020 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2022
client vérifiéVérifié Client
10
Catégorie : Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
FE
FRANK ELLIS
JP
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James P.
Weldon Spring, MO
2020 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Overall good service from service writer Rick!
Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
JM
JOHN MEYER
Client vérifié
Maryland Heights, MO
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent experience
Work was done as explained and completed timely.
Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
JH
JARED HENNING
JP
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James P.
Weldon Spring, MO
2020 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Overall good service from service writer Rick!
Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/09/2021
Type de service : Repair
7
Catégorie : Service
Average
Work was finally performed after an additional explanation of the possible symptoms by me. I pretty much had to diagnose the problem before they would work on the vehicle since the warranty wouldn’t pay for time to investigate. The repairs only lasted 3 days then reappeared.
JOSHUA H. de St. Charles Hyundai a répondu le 12/13/2021 09:07 AM

Thank you for the time on the phone today. Thank you for taking the time to fill out the survey.  Your experience is very important to us.  We will continue to try and give you a 5 star experience on every visit and we look forward to helping you with all of your future automotive needs.

thank you,
Rick Bertillo
Service Advisor

Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
JM
JOHN MEYER
Client vérifié
O'Fallon, MO
2020 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2022
client vérifiéVérifié Client
10
Catégorie : Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/01/2021
Type de service : Repair
8
Catégorie : Service
Love my Sonata
Friendly Service department and didn’t have a long wait while my vehicle was being serviced.
RICK B. de St. Charles Hyundai a répondu le 01/03/2022 10:31 AM

Thank You 

Employés avec lesquels vous avez travaillé
RB
RICK BERTILLO
FE
FRANK ELLIS
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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