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SureCritic / Concessionnaire Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1198 reviews)
92

Critiques de Ricardo Garcia

RO
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Richard O.
Cave Creek, AZ
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
sss
sss
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/05/2020 10:24 AM

Thank you for the SSS review.

Super Speedy Service?  Such Special Service?  Simply Spectacular Service?

We'll take them all, thank you.

Michael SSSouthern
SSService Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
ES
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Erwin S.
Gilbert, AZ
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ricardo Garcio is my go to Service Advisor at Earnhardt Hyundai North Scottdale
I recently took my Hyundai Sonata for service at Earnhardt Hyundai North Scottsdale. Ricardo took great care of my vehicle as always and kept me updated throughout the process. Ricardo provided me with exemplary customer service, giving me correct and complete information and focusing on educating and counseling me to make the right choice rather than hard selling. He exceeded my expectations by going an extra mile to my delight. Thank you, Ricardo! Very much appreciated!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/30/2020 04:05 PM

Thank you Erwin for the wonderful review and recommendation for Ricardo Garcia your advisor.

We've come a long way together and we have been very happy to be your Hyundai dealership.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Sonatas to come.

Stay safe.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
EZ
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Elana Z.
Phoenix, AZ
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Efficient and respectful
As always I felt valued and respected when getting my car serviced during this crazy time!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/24/2020 10:36 AM

Thank you Elana for the wonderful review.

These are some crazy times.  We are glad to be here for you and your Hyundai dealer and we look forward to seeing you again next visit and we ALL hope things have calmed considerably by then.

Stay safe.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Client vérifié
Phoenix, AZ
2015 Hyundai Genesis Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil change
Great service Friendly and completed on time
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/23/2020 02:30 PM

Thank you for the excellent review.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
UC
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Umberto C.
Scottsdale, AZ
2007 Hyundai Veracruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Earnhardt Hyundai North Scottsdale Rocks!!!
Thank you Michael (Southern) and Ricardo (Garcia),
in 10 years you have always exceeded my expectations, this is an amazing record!
Very impressive how you cared to keep me safe during Covid-19, sanitizing the car and even the pen you gave me to sign... that was the cherry on top!
Great service, thank you again!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/23/2020 02:34 PM

Oh Umberto, thank you so, so much.

It has been our absolute pleasure to be your dealer these many, many, years now.  Always great to see you.  These times are challenging, but we're always here for you.  Here's to all of us hoping things will be mostly settled down by your next visit and we'll look forward to seeing you then.

Michael Southern
Service Manager

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Ricardo Garcia
BM
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Bruce M.
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always professional
Ricardo did a great job as always in getting vehicle repaired and making appropriate recommendations. I have complete trust in him, Earnhardt, and Hyundai
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/23/2020 11:17 AM

Thank you Bruce for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Stay safe.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
PM
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Paul M.
Scottsdale, AZ
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thank You Ricardo !
Appreciated Ricardo’s responsiveness and attention from the time I placed the appointment to retrieving the car after servicing. This is my family’s 5th consecutive Hyundai ( also 2 Genesis models ) over the years so we’re obviously fans of the dealership and employees like Ricardo . Again, sincere thanks for a job well done !
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/23/2020 08:16 AM

Thank you Paul for the wonderful review for Ricardo and for your loyalty over the years.

We are very happy to be your Hyundai *and Genesis dealer and we look forward to being here for you for all the years, miles, and vehicles to come.

Stay safe.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
AS
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Ann S.
Scottsdale, AZ
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Review
During these trying times, Ricardo went the extra mile with courtesy & professionalism. I was very impressed by how Ricardo guided me through the new procedures (as a result of Covid-19). I was very happy with my service & experience at Earnhardt Hyundai.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/22/2020 01:35 PM

Thank you Ann for the wonderful review.

These are challenging times for all of us.  We're glad Ricardo was able to make it all just a little bit easier and we hope by your next visit everything will be calmer.  We'll still be here if they aren't and we look forward to being here for you whenever you need us.

Stay safe.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
JS
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Joseph S.
Phoenix, AZ
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, quick & easy
Mr. Garcia and service made my appointment friendly, quick & easy in a clean, professional Hyundai dealership. Thank you
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/22/2020 01:33 PM

Thank you Joseph for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
ST
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Schultz T.
Scottsdale, AZ
2011 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great quick service
I brought my car in at 8:30 and all was done.....including alignment by 1pm.....Ricardo did a great job of keeping me informed about what was wrong and what service needed to be done.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/17/2020 01:45 PM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Client vérifié
Phoenix, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great work
Always great work!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/16/2020 08:08 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
PA
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Patrick A.
Scottsdale, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Needed tires..Bought three get one free special..better price than Discount tire..Truth!
Bought tires..in and out in 1.5 hrs..service advisor Ricardo did a great job and wiped everything off, even the handle on my car..excellent attitude and service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/14/2020 01:26 PM

Thank you Patrick for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
RB
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Robert B.
Phoenix, AZ
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
The service was great. Ricardo is always so courteous, helpful and accommodating. I came in for an oil change and was told it would be around 45 minutes. It wasn’t even 15 minutes and Ricardo told me my car was done. Excellent customer service.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/08/2020 12:01 PM

Thank you Robert for the wonderful review and recommendation for Ricardo Garica your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
KN
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Kallabat N.
Scottsdale, AZ
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Always good customer service friendly and very professional
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/02/2020 07:45 AM

Thank you Kallabat for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
GS
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Gerald S.
Scottsdale, AZ
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service on 2020 Palisade
Great team service department is the best I have ever used!
Mike Southern an Ricardo Garcia are really on top of things.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/24/2020 07:51 AM

Thank you Gerald for the wonderful review and recommendation.

We have been very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
Client vérifié
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I appreciate being warmly welcomed and remembered.
Every appointment with Hyundai has been handled promptly and finished to my complete satisfaction. Ricardo Garcia is a delightful gentleman who takes the time to answer questions, help with a problem, or explain any of the features I have trouble mastering.
I thought that I had made this last service appointment online but it did not appear on the schedule when I arrived. Ricardo could not have been more understanding and helpful. He realized I was trying to get the longer 30,000 mile service done over my Spring Break and immediately said he’d take care of it. My service was completed with alacrity and care and the next time I will schedule directly with Ricardo.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/13/2020 11:01 AM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are very lucky to have him on our team and we're glad you've enjoyed working with him.  We're here for you whenever you need us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
PS
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Peter S.
Phoenix, AZ
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The employees!!
I return this this dealership because I am confident they will do their best for my needs.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/10/2020 08:19 AM

Thank you Peter, we ARE here for you!

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
RM
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Raymond M.
Scottsdale, AZ
2011 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service.
Our advocate Ricardo has given us excellent service every time we service the car. He makes sure that I have transportation to and from home, that the car is clean before I pick it up. He lets us know immediately if anything out of the ordinary. It is a pleasure to work with him.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/25/2020 09:02 AM

Thank you Raymond for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
JN
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John N.
Scottsdale, AZ
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Everyone provided exceptional care and service!!
Our Service Advisor, Ricardo Garcia, provided courteous and excellent attention to our needs and conveyed the necessary repairs that would be required. Ricardo's professionalism was exemplary!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/25/2020 08:52 AM

Thank you John for the fantastic review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
NT
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Neil T.
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
engine /turbo replacement
1000% satisfied. Ricardo took care of the repairs in record time. He made sure I was updated thru the process.
I have told several friends and other folks the extrodinary care and customer service that I experienced.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/18/2020 03:30 PM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

1000% is always our goal and we're glad we were able to help get you through these big repairs.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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