avatar

Ricardo Garcia

Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1198 reviews)
92

Client vérifié
Phoenix, AZ
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
n/a
n/a
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/16/2017 01:21 PM

Thank you for the 5-star review.

n/a
n/a

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JP
gravatar
Judith P.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service!
Couldn't be happier with the service and respected shown to my assistant.. Way to go Hyundai!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/16/2017 12:02 PM

Way to go Judith!

Thank you for choosing us and for the wonderful review.  It is 100% our pleasure to be your dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My service advisor is great. His name is Ricardo Garcia.
See above comment.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/12/2017 11:18 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Very courtesy and timely service. Waiting room comfortable and pleasant
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/10/2017 01:20 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AC
gravatar
Alisha C.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied Customer
Ricardo is one of the reasons I keep coming back to the Hyundai Scottsdale location. He is knowledgeable on the care of my car.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/09/2017 03:48 PM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

GB
gravatar
Gabrielle B.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
yes
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/09/2017 01:00 PM

Thank you for the great review.

We look forward to serving you again,

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PM
gravatar
Phillip M.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service with Style
Earnhardt Hyundai have the best service department in the industry. They rock so you can roll!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/09/2017 12:59 PM

Thank you for the rocking review!

We have been very happy being your Hyundai dealer these many years and miles and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

WL
gravatar
Walter L.
Cave Creek, AZ
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service Writer, but Cost of Repairs a Total Rip Off!
Service writer was GREAT. Very detailed, professional and courteous. Did not have parts need in stock and I would have had to loose the use of my vehicle for yet another day. I shopped on the Internet and found a local window motor repair specialty shop who got me in the same day and the repair has a lifetime warranty and the cost was 48% lower than the Dealership. I has other items that needed to be addressed as routine service items as well as rear brakes. Hyundai estimate was in excess of $800.00 and this past Sunday I went to Firestone at the Luke Air Force Base and had the brakes and other items taken care of for just a little over $500.00; a savings of 38% over the Dealership prices. Bottom line, unless it a warranty item or a recall item DO NOT go to a Car Dealership. I do not think that it is just Hyudai that is ripping people off, but probably most Dealerships.
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/12/2017 09:50 AM

Thank you for taking the time to share your impressions, we're glad your service writer Ricardo was professional and courteous during your visit.

Our owners have the right to expect only Hyundai Genuine Parts are installed by our dealership.  Use of parts not purchased directly from Hyundai for the repair of our vehicles may negatively affect the vehicle's safety and operation.  As a Hyundai dealer, we only install Hyundai approved original equipment parts to protect our customers.

It has always been the case that someone, somewhere, will do a job cheaper, especially if using "alternative" parts and fluids.

We did not invent the saying that you get what you pay for, but we have been on the correcting end of work done by others often enough to know that the saying has merit.

There is undoubtably additional value in having the correct parts and fluids used on your vehicle, ensuring your safety and protecting your investment. 

Despite your comments neither manufacturers nor dealerships are in the business of 'ripping people off.'  The service technicians who have dedicated themselves to one manufacturer are committed to being the most knowledgable, best trained, and most competent technicians to have working on your car. 

There will always be cheaper, our customers prefer correct.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Consistently Great
My service experience was prompt and thorough.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/08/2017 09:46 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Fountain Hills, AZ
2011 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great service
on time and on the money
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/04/2017 04:28 PM

Thank you for the 5-star review.

We are happy to be your Hybrid dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SA
gravatar
Shannon A.
Cave Creek, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
fine
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 05/01/2017 02:52 PM

Thank you for the 5-star review.

We are happy to be your dealership and we'll look forward to seeing you and your Azera again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DR
gravatar
Debra R.
Scottsdale, AZ
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2017
client vérifiéVérifié Client
Catégorie : Service
Excellent resolution to my concern
Michael Southern followed up right away with me and has resolved my issue. I want Ricardo Garcia to get a 5 star review for his customer service. They have went above and beyond to keep me as a customer and I am impressed.
Recommandé
Employés avec lesquels vous avez travaillé

DR
gravatar
Debra R.
Scottsdale, AZ
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2017
client vérifiéVérifié Client
Catégorie : Service
Excellent resolution to my concern
Michael Southern followed up right away with me and has resolved my issue. I want Ricardo Garcia to get a 5 star review for his customer service. They have went above and beyond to keep me as a customer and I am impressed.
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/28/2017
Type de service : Maintenance
Catégorie : Service
Awful customer service for a low tire
Brought car in due to low tire, they filled it up with air, didn't look at it, there was a nail in the tread, had to bring back next day due to it being flat, since they didn't look at it day before I had to replace tire for $101 due to sidewall being damaged instead of a nominal tire repair job. If I would have went to local auto repair shop I passed on the way, this would not have happened.
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/29/2017 08:55 AM

We are sorry about your tire.

Flat tires always seem to happen at the worst times.  If we had noted a significant disparity in the amount of air in any of your tires we would have certainly advised you to leave the vehicle and inspected it further.

In the future, Hyundai roadside assistance is available 24 hours a day, 7 days a week.  So if you ever do have a flat tire let them bring your vehicle in for you so you are not forced to drive on it.

We strive to provide excellent customer service and we do wish we could have helped you not drive on your tire until it was no longer repairable.  Please use roadside assistance if you have a future incident of this nature.

Michael Southern
Service Manager


Service Department de Earnhardt Hyundai North Scottsdale a répondu le 05/01/2017 10:04 AM

We do apologize for the initial difficulties you experienced at Earnhardt Hyundai North Scottsdale, but I’m glad to hear that things have been smoothed over by Michael and Ricardo. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PB
gravatar
Perry B.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tucson Service
Service was expensive (timing belt and 60,000) but good.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/27/2017 09:55 AM

Thank you for the 5-star review.

We know having your 60,000 mile service and Timing Belt done at the same time is an expensive service, but is the very best first step in making sure your Tucson goes for another 10 years and 60,000 miles and we look forward to helping with all the smaller services along the way.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PB
gravatar
Philip B.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service, nice people, convenient location.
Brought my car in just before the 10-year, 100,000 mile power train warranty was about to expire. They did full service on the car, including about $800 covered under the warranty. Car was ready early. Ricardo explained what was needed, and they did the work faster than originally promised.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/27/2017 08:04 AM

Thank you for the great review.

We hope to help you keep your Azera going for another 10 years and 100,000 miles as well.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JD
gravatar
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best service department ever!
They take great care of my car. . . . and me!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/26/2017 04:03 PM

Best customers ever!

Thank you for the wonderful review, your recommendation means the world to us and we really appreciate the post.  We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

NR
gravatar
Neil R.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
This is my fifth Hyuandai and I have never been disappointed with the great service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/26/2017 01:27 PM

Thank you Neil, we love your loyalty.

It has been our pleasure to be your dealer and we look forward to serving you for many years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JW
gravatar
James W.
Scottsdale, AZ
2013 Hyundai Elantra Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Best
It is always my pleasure to return for service.
I am treated very well & I like coming to do what has to be done.
Thanks, Jd
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/26/2017 01:03 PM

Thank you for the great review JD.

We are glad to be your dealership and we look forward to seeing you and your Coupe again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

LZ
gravatar
Lisa Z.
Paradise Valley, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The service manager was very nice & the drivers. The labor was too expensive.
Yes
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/25/2017 07:58 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.  We do work hard to keep our pricing competive and the work done this visit was very comprehensive in nature but in the end it was done at less the going market rate.  We are happy to review any charges for work we do and please ask us if you have any questions next time.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great people
Your front office people are always happy to see u and get u set up for service immediately
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/24/2017 04:01 PM

Great customers!

Thank you for the wonderful review, we are happy to be your dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.