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NORM ROSEN

Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1373 reviews)
74

MS
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Michael S.
Prescott, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
very efficient, and customer focused
Norm, did a great job and even after finding out my light issue was not the light but a wiring problem, he got me a rental car quickly so I could go back to Prescott and come back the next day.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/26/2018 10:40 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

It means a lot to us that you come to us from Prescott for your Genesis service and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Fountain Hills, AZ
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
People
People and communication
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:55 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
.
.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:54 AM

Thank you for the 5-star review.

.
.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

LP
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Laura P.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Team Has My Back!
A little over a week ago I got my oil changed, tires rotated, and a new battery all for $42! Luckily my battery was under warranty, so I got a new battery completely for free. I did not plan to getting a new battery during that appointment, but the Hyundai team checked my battery and realized I needed a new one asap and went ahead and installed it. It was such relief to know the Hyundai team is looking out for me and my vehicle. I plan on never going anywhere else for my car needs.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/19/2018 04:10 PM

Oh Boy!  What a lucky break to catch that battery while you were here - there is never a good time for a dead battery and we're glad we found it before it left you stranded.

Our Car Care Express service does oil changes and more while you wait and we'll even test the battery with our complimentary multi-point inspection.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DW
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Denise W.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
Norm always is willing to help with any issue I may be having with my Elantra, which is a rare occurrence. The waiting area is welcoming and comfortable. Love taking my car in.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/16/2018 09:43 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RL
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Randy L.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I was having some transmission issues and brought my Sonata in to be checked. I was afraid of having a sizable bill and was happy to hear it was an unusual problem, but one covered under warranty. Norm was awesome. Earnhardt provided me a ride home and picked me up four hours later. Everyone was very friendly and professional.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/16/2018 01:59 PM

Thank you for the awesome review.

We glad Norm was able to deliver top-notch service and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JC
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James C.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
OLF/Tire rotation
Prompt excellent service.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/15/2018 10:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AP
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Arthur P.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
All good
Fast friendly and attentive
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/15/2018 10:02 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PO
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Peter O.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service!
Easy appointment set up. Completed ontime with great service!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/14/2018 12:18 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

PK
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Padmakar K.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
fantastic
exceptional service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/13/2018 01:58 PM

Thank you Padi.

It is our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Cave Creek, AZ
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
genesis service
Always a pleasure to service car - people are courteous and efficient.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/13/2018 01:59 PM

Thank you for the excellent review.

We are happy to be your Genesis dealer and we look forward to seeing you and your Coupe again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Earnhardt Service
The atmosphere in the building is one of quiet effectiveness. Everyone seems committed to their job and to make the customers or potential customers satisfied.

Great company!!!!!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/12/2018 03:30 PM

Thank you for the wonderful review.

It has been our pleasure to be your dealer and we look forward to being here for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DI
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David I.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Prompt service, exceptionally professional. Plus they detailed my car as an added bonus!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/13/2018 08:07 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/13/2018 08:07 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MC
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Mark C.
Phoenix, AZ
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Review
Good job.....
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/12/2018 07:54 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RG
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Richard G.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleasant Car Buying Experience
Great salesman - very helpful and informative yet no pressure! Terrific!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/10/2018 08:37 AM

Thank you for the great review and we hope you enjoy your new Tucson as much as you enjoyed the Elantra.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

NG
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Nancy G.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best auto service center in Scottsdale
I just love having to come in for an oil change and other service for my car because everyone is so professional, friendly, and the nibbles available are scrumptious! All in all, a great experience. Thanks Earnhardt!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/09/2018 10:48 AM

Thank you for the wonderful review.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Thank you Nancy.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RH
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Robert H.
Fountain Hills, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Visit
Replaced a part under warranty - done on time and with friendly treatment
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/08/2018 01:43 PM

Thank you for the great review.

We are happy to be your Azera dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BM
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Barbara M.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
quick response
I had a very busy day. I was able to drop the car off and get on my way quickly. Barely a blip in my day. Thanks!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/08/2018 01:21 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DH
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David H.
Fountain Hills, AZ
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT SERVICE
Very friendly and prompt service.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/07/2018 09:51 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.