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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(3337 reviews)
53

Critiques de MARIO MACIAS

CC
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Charles C.
Florence, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service review
Great service!!
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/15/2019 03:02 PM

Charles,
Thank you for your response. We appreciate you and your business. We look forward to helping you again. 

Have a great day,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Chandler, AZ
2014 Hyundai Tucson
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Tucson Owner
Nice people who perform average work.
Non recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 07/17/2019 02:22 PM

Good afternoon.  I apologize that we did not meet your expectations.  I have left you a couple voicemails in hopes to speak with you regarding your visit.  Please give me a call or respond to this reply so that we may resolve any concerns.  I hope to hear from you.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 07/18/2019 09:28 AM

It was super nice speaking with you this morning.  Now, you have my card please do not hesitate to call me or stop in when you are here.  Thanks for agreeing to rescore Mario.  We truly appreciate it.  Drive careful and we will see you next time.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
RH
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Richard H.
Chandler, AZ
2015 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Battery
Replacement of battery was completed in a short time while I waited.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/15/2019 02:31 PM

Richard,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
SM
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Sydney M.
Gilbert, AZ
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
Mario was my service tech and he was very knowledgeable, helpful and was very kind. He let me know how long it was going to be and offered a shuttle if I needed one. I haven't had a service experience like this before and definitely will be coming back to see him at San Tan Hyundai. Thank you!
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/12/2019 04:26 PM

Sydney,
Thank you so much for taking the time to recognize Mario. We appreciate you and your business. We are here if you need anything! Have a great weekend.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
TC
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Traca C.
Apache Junction, AZ
2010 Hyundai Genesis Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
The team is always great at San Tan Hyundai. Mario was great, he is an asset to the service team.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/12/2019 04:25 PM

Traca,
Thank you for your response. We agree, Mario is one of a kind! We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
RB
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Robert B.
Chandler, AZ
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Peggy Bethell
My wife has always taken her Santa Fe to San Tan Hyundai and has been happy. She has finally found a service rep she really likes. Mario Macias has been great. Mario makes sure your happy and everything is done right.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/12/2019 04:22 PM

Robert,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Have a great day,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
DL
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Debra L.
Sun Lakes, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly people
Take good care of my car
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/12/2019 04:12 PM

Debra,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
DA
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Dale A.
Chandler, AZ
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Mario is the best.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/12/2019 03:42 PM

Dale,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
SH
gravatar
Susan H.
Oklahoma
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast excellent service
Service was excellent. I did have a lot of time. I was in and out in no time.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/12/2019 03:25 PM

Susan,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
SE
gravatar
Susan E.
Mesa, AZ
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Polite attentive
Great
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/11/2019 01:45 PM

Susan,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
BS
gravatar
Brad S.
Sun Lakes, AZ
2015 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional Service
Consistent service by all the staff.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/11/2019 12:30 PM

Brad,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
DB
gravatar
Doris B.
Mesa, AZ
2009 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The prompt and friendly service.
You have earned your 5 star again with what we have settled on. The service there is always friendly and it was really prompt with out a lot of delays. Your people are always helpful and with a smile on their faces.
The only problem was that the battery that was to be installed was not in stock. That was not a problem and I still gave you a 5 star.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/11/2019 12:24 PM

Doris,
Thank you for your response. We appreciate you and your continued loyalty. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
LH
gravatar
Larry H.
Gilbert, AZ
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
awesome service
Great service. My advisorMario, greeted me and discussed what i was in for. Mario was very professional and kept me abreast of what was going on,
My car was completed promptly.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/10/2019 03:55 PM

Larry,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Chandler, AZ
2016 Hyundai Accent
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/10/2019
client vérifiéVérifié Client
Catégorie : Service
Communication appreciated
I had a concern and several people reached out to try to address it - I appreciate their communication!
Recommandé
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
JB
gravatar
James B.
Eloy, AZ
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Jimmy B
The product, Service, ( Mario) , very consistent, very professional!
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/10/2019 01:19 PM

James,
Thank you for you response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Phoenix, AZ
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistently great and fast service
Prompt efficient and thorough. San Tan Hyundai is worth the longer drive for us. Mario is the best.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/09/2019 03:27 PM

Thank you for your wonderful response.  We appreciate sacrificing to come to our location! We appreciate you and your business. We are here if you need anything. Have a wonderful day!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
RM
gravatar
Ramon M.
Chandler, AZ
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service!. Thank you Mario Macias!
Mr. Macias provided me a great service. He is a real expert!
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/09/2019 03:24 PM

Ramon,
Thank you for your response. We appreciate you taking the time to recognize Mario! We are here if you need anything. Have a great day.

Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Mesa, AZ
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and people.
You always check our Hyundai and make sure it is OK for my trips etc.
Recommandé
Cara M. de San Tan Hyundai a répondu le 07/09/2019 03:22 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
RL
gravatar
Robert L.
San Tan Vly, AZ
2008 Hyundai Elantra
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/05/2019
client vérifiéVérifié Client
Catégorie : Service
Excessive cost of repair-RESCORE
After a useful discussion with Robert Bullard at San Tan Hyundai, I've decided to give their service dept another opportunity to service my car. I must express that, although the original quote for the belt replacement was excessive and would have been adjusted downward, the fact that seeing that to continue driving the car might have been risky, they did nothing to accommodate me and replace the belts while the car was already in the shop. I had to scramble about finding someone to do the work as soon as possible during the busy hoiiday time.
Non recommandé
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
GD
gravatar
Giovanni D.
Chandler, AZ
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/20/2019
client vérifiéVérifié Client
Catégorie : Service
Re-score
Original issue corrected, made every effort to ensure satisfaction
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/05/2019
Type de service : Repair
Catégorie : Service
Bulb repair repear visit necessary
Had to make 2nd appt cuz bulb still not working
Non recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 07/05/2019 03:35 PM

Good afternoon.  I apologize that we did not meet your expectation.  I left you a voice mail in a moment ago.  Please give me a call or reply so we can address your concern.  Thank you and have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 07/08/2019 10:22 AM

Good morning.  Thank you for returning my call.  I confirmed the appointment for the 12th and I am sending out a voucher for a free oil change for the inconvenience.  It is possible there may be an issue with the socket or possibly just a bad bulb.  Either way, the repair should be under warranty for you.  I appreciate your willingness to rescore Mario.  We will see you soon.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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