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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(3337 reviews)
53

Critiques de MARIO MACIAS

EA
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Elsie A.
Queen Creek, AZ
2010 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service is excellent, exemplified by Service Advisor, Mario Macias
The battery on my Elantra died this past Sunday. I left a v/m for Service Advisor Mario Macias (since I didn't want to totally catch him by surprise when I showed up first thing Monday am, Aug. 19th). I arrived at 7 a.m. on Monday (a very busy day for service) without an appointment. Mario was extremely accommodating, as always, & had me finished at the dealership in less than one hour. As always, Mario provided excellent service with a smile. Kudos to Mario.
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 05:29 PM

Elsie,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
WG
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Willard G.
Tempe, AZ
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always Top Notch Service
My QL Advisor, Mario Macias, always has my best interests at heart. He recommends service intervals that are needed and also makes sure I'm aware of what needs to done and when. The service experience at San Tan Hyundai is great. I'm aware of the time it takes, I'm always aware of what needs to be done and what was completed. San Tan service always meet or exceed the time they tell me it will take to complete the service. San Tan Hyundai has provided top-notch service from day one of owning my Hyundai. I highly recommend the service department.
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/23/2019 05:21 PM

Willard,
Thank you so much for your wonderful review. We appreciate the time you took to recognize Mario. We appreciate you and your continued loyalty. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
VV
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Vanessa V.
Chandler, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Work
Super fast and great
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 04:33 PM

Vanessa,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards.
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
NA
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Neil A.
Queen Creek, AZ
2012 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2019
client vérifiéVérifié Client
Catégorie : Service
Restore service appointment
The problems I experienced were with the timing of the service. As far as the particular care provided by Mario, it was outstanding. He was very personal and professional in his dealings with me.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/21/2019
Type de service : Maintenance
Catégorie : Service
Didn’t get requested service performed.
When I did my on-line service appointment I took the first time available, which was 1:15pm. But when I checked in I was told that two of the services couldn’t be performed because they were too busy, and that I should schedule those for mornings. This was the second straight visit that I couldn’t get my A/C checked. How was I too know?
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/21/2019 04:13 PM

Good afternoon.  I apologize for not meeting your expectations.  I left you a voicemail.  Can you give me a call at your convenience so we can resolve your concern.  At the least, we should have called you earlier that morning to address the time issue.  I look forward to speaking with you so we can get this taken care of.  Have a great evening.

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/23/2019 01:16 PM

Thank you for taking the time to call me.  As we discussed, you call me when you are ready to bring the vehicle in for us to diagnose the air conditioning.  I will perform the diagnosis at no charge to you and I will personally set up the time to bring it in.  I appreciate your willingness to rescore Mario and I look forward to seeing you soon.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Glenda S.
Gilbert, AZ
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department
As always, we were treated great for our 30,000 mile check up. Service was prompt and efficient and Mario texted me with what he found prior to performing the work. We wouldn’t go anywhere else. This place is the best!
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 04:10 PM

Glenda,
Thank you for your response and for recognizing Mario. We appreciate you and your continued business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
AR
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Anne R.
Chandler, AZ
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Why go anywhere else?
As with my first 2015 sonata which was kept running great for 135,000 miles, my new one will always be cared for by Mario Macias and the service team at San Tan Hyundai.
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 04:09 PM

Anne,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
TB
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Thomas B.
Gilbert, AZ
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality Dealership
San Tan Hyundai is probably the best auto dealership I have ever encountered. From the low pressure sales staff to very competent service staff (my rep is Mario Macias) I have only great things to say about San Tan Hyundai. Great job folks!
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 04:03 PM

Thomas,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Mesa, AZ
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Always appreciate the excellent service I receive when I take my car to San Tan Hyundai!
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 01:51 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
BF
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Bruce F.
Chandler, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They are busy because they're good, but still provide personal service
I can see how they could change some things to make it easier for the employees, but they haven't. Instead, they are focused on making the visit easy and pleasant for the customers.
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 01:24 PM

Bruce,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
DY
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Destiny Y.
Queen Creek, AZ
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love Hyundai!
I’ve had a Santa Fe, Tucson and now Kona. I absolutely love Hyundai’s!! Am a loyal customer for life!
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/21/2019 01:19 PM

Destiny,
Thank you for your response. We appreciate you and your continued loyalty. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Queen Creek, AZ
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great communication from Mario!
San Tan Hyundai's system and service staff make it easy to coordinate drop off and pick up of my car for maintenance. Their system also makes it easy to approve any additional service that is found to be needed. I recommend this dealership and love my Kona!
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:55 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
DA
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Dorothy A.
Chandler, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service...
After 4 Hyundai's and all bought though this dealership...I think this says it all!
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:55 AM

Good morning. Thank you for responding to our survey with the excellent comments. We truly appreciate it and are so glad that you are part of the San Tan Hyundai family.  We look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
DS
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Donald S.
Mesa, AZ
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service visit
The people
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:52 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.  ;)

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Gilbert, AZ
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service With a Smile
Always the best service at San Tan Hyundai!
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:50 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
BA
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Bernice A.
Queen Creek, AZ
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
I always have a good experience buying a new car at Hyundai. I would definitely recommend to family and friends.
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:45 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
MD
gravatar
Michael D.
Mesa, AZ
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service!
I came in for an oil change where my customer service representative, Mario, told me how long it would take, so I knew what to expect while waiting in their comfortable lounge section. They ultimately accomplished the task in a shorter time that they had initially told me, so I’m very satisfied with the service.
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:44 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Gilbert, AZ
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Mario is the best
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:43 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Chandler, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
San Tan Hyundai Service Dept. is great!
Another great visit at SanTan Hyundai Service Department!
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 08/18/2019 06:40 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
SS
gravatar
Samuel S.
Mesa, AZ
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service as it should be.
Service was on time and complete.
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/16/2019 05:28 PM

Samuel,
Thank you for your response. We appreciate you and your  business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
GD
gravatar
Guy D.
Mesa, AZ
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Experience
Did a great job.
Recommandé
Cara M. de San Tan Hyundai a répondu le 08/16/2019 05:27 PM

Guy,
Thank you for your response. We are here if you need anything!

Have a great weekend,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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