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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(3337 reviews)
53

Critiques de MARIO MACIAS

RT
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Rodney T.
Chandler, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Recent Service Appointment
Service advisor was great. He answered all of my questions and kept me informed of the service status.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/26/2020 11:46 AM

Rodney,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Gilbert, AZ
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Good communication, friendly and they always return a clean car when they are done.
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 05/22/2020 01:41 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great Memorial Day weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Gilbert, AZ
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oo
Oop
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/21/2020 01:37 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Queen Creek, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service as always. Mario is excellent as a service advisor. Highly recommend
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/20/2020 12:20 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
BR
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Barry R.
Mesa, AZ
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always quality service
Mario always is there and makes you feel like you are the most valued customer even if it’s just an oil change.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/20/2020 08:41 AM

Barry,
Thank you for your wonderful response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
RR
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Richard R.
Mesa, AZ
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Easy
Fast and easy with focus on good customer service
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/19/2020 02:46 PM

Richard,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Queen Creek, AZ
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service department
They are very thorough, efficient, and fairly priced.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/19/2020 02:18 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Gilbert, AZ
2019 Hyundai Santa Fe Xl
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!!!
This is my third car I've purchased from San Tan Hyundai. Have always serviced my SUV's there. My service rep Mario Macias is the best!! Very friendly and professional. Great service every visit!!
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/19/2020 02:10 PM

Thank you for your response. We appreciate you taking the time to recognize Mario. We appreciate your loyalty. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
MM
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Melissa M.
Queen Creek, AZ
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick Service
Mario is great!
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/19/2020 09:20 AM

Melissa,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
ES
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Elaine S.
Sun Lakes, AZ
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Excellent service in a timely manner
Mario is wonderful to work with
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/18/2020 08:04 AM

Elaine,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
TO
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Trudy O.
Mesa, AZ
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
Every time I service my car I have been greeted by friendly, helpful, and professional employees. The wait while my car is being serviced has always been reasonable.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/15/2020 01:12 PM

Trudy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Chandler, AZ
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mario Macias
Your service man Mario does a great job. Gets me in and out and is always pleasant.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/15/2020 09:45 AM

Robert,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
AH
gravatar
Allen H.
Gilbert, AZ
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
General Service
Service & Service Rep - Fast, efficient, courteous service. 7:30 appointment, vehicle was finished within 45 minutes and I was on my way.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/15/2020 09:44 AM

Allen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
JM
gravatar
Joseph M.
Chandler, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Something to consider !
I came in to get a headlamp replaced ! I asked about the charge to install it and was told $19.99. Now I realize that the dealership needs to make a profit but consider this --- if the tech knows what they are doing, the job on my car could take as little as 2-3 minutes ! ! Now that charge seems just a bit out of line. Perhaps if the fee was the same price but by the hour with say a minimum of $6.00 that would be fair. If I were capable of doing the job myself I would have jumped right on it but I have problems with my hands and don't feel that I could be sure of doing what was needed. We have dealt with the Earnhardt dealerships since the early 80's and have purchased at least 15 cars over that time frame so we are not newbies. Sometimes it's the little things that really count !
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 05/15/2020 11:44 AM

Good morning.  Thank you for responding to our survey.  I understand your feedback; however, there are several other things to be considered.  You and I imagine the work once we are at the car and started.  A technician only gets paid for what he does.  For him, he goes to his computer terminal and requests his next job.  He pulls the job and reads what he is to perform, in this case replace a headlamp bulb.  He goes to key board to pull the key then goes to the lot to find the car.  He brings the car to his bay and requests parts through his terminal.  While he is waiting and prepares by getting his tools.  He goes to the parts department to get the part then returns to his bay.  He does the necessary steps to replace the bulb.  In your case, the procedure shows to disconnect the negative battery cable and remove the bumper cover to access the headlamp assembly.  After he completes the repair, he types in his comments into the computer to print on your invoice.  He puts away his tools and he parks the car.  In regards to pricing, we discount his normal labor charges to stay competitive with the local market.  I hope this makes sense but if not you are always welcome to give me a call so we can discuss it further.  Thank you for being part of the Earnhardt family and we look forward to seeing you next time.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
BS
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Byron S.
Gilbert, AZ
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick service
I made an appointment on line but when I arrived Marco could not find it but that did not stop him .
He fit me in for my service straight away and I mentioned that I had another problem , that the hood struts were not holding the hood up for more than one minute then collapsing. I was waiting in reception less than an hour and he came and told me the service was done AND my struts had been replaced, that’s quick service. Thanks Mario.
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/14/2020 11:42 AM

Byron,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Chandler, AZ
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil & Lube with Filter Change
Went in for standard scheduled service. Mario was great as usual. I was out of there in less than 30 minutes
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/14/2020 08:57 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Gilbert, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service review
Everything went OK
Mario as usual was very kind and helpful
The car was ready in less than an hour
See you in the next service
Formosa Pardo
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/14/2020 08:54 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
HK
gravatar
Harry K.
Queen Creek, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
One phone call and everything was handled
Our Salesman, Todd, set us on the right track. Our service rep was on the ball
Recommandé
Cara M. de San Tan Hyundai a répondu le 05/04/2020 01:54 PM

Harry,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

 Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
BS
gravatar
Benji S.
Spokane, WA
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick and easy
Great service. Got me in and out quick. Much appreciated
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 05/04/2020 06:54 AM

Good morning.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Hava a great week and stay safe.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Client vérifié
Mesa, AZ
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service all around.
I am never disappointed with the service I receive. The service department staff are courteous and the servicing of my car is completed in a timely manner. The service advisor explains the work to done and is always willing to answer any questions I may have.
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 05/02/2020 10:42 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next visit.  Have a great weekend and stay safe.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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