MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

HH
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Harley H.
Alvarado, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/13/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mediocre
Went in for oil change and was told I would get a wash and a vacuum. Neither of those happened even after I left it overnight for these services.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 10/22/2016 01:46 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I apologize that we did not provide you with the complimentary wash and vacuum.  I can only assume it was missed due to the rain.  I assure you, that we make every effort to provide a complimentary wash and vacuum weather permitting.  We would be happy to wash and vacuum your vehicle at any time.  Simply stop by during normal business hours Monday thru Saturday and we will take care of you.  When you come in, please ask for JD so I can have the opportunity of meeting you.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

EH
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Eric H.
Burleson, TX
2015 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Excellent customer service friendly staff clean facility what is supposed to be done to your car is done in a timely manner
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 10/14/2016 05:53 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

MM
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Mirhet M.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great service
Service was super fast .
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 10/14/2016 05:56 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

AS
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Already mentioned on first page
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 10/11/2016 05:38 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

MM
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Marsha M.
Fort Worth, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/22/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Waited to long for loaner car
Need more help
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 09/23/2016 03:15 PM

We would like to thank you for taking the time to give us a review. I apologize it took long for a loaner vehicle, we will follow with you by phone in the next few days. In the meantime, please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LJ
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Laura J.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hiley Hyundai Burleson Is Still Good
I gave 5 stars because I didn't want them to fire anyone. The prices are average (a bit high). My service advisors -- men AND women -- have always been nice to me at this location.
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 09/15/2016 10:10 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

VO
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Victoria O.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department
Excellent
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 09/09/2016 09:08 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DH
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Dwaine H.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very informative and carrying
Thank you
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 09/06/2016 01:10 PM

We would like to thank you for taking the time to give us a review. If I could be of any assistance, please do not hesitate to call me.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

TO
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
this is confusing I don't know what you want.
Your service staff give me the feeling that they care about my car's safety and reliability .
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 09/02/2016 06:20 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I can be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Employés avec lesquels vous avez travaillé

CL
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Charlene L.
Sherwood, AR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Staff
The staff takes pride in meeting the customer's expectations.
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/31/2016 05:55 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MM
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Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/30/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Be cautious about purchasing a new Tucson
they have a known transmission problem that kept my 4 month old vehicle in the shop for 31 consecutive days! Yet Hyundai and the dealers continue to sell the vehicles....maybe the are thinking it will fix itself? This is not an honest or trustworthy company.
Non recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 09/01/2016 04:09 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sad to hear you are still experiencing problem with the shifting, I will follow up with by phone. 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
2012 Hyundai Genesis Co
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/24/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Part needed for a/c repair was not in stock, but came in within a day. Quick repair once in. Appreciate the multi-point inspection and having car cleaned as routine part of service with Hiley.
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/27/2016 03:17 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Joshua, TX
2013 Hyundai Santa Fe S
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Never use
Horrible service- customer satisfaction and prompt service is not priority!
Non recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/24/2016 03:51 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sorry to hear we did not provided the level of service you deserve. We will follow up with you by phone in the next few days.  Please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LB
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick as always
Always courteous. Cost about what I would pay at regular garage but I know it is hyundai approved
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/18/2016 09:02 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

GW
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G W.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly people
Helpful service personnel. Nice clean car after they completed service.
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/12/2016 06:30 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LL
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Linda L.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They make sure they understand what you want
excellent clarification, and work done
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/08/2016 09:46 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good job
All was done well in a reasonable time.
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 08/08/2016 09:44 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JB
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Jayakumar B.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good
Good
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 07/30/2016 01:35 PM

We would like to thank you for taking the time to give us a review. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JY
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Joseph Y.
Arlington, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I loved it.
Great smiles, free car wash and vacuum. Employees were really kind and friendly.
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 07/30/2016 01:33 PM

We would like to thank you for taking the time to give us a review. We appreciate your positive feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé

FL
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Fran L.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Knowledgeable and customer care
Best Hyundai service we have dealt with
Recommandé
Carlos F., Service Manager de Hiley Hyundai of Burleson a répondu le 07/22/2016 06:53 AM

We would like to thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employés avec lesquels vous avez travaillé
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