MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

AM
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Amy M.
Arlington, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Satisfactory Service
In for my 7500 mile service - the service was swift and the department rep was friendly even though I was a less than cheery, so a big thank you for that, and she was very knowledgeable.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/27/2017 12:33 PM

Good afternoon Amy.  I hope your day got my cheerful after your service.  

Welcome to the Hiley family.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JS
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James S.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Timely service.
The service department did a very good job and finished in a timely manner.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/27/2017 08:17 AM

Good morning James.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly
Willing to help the customer understand
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/25/2017 06:47 AM

Good morning Deborah.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DB
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David B.
Alvarado, TX
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT AND FRIENDLY SERVICE AGENTS
Always friendly, kind and courteous agents. Making sure everything is done to my satisfaction and according to the manufactures recommendation s.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/25/2017 06:46 AM

Good morning David.  Happy to hear everything was done to your satisfaction. 

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SM
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Sandra M.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Maintenance service
Excellent customer service by friendly employees in a timely manner.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/25/2017 06:44 AM

Good morning Sandra.  Thank you for the kind remarks.  We hope you had a great Thanksgiving holiday.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JK
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Jannie K.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Close to home
Very happy
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/20/2017 02:36 PM

Good afternoon Jannie.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent service
My car went in on time, was finished quickly and came out clean.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/18/2017 06:47 AM

Good morning.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Mary, in the service department is top notch. Mary always has a smile and keeps you update on the progress of your vehicle seevice.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/17/2017 10:28 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Your kind remarks are greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
A recall campain
Mary was awesome in keeping me posted on the cost & process as well as when it was complete and ready for pickup.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/16/2017 03:41 PM

Good evening.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JW
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Jasmine W.
Dallas, TX
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
No problems, great service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/14/2017 03:20 PM

Good afternoon Jasmine.  We appreciate you choosing Hiley Hyundai for your service needs. 

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LC
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Lisa C.
Whitney, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly staff
I bought my car from Hiley Hyundai and was very impressed with them so I drive 45 minutes to get my car serviced there
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/14/2017 07:38 AM

Good morning Lisa.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate you making the extra effort to drive 45 minutes to our dealership to allow us to be of service to you.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
Fast & Friendly
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/13/2017 01:01 PM

Good afternoon.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SC
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Sandra C.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service experience
Always a great experience. Mary does a great job and communicates perfectly leaving me extremely satisfied each visit.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/13/2017 01:13 PM

Good afternoon Sandra.   Thank you for the wonderful compliments.  We appreciate you trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary’s Customer service skills
Mary has great customer service skills
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/13/2017 01:14 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very thorough
Great service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/13/2017 09:33 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Great customers survive.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/10/2017 01:10 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LF
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Leopoldo F.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service and friendly staff
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/09/2017 12:25 PM

Good afternoon Leopoldo.  We appreciate the compliments.  
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2017
client vérifiéVérifié Client
Catégorie : Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recommandé
Employés avec lesquels vous avez travaillé

JM
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John M.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil change
Very polite and service was great
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/06/2017 06:58 AM

Good morning John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2017
client vérifiéVérifié Client
Catégorie : Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/05/2017
Type de service : Repair
Catégorie : Service
Traveling Captain
They need to work and their record keeping.
Non recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 11/06/2017 02:44 PM

Good afternoon Stephen.  It was a pleasure speaking with you.  I apologize for the misunderstanding.  After our conversation, I hope you have a better understanding.  

We appreciate you choosing Hiley Hyundai for your service needs and look forward to exceeding your expectations for many years to come.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.