MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

Client vérifié
Everman, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I like the way they care about customers. I got there for my car service and they did take my car in time !
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/26/2018 04:19 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LW
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Linda W.
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Helpful, friendly
Work done in a timely manner. Employee Mary helpful and friendly. My Car was clean.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 08:07 AM

Good morning Linda.  We appreciate you taking the time to complete our survey.  Thank you for choosing Hiley Hyundai for all your service needs.  

We look forward to providing friendly and timely service for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RA
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Raymond A.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary - service dept
Enjoyable everytime. Never concerned dealing with the service dept.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 08:05 AM

Good morning Raymond.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SW
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Sharon W.
Euless, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Mary greats me by name and is very knowledgeable and friendly. She keeps me updated of the process of my car to get me on my way. She is very professional and I always look forward to coming in. She is a great asset!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 08:04 AM

Good morning Sharon.  We appreciate the wonderful compliments and couldn't agree more.  Mary is truly a great asset!  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JC
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Joaquin C.
Venus, TX
2017 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great customer service
had a great experience and would recommend this dealership to family and friends
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 08:02 AM

Good morning Joaquin.  Thank you for taking the time to complete our survey.  We greatly appreciate the recommendation and look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MJ
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Mary J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people and the time it took to get done.
The people that work here are excellent and the work they perform is done in a timely manner.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 08:00 AM

Good morning Mary.  We appreciate the kind words.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

AG
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Amanda G.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department
I continue to come back to Hiley Hyundai of Burleson to get my car serviced because I can trust that they won't over charge me for services or create a problem to fix later on. Great customer service all around from the mechanics and Mary in the service department!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 07:57 AM

Good morning Amanda.  Thank you for choosing and trusting in Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KP
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Karen P.
Haltom City, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary is amazing!!
Mary makes the whole service experience excellent! I always make sure she will be there before I bring my little goopy in for ANYTHING
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 07:56 AM

Good morning Karen.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

TW
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Tonya W.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent CS
Excellent customer service from Mary. She was very knowledgeable regarding information provided to me. Great overall experience.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2018 07:44 AM

Good morning Tonya.  Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai for your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SD
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Steven D.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hiley Hyundai
Fast courteous service. Friendly staff and clean modern facility.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/21/2018 02:36 PM

Good afternoon Steven.  Always a pleasure to see you sir.  
Thank you for taking the time to complete our survey.  

We look forward to seeing you on your next visit. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JW
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Jasmine W.
Fort Worth, TX
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy Customer
This location always does a great job.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/19/2018 03:45 PM

Good afternoon Jasmine. I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RW
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Robby W.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary my service provider is awesome
Mary is awesome
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/18/2018 10:28 AM

Good morning Robby.  Thank you for taking the time to complete our survey and for the wonderful compliment to Mary. 

We appreciate you choosing and trusting in Hiley Hyundai for all your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MA
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Margaret A.
Mansfield, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Tucson
Convenient, where I purchased my Tucson, friendly, & efficient.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/15/2018 06:14 AM

Good morning Margaret.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Keene, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Literally my favorite place to go
I got my car in 2016, as a college student I was little scared about how I would be able to handle paying for it and managing maintenance, but with their great prices and great hours I can always count on them to keep me in a up to date safe car. They do a full check to let you know what you need done and the wait is always reasonable. I’ve never had a bad experience and I don’t plan on taking my car anywhere else anytime soon.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/15/2018 06:11 AM

Good morning.  We simply couldn't ask for more wonderful survey.  Thank you for taking the time to share your experience.  

We appreciate you choosing and trusting in Hiley Hyundai for all of your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

PB
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Patricia B.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly people
Very friendly staff
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/13/2018 12:49 PM

Good afternoon Patricia.  Thank you for the kind words.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

HL
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Henry L.
Burleson, TX
2013 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Friendly service advisors. Car returned when promised. Quality of work.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/13/2018 12:47 PM

Good afternoon Henry.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Mary,the service consultant is a pleasure to work with. I was kept informed on the progress of my vehicle service.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/09/2018 07:07 AM

Good morning.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai for your service needs. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Wesley Chapel, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice people
I was disappointed that right after I left the dealership, I had my passenger front tire blow out. I came back to the dealership bc I was told by Randy in finance that I had coverage on my tires. Apparently Randy doesn’t work there any more and I had to pay$200 for a new tire.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/07/2018 04:01 PM

Good evening.  I apologize if you were misled about your tire coverage.  You may still have the option to purchase a warranty on your existing wheels and tires if you are interested.  

That information can be obtained by calling our finance department.  

I appreciate you completing our survey and grading solely on the service advisor.  Please let me know if I may be of further assistance.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

AS
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Allen S.
Keene, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Very quick service. Very helpful. Car was spotless when i got it back.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/07/2018 03:58 PM

Good evening Allen.  Thank you for taking the time to complete our survey.  We appreciate you choosing Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SL
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Salim L.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
awesome job and best services
like the service and the lady mary on service dep. she always take care of me never push to much like other places they do u comfortable talk to her she tells what u need to do about ur carservices she ia very good thats why i always come because of her service thks
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/06/2018 10:40 AM

Good afternoon Salim.  We appreciate the wonderful compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.