MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Radio display promptly replaced
The used vehicle recently purchased had the radio screen out, but Hyundai was great in the service section for ordering the replacement under warranty and setting up a convenient date and time to swap the old and new with me. Thank you!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/16/2018 07:56 AM

Good morning. We appreciate the compliments. Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Speedy service
Love the speedy service and genuine concern for your vehicle.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/09/2018 08:17 AM

Good morning.  We do our best to make each and every client a priority.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

TK
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Theodis K.
Fort Worth, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2018
client vérifiéVérifié Client
Catégorie : Service
N/a
Great service in a timely manner
Recommandé
Employés avec lesquels vous avez travaillé

RB
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Richard B.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I would recommend taking your cat to Hiley Hyundai. They treated me with respect and the people were very polite and friendly.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/08/2018 03:19 PM

Good afternoon Richard.  We appreciate the wonderful recommendation.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fine job
Mary in the service department always is a pleasure.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/07/2018 02:01 PM

Good afternoon.  Thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

TK
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Theodis K.
Fort Worth, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2018
client vérifiéVérifié Client
Catégorie : Service
N/a
Great service in a timely manner
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/06/2018
Type de service : Maintenance
Catégorie : Service
N/a
N/a
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/07/2018 01:58 PM

Good afternoon Theodis.  My apologies that our service department was unavailable on Saturday.  We had suffered a power outage and were without power until later Saturday evening.  We were up and running this morning and suffered another power outage around 9am.  It has been a rough couple of days.  

I understand that you have spoken with Mary and we greatly appreciate your understanding.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JQ
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John Q.
Benbrook, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary's customer service is the reason why we have our vehicles serviced by Hyundai.
I want to thank Mary, our customer service representative, who always provides responsive, courteous, friendly customer service. Mary, is the reason we have our Hyundai and other vehicle which is not a Hyundai serviced at your dealership.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/06/2018 11:47 AM

Good afternoon John.  We appreciate the wonderful compliments.  Mary does an amazing job for our clients and we are truly grateful to have her on our team. 

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JG
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Jovana G.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service advisor and Tech
I was very impressed with my visit to service my vehicle. Mary, the service advisor is very attentive and so sweet and knowledgeable. Amy the technician did a great job.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/03/2018 07:59 AM

Good morning Jovana.  Always a pleasure to see you.  Thank you for choosing Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SM
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Shannon M.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary!!!
Mary was so sweet and very much customer service oriented. I appreciate her. She was about me and my car getting fixed. She took excellent car of us!!! Will go back to Mary every time!!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/03/2018 07:57 AM

Good morning Shannon.  We appreciate the wonderful compliments.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CL
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Clarence L.
Venus, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Gteat
Very nice
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/03/2018 07:55 AM

Good morning Clarence.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Mansfield, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Auto Maintenance
The place is clean and the service attendants are friendly.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 05/02/2018 06:13 AM

Good morning.  Thank you for taking the time to complete our survey.  I don't see any feedback that would warrant a 3 star survey.  Mary or myself will be reaching out to you to further discuss.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RP
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Ronda P.
Alvarado, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2018
client vérifiéVérifié Client
Catégorie : Service
Love my Hyundai
I truly truly love my Hyundai and I would recommend anybody to buy one it's the best car ever everyone at the Hayley's Hyundai dealership was also awesome they got my car in there and got it done
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing
Great service department
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/30/2018 04:55 PM

Good evening.  We appreciate the amazing compliment.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RP
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Ronda P.
Alvarado, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2018
client vérifiéVérifié Client
Catégorie : Service
Love my Hyundai
I truly truly love my Hyundai and I would recommend anybody to buy one it's the best car ever everyone at the Hayley's Hyundai dealership was also awesome they got my car in there and got it done
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/29/2018
Type de service : Repair
Catégorie : Service
Love my Hyundai
I love my Hyundai Elantra and I need my transmission service they got it in there pretty fast and I got it and I'm driving it and I love it
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/30/2018 04:54 PM

Good evening Ronda.  I very happy to hear that you love your Hyundai and from your survey it appears that everything went fine.  

So, I don't understand the 3 Star survey that you gave Mary, the advisor.  If this was done in error, I certainly understand.  Hyundai allows me to send a re-score.  If this one done in error, and you wish to give a 5 star review, please resubmit the new survey by midnight tonight.  

You are welcome to call me with any questions or concerns.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SP
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Steve P.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary
Mary in Service goes above and beyond for her customers
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/30/2018 05:37 AM

Good morning Steve.  So happy we were able to get things worked out for you.  I agree with you, Mary does a tremendous job and takes very good care of her clients.  

Thank you for taking the time to complete our survey.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DD
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David D.
Alvarado, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
2013 ELANTRA service
Mary (service adviser) was very helpful and polite. She answered all of my questions and if she wasn't sure, she researched it and promptly got back to me. Mary gets 5 STARS!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/30/2018 05:33 AM

Good morning David.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

EC
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Erica C.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary is great
I love bringing my Veloster here and I’ll definitely be buying my next car here when the Veloster N comes out. Mary was fantastic! Got my car back to me ASAP and was great at explaining what my issues where
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/28/2018 06:44 AM

Good morning Erica.  We appreciate you choosing Hiley Hyundai for all your vehicle needs.  Thank you for the feedback and wonderful compliments.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MP
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Michael P.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
No Appointment & still quick.
Came in for servicing on a Saturday AM with no appointment. Mary was very professional and provided quotes for suggested work. Added a needed alignment to the list, and it still didn't take too long. Love the car wash also!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/27/2018 06:42 PM

Good evening Michael.  Thank you for the compliments.  We appreciate you taking the time to complete our survey.  Meeting our clients needs are a top priority with or without an appointment. 

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

PP
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Paul P.
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service visit
My experience with this dealership has been fantastic from purchase to service. Mary always takes great care of me.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/27/2018 06:39 PM

Good evening Paul.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

BL
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Brad L.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome job
The best dealership period
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/27/2018 06:24 PM

Good evening Brad.  Love your comment!  Our clients are an important part of what makes us successful.  We our honored to be the best dealership period. 

We look forward to being your dealership of choice for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.